BMW of Westlake - Service Center

Well done, great service and excellent communication with Cassie from service department. Dropping off and picking up the car during off hours was very easy. Thanks a lot for a good job Cassie from service department. Dropping off and picking up the car during off hours was very easy. Thanks a lot for a good job More

I found Cassie, Service Advisor, Middleburg Hts, to be extremely professional and knowledgeable. She did an excellent job throughout the process, including from the time of the initial contact to set up extremely professional and knowledgeable. She did an excellent job throughout the process, including from the time of the initial contact to set up an appointment up to the diagnosis and completion of the repair service. More

Car Service The service advisor was very courteous, she explained thoroughly all service that needed to be performed in addition to the requested service. Howeve The service advisor was very courteous, she explained thoroughly all service that needed to be performed in addition to the requested service. However, the cashier was not in a very good mood, when I paid the bill. More

Valet Service That was a great experience. A driver came to my house in a loaner car and took my car in for Service then brought it back. Amazing. Easy service ever That was a great experience. A driver came to my house in a loaner car and took my car in for Service then brought it back. Amazing. Easy service ever. Thanks More

Had a good relationship with this dealership until my last visit. Was told that I’m not a good enough customer. Don’t plan on going back again last visit. Was told that I’m not a good enough customer. Don’t plan on going back again More

Problems eventually arise These guys have a great team. I went in for an alignment and they let me know i had other issues i had to deal with first and they didn't charge me fo These guys have a great team. I went in for an alignment and they let me know i had other issues i had to deal with first and they didn't charge me for the two separate times this happened. I was flustered at first, but then i came to realize they were just doing their job and trying to help me out. Overall good experience! I will be going in for my follow up here in a few days! More

Amazing service. Helpful and friendly staff. Slightly disappointed that they cannot adjust my aftermarket suspension, but I understand and was not surprised. I was able to take the advice of the staff an disappointed that they cannot adjust my aftermarket suspension, but I understand and was not surprised. I was able to take the advice of the staff and correct the issue found! More

I’ve had repeated issues with my car, with the service light being on. After repeated visits and 8 total days in the shop? The issue was never resolved. The last time it was in, the plan was to “try” light being on. After repeated visits and 8 total days in the shop? The issue was never resolved. The last time it was in, the plan was to “try” something that “might” work at a cost of $1500. I’m now having my service done elsewhere. More

spent over $1k and didnt even get a car wash. service isnt what it used to be. there is no compariosn to service at bmw cleveland. isnt what it used to be. there is no compariosn to service at bmw cleveland. More

Very disappointed charges on the high end above my budget of 2 lights out on back of car and lighter fuse replacement oil change l was okay with with a grand total of $318.23 and l made a mistake by going he of 2 lights out on back of car and lighter fuse replacement oil change l was okay with with a grand total of $318.23 and l made a mistake by going here feel l got ripped off my car mechanic would of charged $20 per light l come to you for years probably will not ever come again might let my attorney know. Lemon Law does exist. More