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BMW of West Chester
West Chester, PA
2,936 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,936 reviews
March 29, 2025
Great experience at Otto’s BMW at West Chester. Thank you for the great service. Thank you for the great service. More
by MAZAD41098
Verified CustomerEmployees Worked With
March 29, 2025
As always everyone was friendly and professional. I always enjoy dealing with Bill Cosenza and all the folks in service. Work performed as requested and vehicle was finished when promised I always enjoy dealing with Bill Cosenza and all the folks in service. Work performed as requested and vehicle was finished when promised More
by Mf267245
Employees Worked With
March 29, 2025
Always a pleasure dealing with Justice and Otto's team. Great car, good price, BMW!!!!! Great car, good price, BMW!!!!! More
by Daniel.f.obrien
March 28, 2025
I had an amazing car-buying experience thanks to Lauren! She was incredibly friendly, responsive, and genuinely cared about making the process smooth and stress-free. From start to finish, she made everythi She was incredibly friendly, responsive, and genuinely cared about making the process smooth and stress-free. From start to finish, she made everything easy, answering all my questions and ensuring I felt confident in my decision. If you’re looking for a hassle-free car-buying experience with someone who truly cares, I highly recommend Lauren and BMW of West Chester! More
by J.daniels
Employees Worked With
March 28, 2025
It was great! Thank you for allowing me to have a car for the time that you worked on mine! Thank you for allowing me to have a car for the time that you worked on mine! More
by STYLINSYD
March 27, 2025
Excellent Service at MINI and BMW! Thanks to Melissa and the team for a seamless visit. Thanks to Melissa and the team for a seamless visit. More
by CCAREY7
March 25, 2025
Excellent service people! !! Immaculate service area!!Communication is great between customer and service department everytime!!! !! Immaculate service area!!Communication is great between customer and service department everytime!!! More
by MADDOGGMD
Employees Worked With
Steven Dwyer
March 25, 2025
I brought my car in for routine service and that was all done well. There was also a part that needed to be replaced under warranty. At first I was told it would take a week and then only a few days and the done well. There was also a part that needed to be replaced under warranty. At first I was told it would take a week and then only a few days and then it actually got done in two days. Heather was very communicative, but it seemed like the mechanics ( or Heather?) didn’t understand the problem and how it would be fixed. In the end, though everything was done properly. More
by jrnystrom
Employees Worked With
