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BMW of Westlake - Service Center

Westlake, OH

4.7
1,874 Reviews
Call Service Center (877) 831-5105

1,874 Reviews of BMW of Westlake - Service Center

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April 09, 2020

The service team is great and always accommodating to the customers’ needs. Keep up the great work Christian and Cassie!! I know I can count on you for great advice! More

by REGIL.GARCIA
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus, Christian Gufreda
Report | Print
Mar 26, 2021 -

BMW of Westlake responded

Regil.garcia, your satisfaction is our top priority.

April 07, 2020

BMW750li I was never informed of the class action lawsuit that they were aware of when they sold me the used BMW750Li. Now they want me to pay $8000 to $10 More

by GMACHADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian Gufreda
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Apr 15, 2020 -

BMW of Westlake responded

Hello. As the tech started going through the inspection for the class action the tech noted that due to the in service date of the vehicle (9/11/2009) that it was expired from the class action coverage due to time (10 years/120,000 miles which ever occurs first). Christian called and spoke with you after this finding it and went over the situation. You requested a ballpark quote for the initial repair for the oil situation. He provided a quote for the valve guide seals only, He then advised due to the age of the vehicle it would most likely use/need additional parts due to them being worn and brittle coming out so the estimate was just an idea but if repaired you should consider the quote being higher. He advised that BMW doesn’t go through the inspection based on if the vehicle is just under the class action but BMW will perform the inspection based on a stated concern from a customer. Christian tried his best to explain our steps and protocol for the class action. If you'd like to discuss further, please contact Jeff Hughes at 440-845-9333. Thank you.

April 07, 2020

Same awesome service I have received on the past! Very diligent with health and safety measures. Very much appreciated that given the times! Issue was addressed quickly. More

by KSCHUERGER
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus, Jim Strunk
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Mar 26, 2021 -

BMW of Westlake responded

Kschuerger, thank you for sharing your positive experience!

April 03, 2020

Great Service Cassie was great, everything went a smooth as could be. The work was done on time and I was provided with a free rental car for the day. More

by RANNOTIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Report | Print
Mar 26, 2021 -

BMW of Westlake responded

We appreciate your positive review about your recent experience with us!

April 02, 2020

Christian was awesome! Very knowledgeable and informative and the service was spectacular. Overall great experience. I would absolutely recommend this dealership for any service needs in the future! More

by TinaP
Recommend Dealer
Yes
Employees Worked With
Don Cepek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Gufreda
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Mar 26, 2021 -

BMW of Westlake responded

Tinap, thanks for your praise and kind comments about our team.

April 01, 2020

Always great service. We appreciate that the staff is always helpful and professional. Keep up the great work and we look forward to seeing you next time. More

by MoonBMW.
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Whelpley
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Mar 26, 2021 -

BMW of Westlake responded

Moonbmw., we're glad you had such a wonderful experience with us!

March 26, 2020

The staff is always friendly, kind, and professional. Work on my vehicle was completed in timely manner. Service department at BMW Middleburg Heights feels like family! More

by JWOLF30
Recommend Dealer
Yes
Employees Worked With
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Thadeus, Christian Gufreda
Report | Print
Mar 26, 2021 -

BMW of Westlake responded

Jwolf30, we're glad to hear you enjoyed your visit.

March 24, 2020

Not to happy they didn’t fix my problem the car only made it to 108k and needs a new motor never buying a bmw again More

by RTCTRUCKING16
Recommend Dealer
No
Employees Worked With
Christian Gufreda
Report | Print
Mar 24, 2020 -

BMW of Westlake responded

Hello. You came in with smoke coming out of the tailpipe and you didn’t have to pay for anything when it went through class action inspection and we found out your vehicle needs an engine. BMW will only pay a portion based on current vehicle mileage. We apologize we couldn't help you out any further. If you have any more questions or concerns we hope you'll give us another chance to help you out. Thanks.

March 14, 2020

excellent Even cleaned the interior of my car during recall work! Excellent video showing the results of the free inspection. Very nice report provided in add More

by CAMERONC0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Report | Print
March 08, 2020

Didn’t visit this location but did visit Middleburg I leased my bmw there but only go to west lake when absolutely necessary. I did not visit recently but went to Middleburg location which I like a lot. More

by ADRIANNDUMARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Report | Print
Mar 09, 2020 -

BMW of Westlake responded

Adriann, we understand you were in for service at Middleburg Heights recently and had a great service visit. If you'd like to discuss what happened at Westlake, please call Bob Strecker at 440-887-0000. Thanks.

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