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BMW of West Chester

West Chester, PA

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Employees
Reviews
Vehicles
4.8
2,932 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,932 reviews

February 09, 2025

Ian is simply the best. He is knowledgeable, professional and a pleasure to work with. More

by susantrodriguez3480
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pendelton King
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Feb 10, 2025 -

BMW of West Chester responded

We are thrilled to hear that Ian has provided you with exceptional service. We are pleased his knowledge, professionalism, and pleasant demeanor were appreciated during your visit. Thank you from everyone here at BMW of West Chester!

February 07, 2025

Excellent service department. Always professional, courteous, not taking advantage of me, good service every time for about 20 years now. More

by TINAMARIE247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gately
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel D'Asaro
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

BMW of West Chester responded

We are thrilled to hear that you have consistently had positive experiences with our service department over the past 20 years. Our team takes great pride in being professional, courteous, and fair with all our customers. Your trust and loyalty mean the world to us, and we look forward to continuing to provide you with excellent service for many more years to come!

February 07, 2025

Great service doing what they said they would do and on time. Well done Ottos More

by LISAR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

BMW of West Chester responded

We are delighted to hear that you had a positive experience with our service department. Our team is committed to delivering on our promises and ensuring timely service. Thank you from everyone here at BMW of West Chester!

February 06, 2025

Purchase process was smooth and efficient with Lauren being a great help! Repeat Customer of dealership More

by Brian
Recommend Dealer
Yes
Employees Worked With
Anthony Blubello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Pierce/ Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

BMW of West Chester responded

We are delighted to hear that the purchase process was smooth and efficient, and that Lauren was a great help. It's wonderful to know that you are a repeat customer of our dealership. Many thanks from everyone here at BMW of West Chester!

February 06, 2025

Frank is great to work with and the service experience has always been smooth and efficient at BMW West Chester More

by accgarofalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

BMW of West Chester responded

We are thrilled to hear that Frank has been great to work with and that your service experience at BMW of West Chester has always been smooth and efficient. Thank you from everyone here at BMW of West Chester!

February 06, 2025

Great place to take your car for service! Advisors are nice and friendly! You can tell they care! More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

BMW of West Chester responded

We are thrilled to hear that you find our service center a great place to take your car. It's fantastic to know that our advisors are nice, friendly, and genuinely care about your experience. Your satisfaction is our top priority, and we appreciate your kind words. Many thanks from all of us here at BMW of West Chester!

February 06, 2025

Service team supported all the needed . Provided Uber ride I home . Timely check out. Great team More

by MGYANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

BMW of West Chester responded

We are glad to hear that our service team was able to support all your needs and provide an Uber ride home. It's great to know that your check-out process was timely and that you found our team to be great. Many thanks from all of us here at BMW of West Chester!

February 03, 2025

Ralph at BMW of West Chester was a pleasure to work with! He was patient, kind, and extremely knowledgeable. He answered all of my questions and was always so prompt at getting back to me and keeping me upda More

by NATALIE.FOSCO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Nofsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Blubello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

BMW of West Chester responded

We are thrilled to hear that Ralph provided you with such an exceptional experience. His patience, kindness, and knowledge are qualities we highly value. It's great to know that he was able to answer all your questions and keep you updated promptly. Many thanks from everyone here at BMW of West Chester!

February 03, 2025

Service’s preformed were new tires balanced and alignment done. Front and rear brakes changed. Leaking water pump replacement. No shaking or alignment problems. New brakes are good. Only problem tire pressur More

by STRAN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

BMW of West Chester responded

We are glad to hear that the new tires, alignment, and brake changes have resolved the issues with no shaking or alignment problems. We apologize for the low tire pressure, but we are happy it was an easy fix. We understand that the services can be pricey, and we appreciate your recommendation to friends. Many thanks from everyone here at BMW of West Chester!

February 03, 2025

Problem was solved the next day plus air added to tires and coolant topped off in addition More

by RAFRONDTI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We are glad to hear that your problem was resolved promptly and that we could take care of additional services like adding air to your tires and topping off the coolant. Many thanks from everyone here at BMW of West Chester!

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