BMW of West Chester

Ian Martin great help and salesman Saw a vehucle I wanted to look at. Called and met with Ian. Looked at 2 vehicles extremely knowledgable and we took the one I was most interested on a Saw a vehucle I wanted to look at. Called and met with Ian. Looked at 2 vehicles extremely knowledgable and we took the one I was most interested on a drive. Fast easy great cimmunication.picked up vehicle looks better then it did the day i drove it.all in all great experience and hope to use Ottos in the future. More

Ian Martin and Otto’s BMW are First Rate! I just leased my second BMW from Ian Martin at Ottos. My first experience 3 years ago was a trade in of my x3 for lease of my first 320i. The trade I just leased my second BMW from Ian Martin at Ottos. My first experience 3 years ago was a trade in of my x3 for lease of my first 320i. The trade in went so smoothly, I received a great trade in value for my first leased car. 3 years later, I’m back working with Ian on my new leased 330. Most all of the paperwork was completed off site, saving me time. Ian is a pleasure to work with. The dealership is very comfortable- can’t wait for the final remodeling. I highly recommend Ian and Ottos! Thank you, Christina Rossetti Hartnett More

Easy to work with Ian Martin I knew what I wanted when I walked into Otto’s BMW and Ian made it easy to make the deal I wanted happen. Will definitely work with him again if I’m I knew what I wanted when I walked into Otto’s BMW and Ian made it easy to make the deal I wanted happen. Will definitely work with him again if I’m in the market for another BMW. More

Excellent Experience Dealing with Ian was great. Appreciated his honesty and straight forward negotiation style. He made the experience easy and as painless as one would Dealing with Ian was great. Appreciated his honesty and straight forward negotiation style. He made the experience easy and as painless as one would expect when buying an ultimate driving machine.. Ottos is fortunate to have him on staff... Looking forward to enjoying my new ride and would definitely come looking for Ian when it's time to get another one! More

Great experience The dealership itself is very nice esthetically, very open and bright. Brian offered facts and answered by questions without trying to sway my decisio The dealership itself is very nice esthetically, very open and bright. Brian offered facts and answered by questions without trying to sway my decision making me feel confidence in my selection with not buyers regret. He worked with me when my schedule opened up and I was able to pick my vehicle earlier than scheduled. A great experience and I love my vehicle!! More

Rockstar treatment Everything about Otto's is top shelf. Scott G took great care and patience to make sure we got the car we wanted. Wonderful experience! Everything about Otto's is top shelf. Scott G took great care and patience to make sure we got the car we wanted. Wonderful experience! More

Fantastic Customer Service Justice at Otto's BMW offered amazing customer service! Being an out of state buyer, logistics were of concern, however, Justice and Otto's BMW made Justice at Otto's BMW offered amazing customer service! Being an out of state buyer, logistics were of concern, however, Justice and Otto's BMW made it a painless process. Justice is very professional, super responsive and timely, a breath of fresh air! Ethan was also very helpful and informative on the test drive and pickup. I would highly recommend Justice and Otto's BMW! Thank you! More

Extremely helpful! This is my first time purchasing a BWW and it was a great experience! I had been searching for an X4, saw one that I liked at Otto’s and made an appoi This is my first time purchasing a BWW and it was a great experience! I had been searching for an X4, saw one that I liked at Otto’s and made an appointment to visit the dealership. The process was extremely pleasant with no pressure sales. After I made the purchase, I came back for an appointment with a BMW Genius who sat with me to answer questions I had about my vehicle and show me features I didn’t even know existed in my X4! Thanks to the team with a special shout out to Ian (sales) and Brian (the guru)! More

Top-notch professionalism from everyone involved Returned to Ottos for my next BMW as I was satisfied dealing with them before, except for the tire/rim protection deal that was a waste for my last ve Returned to Ottos for my next BMW as I was satisfied dealing with them before, except for the tire/rim protection deal that was a waste for my last vehicle. Although Ian was busy twice when I stopped in unexpectedly, the other staff made sure I was taken care of. When we finally sat down I had 2 cars in mind. Ian worked through all of the scenarios and didn't pressure me in any way. After a few days and several revisions (even a last ditch look at a just received 428) we finalized a deal for a X1 that both me and my wife are happy with. Ian checked in with me the next day and I trust I will be dealing with him and Ottos again when I need another car. Although they did try to sell me additional warranties and coverage it was not the hard sell I had the last time. I would recommend Ian and Ottos if you want a good BMW with good sales and service to go with it... More

Thanks We had a wonderful experience with the purchase and the car. Otto’s has always been excellent in servicing my Z4 and now I can add sales of a Certifie We had a wonderful experience with the purchase and the car. Otto’s has always been excellent in servicing my Z4 and now I can add sales of a Certified BMW to the list. Thank You! More