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BMW of West Chester

West Chester, PA

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Employees
Reviews
Vehicles
4.8
2,932 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,932 reviews

February 23, 2025

No personal interaction. Just text and email. Never met service advisor even though I know she was sitting 15 feet away at check out. Hard to believe they are interested in s More

by T6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Gibson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are sorry to hear about your experience and understand your frustration with the lack of personal interaction. We strive to provide excellent service and communication, and it is clear we fell short in this instance. Your comments are valuable to us; please do not hesitate to reach out directly for any additional comments or concerns. Thank you for your feedback from everyone here at BMW of West Chester.

February 23, 2025

Scott was very attentive, well prepare for our visit, personable, articulate knowledgable, and no pressure sales More

by Tim Ciolkosz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are delighted to hear that Scott provided you with such attentive, well-prepared, and personable service. It is great to know that his articulate and knowledgeable approach, along with a no-pressure sales experience, made your visit a positive one. Many thanks from everyone here at BMW of West Chester!

February 22, 2025

Scott and the team were wonderful to deal with on the purchase of our certified X5. Also a shout out to “Captain” Kirk!! More

by spflynn0361
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are thrilled to hear that Scott, and the team made your purchase of a certified X5 a wonderful experience. We appreciate the feedback; thank you from everyone here at BMW of West Chester!

February 22, 2025

Pleasant, efficient, concerned, customer oriented! Willing to answer question more than once! With a smile too! More

by CAFENORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

BMW of West Chester responded

We are delighted to hear that you found our team to be pleasant, efficient, and customer oriented. It is great to know that we could address your questions with a smile and provide the support you needed. Thank you from all of us here at BMW of West Chater!

February 22, 2025

Joe iezzi in service was excellent in handling my issues. Professional and honest. I’m done More

by APINNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are delighted to hear that Joe Izzi provided you with excellent service by handling your issues professionally and honestly. We are pleased we met your expectations; thank you from everyone here at BMW of West Chester!

February 21, 2025

The personnel at the dealership are terrific put the prices For repairs r too high! Frank is very personable, professional, and demonstrates great communication skills. He kept me informed and explain More

by PARKASH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are delighted to hear that you had a positive experience with our team, especially with Frank; we strive to provide excellent service and communication. We understand your concerns about repair prices and appreciate your honesty. If you have any other comments or concerns, feel free to reach out. Thank you from everyone here at BMW of West Chester!

February 21, 2025

This dealership was very accommodating and helpful with a number of issues I had with my x5 purchase. More

by gordel2707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are glad to hear that our team was able to accommodate and assist you with the issues you encountered with your X5 purchase. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you from everyone here at BMW of West Chester!

February 18, 2025

Very satisfied with her responsiness and ability to answer my questions in a timely manner More

by SANDYHILLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are delighted to hear that you were very satisfied with Heather's responsiveness and ability to answer your questions in a timely manner. Providing excellent customer service is our top priority, and it's great to know we met your expectations. Thank you from everyone here at BMW of West Chester!

February 18, 2025

The communication was not a strength on my last service visit. The price quotes continued to change throughout the appointment. Very disappointing! More

by ZCurry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Deritis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are sorry to hear that communication was not up to standard during your last service visit and that the price quotes changed throughout the appointment. We understand how frustrating this can be, and we apologize for any inconvenience this caused. Your experience is important to us, and we will address these issues with our team to ensure better consistency and communication in the future. We appreciate your feedback and hope to see you again soon!

February 16, 2025

Great service purchased my 540 from justice took good care of me and made sure everything was good More

by Nasermoe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are thrilled to hear that Justice provided you with great service and took good care of you during your purchase of the 540. It is wonderful to know that everything met your expectations. Thank you from everyone here at BMW of West Chester!

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