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BMW of West Chester
West Chester, PA
4,241 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,241 reviews
August 09, 2024
Great customer and car care. Excellent service start to finish. Answer any question we may have. Very helpful. Excellent service start to finish. Answer any question we may have. Very helpful. More
by emclorie07
Verified Customer
August 09, 2024
Service advisor always very concise with explanation of the service and future services as qell the service and future services as qell More
by kwkbanahene
Employees Worked With
August 09, 2024
Great Service! Attention to detail and very informative. Clean and comfortable waiting area. Keep up the good work! Attention to detail and very informative. Clean and comfortable waiting area. Keep up the good work! More
by lewisirby2
August 09, 2024
Thanks to Bill Cosenza for taking the time to explain all options and service recommendations. Bill always goes the extra mile to make sure the customer receives the best service possible. options and service recommendations. Bill always goes the extra mile to make sure the customer receives the best service possible. More
by SNLNAYLOR
August 09, 2024
Vehicle was brought in with a few issues. Only one was remedied. I was told the other issues couldn't be duplicated, one of them being brake squeal that was present when the lot person pulled Only one was remedied. I was told the other issues couldn't be duplicated, one of them being brake squeal that was present when the lot person pulled into the garage. The other issue was recorded wrong (turning while backing should have been binding of wheels when turning sharply forward or reverse) and was said to be caused by my barely out of alignment condition and suspension angles. I'll be taking future service work to West German BMW More
by kozel1014
Employees Worked With
Other Employees :
Initial contact for service not listed - forget his name
August 09, 2024
When having my X5 serviced, I am confident that the recommendations and services rendered will reach or exceed all expectations. Bill Cosenza is a true professional. recommendations and services rendered will reach or exceed all expectations. Bill Cosenza is a true professional. More
by TECHAPP
Employees Worked With
August 09, 2024
Like it alot i will be a repeat customer best dealer in the area thanks the area thanks More
by govmuler
August 09, 2024
Customer focused and good communication from the moment you drop off your car until you pick it up you drop off your car until you pick it up More
by peasemr1
Employees Worked With
August 09, 2024
My experience at BMW of West Chester with Scott Gately was the best experience I have ever had in purchasing a new or Certified Pre-Owned vehicle. From the moment we met, everything that followed was stre was the best experience I have ever had in purchasing a new or Certified Pre-Owned vehicle. From the moment we met, everything that followed was stress-free. Scott is a very professional, knowledgeable and, most importantly, personable representative of BMW. The whole process, from identifying a potential purchase through the discussion of the financial aspects of the transaction to the tutorial prior to driving away with my purchase, was seamless. I was extremely comfortable with the complete process and highly recommend Scott to any future BMW customer. More
by Steve
August 08, 2024
Justice was easy to work with - met my needs and had great communication and follow up skills. If I were still working I’d hire him into my team. great communication and follow up skills. If I were still working I’d hire him into my team. More
by hagerty
