BMW of West Chester

The service that was performed was for a recall to check or replace the airbag if required. The airbag was not replaced after inspected as there was no issue. Joe Izzi kept me informed in reference to the or replace the airbag if required. The airbag was not replaced after inspected as there was no issue. Joe Izzi kept me informed in reference to the inspection he performed as well. Joe is professional and thorough. More

Always had a good experience here. That is probably why we bought three cars from here. Miss my original SA Rob Johan. He was the best of the best of the best. Nothing against anyone e That is probably why we bought three cars from here. Miss my original SA Rob Johan. He was the best of the best of the best. Nothing against anyone else at all, but that Rob was fantastic. I miss seeing his smile. More

Start to finish the process was easy . No gimmicks or surprises. Dan was great. To work with. No gimmicks or surprises. Dan was great. To work with. More

I have been going to BMW of West Chester (formerly Otto’s BMW) for many years and they are always very professional and perform great work and at a reasonable price (for a dealer). BMW) for many years and they are always very professional and perform great work and at a reasonable price (for a dealer). More

John Vickery and Jason (finance) were great to work with. Both were very attentive and responsive. Would highly recommend! Both were very attentive and responsive. Would highly recommend! More

Great choice of well-equipped certified vehicles, clean and well-maintained showroom, last but not least, very friendly staff. and well-maintained showroom, last but not least, very friendly staff. More

Great service I was send a video of the status of my vehicle explaining what was needed. vehicle explaining what was needed. More

Though we are new to BMW of West Chester, Scott Gately made it feel as home, and he explained the details with great passion, answered every query with care, he made sure we were comfortable and no pressu made it feel as home, and he explained the details with great passion, answered every query with care, he made sure we were comfortable and no pressure felt. Scott ensured the car was clean and neat for both during viewing and delivery. Scott made us the car buying experience delightful and reminiscing forever. My family was super happy, and he made sure everyone including our little one felt home. Scott also made sure his colleagues were available for us on time and completing the process smooth and enjoyable. We will definitely recommend Scott Gately and BMW of West Chester to our friends, colleagues and anyone in the market for BMW. Scott Gately connected well and felt known for years, Scott, you are miles ahead and rocking.. More

Ian Martin, our Salesperson, was easy-to-do-business with. He is knowledgeable, competent, professional and personable. Kevin Mahoney, the General Sales Manager, was helpful in securing our Veteran's with. He is knowledgeable, competent, professional and personable. Kevin Mahoney, the General Sales Manager, was helpful in securing our Veteran's discount (there was a hiccup with the "codes"). Pen, the Technical Genius, was extremely patient and thorough explaining how to access the many options available in each one of the drop-down menus and apps. Over the past four years the Service Department has exceeded our expectations. More