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BMW of West Chester
West Chester, PA
2,930 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,930 reviews
December 29, 2024
Your service department is sufficient although I had to wait a good 15 to 20 minutes before I got into my loaner car. My time is valuable other than that it was nice. wait a good 15 to 20 minutes before I got into my loaner car. My time is valuable other than that it was nice. More
by DUANE11
Verified CustomerEmployees Worked With
December 28, 2024
Scott made the buying process enjoyable and was incredibly knowledgeable on the car. He added a nice touch on delivery with a very personalized and meaningful approach. incredibly knowledgeable on the car. He added a nice touch on delivery with a very personalized and meaningful approach. More
by Alpape32
December 27, 2024
It is a pleasure working with Ian. This is my Second purchase with his help. His customer service can’t be matched. He checks in with me throughout the year to see how I’m doing and i This is my Second purchase with his help. His customer service can’t be matched. He checks in with me throughout the year to see how I’m doing and if I need any assistance with my car. Highly recommend his service and will most likely buy another vehicle from him again! More
by Jenniferlcisco
Employees Worked With
December 25, 2024
Very satisfied with reception and service. My go to place for future for any service. My go to place for future for any service. More
by NAGARJUNA.580
Employees Worked With
December 24, 2024
8:40am appointment for inspection and car nit touched until3:30..took 2 full days to complete work which was disappointing and unexpected. Also, used to get inspection discounts from Otto’s but none unde until3:30..took 2 full days to complete work which was disappointing and unexpected. Also, used to get inspection discounts from Otto’s but none under new ownership. May shop around next time. Inspection and a few minor items should not cost $1400! More
by Giann704
December 23, 2024
BMW of West Chester has been taking care of my cars for the past 15 years and doing a great job the past 15 years and doing a great job More
by BOJOHOOD1720
December 23, 2024
My sales rep, Robert Madden was honest, responsive and stayed in touch with me throughout the purchasing process. Great customer service. stayed in touch with me throughout the purchasing process. Great customer service. More
by mourar
December 22, 2024
Ian Martin, my sales associate, was very informative and helpful. Everyone at the dealership was friendly, courteous and helpful. However, BMW, the manufacturer, was not very helpful to the dealer or my sal helpful. Everyone at the dealership was friendly, courteous and helpful. However, BMW, the manufacturer, was not very helpful to the dealer or my sales associate when my car was recalled as soon as it was delivered. It took BMW three (3) weeks to let the dealer know how to inspect my car to even figure out if the recall was applicable. Other than the recall, the sales process at this dealer was great! More
by gbrooksfamily
Employees Worked With
Other Employees :
Christian (the guy that explained how the car works when I took delivery) 5 star rating.
December 22, 2024
“Seamless process! Jay and the team was professional, friendly, and made everything effortless. Best car-buying experience—quick, enjoyable, and stress-free!” Jay and the team was professional, friendly, and made everything effortless. Best car-buying experience—quick, enjoyable, and stress-free!” More
by VUCETICZ
Employees Worked With
