BMW of Westlake - Service Center

Overall experience was good. Finance was prepared and very fast. The car was not ready upon arrival and took over an hour. Was disappointing to have to wait on the sales guy afte Finance was prepared and very fast. The car was not ready upon arrival and took over an hour. Was disappointing to have to wait on the sales guy after having a scheduled appointment and driving 2 hours. Also the car was not reset from a tech perspective as it was a dealer demo - another disappointment. More

You would wish that the mechanic would allow you to see while the car in up for service. and go over concerns in person. while the car in up for service. and go over concerns in person. More

Service was ok, they got done in a reasonable time. Sales side was a letdown, didn't seem too interested in talking to someone there for service, even though I was out in the lot looking. Sales side was a letdown, didn't seem too interested in talking to someone there for service, even though I was out in the lot looking. More

Brittany made the experience so effortless. I’m happy with the service I received. I love having a BMW I’m happy with the service I received. I love having a BMW More

Brittney is the best. Very capable and competent. Ed the tech did a great video to let me know the status of my x3. Top notch service. Very capable and competent. Ed the tech did a great video to let me know the status of my x3. Top notch service. More

Cory was great. Have called 2 salespeople about buying new car this year but neither was enthusiastic about it. Have called 2 salespeople about buying new car this year but neither was enthusiastic about it. More

Efficient and timely service. Loaner car was a real blessing. The communication was excellent as well! Loaner car was a real blessing. The communication was excellent as well! More

Great dealership. Prompt service and courteous employees. Good place to service your car. Reliable place Prompt service and courteous employees. Good place to service your car. Reliable place More

In and out in one hour, which was nice. Good internet that used while waiting. Car was cleaned including floor mats was nice Good internet that used while waiting. Car was cleaned including floor mats was nice More

Great facility, great staff. They have all the latest products and services that bmw offers They have all the latest products and services that bmw offers More