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2,016 Reviews of BMW of Westlake - Service Center
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June 03, 2025
Everyone on staff was very friendly, accommodating and timely given my unexpected circumstance. Great experience! timely given my unexpected circumstance. Great experience! More
by JJSTUART
Verified CustomerEmployees Worked With
June 02, 2025
I was traveling from Baltimore to Loraine Ohio and got warning light. Your service team got me in as quickly as possible to check for the issue warning light. Your service team got me in as quickly as possible to check for the issue More
by VGATES17
Employees Worked With
June 02, 2025
Matthew was very easy to work with, professional, competent, efficient. He kept me well.informed throughout the service visit was always available for the few questions I had. competent, efficient. He kept me well.informed throughout the service visit was always available for the few questions I had. More
by rjb7
Employees Worked With
June 02, 2025
Great customer service from Brittany. The team was able to diagnose a complicated issue and solve the problem relatively quickly. The team was able to diagnose a complicated issue and solve the problem relatively quickly. More
by MJS
Employees Worked With
May 31, 2025
Cory did an excellent job of handling my service work. He was efficient, professional, and made me feel that I was an appreciated Customer. He was efficient, professional, and made me feel that I was an appreciated Customer. More
by Prefernoemail
Employees Worked With
May 30, 2025
Service has been OK in past, but this time was a disappointment. Had our car for about a week to fix the engine light, they promised to call with an estimate and instead we had to follow up more tha disappointment. Had our car for about a week to fix the engine light, they promised to call with an estimate and instead we had to follow up more than once. This is my third BMW and love the cars, probably will buy another in a couple of years, but not sure I will purchase from this dealer because of experience. More
by BARRY.KROEGER
Employees Worked With
May 29, 2025
During a routine wheel change I had asked the service department to check on an issue with the voice recognition system recently no longer acknowledging my voice commands. The staff did their best to un department to check on an issue with the voice recognition system recently no longer acknowledging my voice commands. The staff did their best to understand and replicate the problem, and were very attentive in trying to resolve my issue. It ended up that this was an issue with a lapsed subscription to ConnectedServices. The subscription significantly enhances voice recognition, especially related to internet searches and navigation. Since they were not able to resolve the issue, they did not charge me the diagnostic fee. More
by CHRISWHITINGDFL
Employees Worked With
Kevin
