Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,588 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,588 reviews
Verified Customer
May 18, 2025
I called to get car serviced, the person was rude and said they had all of my information. I tried to explain the issue and he again said he had all of the information. I had to get it towed in for servi said they had all of my information. I tried to explain the issue and he again said he had all of the information. I had to get it towed in for service. I asked him if I need to schedule he said no, tow it in it happens all the time. He seemed as though he was ready to get me off the phone as soon as he picked up my call. The next day I get my vehicle towed to the shop and another person calls me and asks why my vehicle is there. It appears as though the representative didn't do anything to address my cars issues. More
by RONMILISSA88
Employees Worked With
May 18, 2025
Kelly was amazing. Very punctual, kind, caring, ans overall my new go to for and future purchases Very punctual, kind, caring, ans overall my new go to for and future purchases More
by BC
May 18, 2025
Matt was fine. But one of the issues (lamp malfunction) is still not fixed. The light came on when I left the parking lot. Waiting for a call. But one of the issues (lamp malfunction) is still not fixed. The light came on when I left the parking lot. Waiting for a call. More
by ROBERT.HOON
Employees Worked With
Matt
May 17, 2025
Great experience from start to finish! And the BMW app kept us informed of progress of car. Kelly is a great communicator and the dealership is awesome. And the BMW app kept us informed of progress of car. Kelly is a great communicator and the dealership is awesome. More
by lauragilbertson
May 15, 2025
Appointments set through service advisors are reasonable, better than those available on the website, and the advisors will work with customers. Repairs appear to be competently done. better than those available on the website, and the advisors will work with customers. Repairs appear to be competently done. More
by DDOERNERLAW
Employees Worked With
Name unknown
May 14, 2025
Tony Hildenbrant was a great representative of the BMW brand. He was very knowledgeable, responsive and easy to deal with. brand. He was very knowledgeable, responsive and easy to deal with. More
by avdeywa
May 14, 2025
It is a pleasure working with sales department John Caruso, who is attentive, helpful and knowledgeable. Caruso, who is attentive, helpful and knowledgeable. More
by KARENSZABO08
Employees Worked With
May 14, 2025
Always an excellent experience. Entire staff goes above and beyond! Sam Kadriv did an excellent job on the detailing Entire staff goes above and beyond! Sam Kadriv did an excellent job on the detailing More
by RAC33
