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BMW of West Chester

West Chester, PA

4.8
2,933 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,933 reviews

March 11, 2025

We worked with Justice in 2014 to purchase our first BMW. We were so impressed with him that we sought him out again ten years later. We recently purchased an 2025 X1 and Justice could not have been more h More

by Fran Leo-Holmes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

BMW of West Chester responded

It is wonderful to hear that Justice provided such exceptional service both in 2014 and again over ten years later. It is clear Justice's knowledge and helpfulness made a significant impact on your car-buying experience. We are truly grateful for your high recommendation, and we look forward to seeing you again. Enjoy your new vehicle and thank you for choosing BMW of West Chester!

March 10, 2025

Exceptional service from Justice and the dealership! Attention to customer needs is always a priority. I have purchased 4 cars from this dealership and each time Justice has worked to make sure we wer More

by Michelle Palecki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

BMW of West Chester responded

We are thrilled to hear about your consistent positive experiences with Justice and our dealership. Your loyalty means a lot to us, and it is fantastic to know that Justice has been able to meet your needs with each purchase. We appreciate your continued trust and look forward to serving you again in the future. Thank you for choosing BMW of West Chester!

March 10, 2025

Robert was very easy to work with. We had not bought a new car in many years and so we had a lot of questions that he answered for us. The paperwork and delivery were straightforward w More

by bill.phifer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

BMW of West Chester responded

We are thrilled to hear that Robert made your car-buying process smooth and enjoyable. It is great to know he was able to answer all your questions and ensure the paperwork and delivery went off without a hitch. Thank you for choosing BMW of West Chester!

March 10, 2025

Always polite and friendly. clean establishment well maintained. Fast and sufficient always has plenty of snacks. More

by TONYOLIVERUPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

BMW of West Chester responded

We are delighted to hear that you found our establishment clean and well-maintained. It is wonderful to know that our team is always polite and friendly during your visits. Thank you for choosing BMW of West Chester!

March 10, 2025

I highly recommend Ian at this dealership. He went above and beyond from start to finish in my new car purchase and was extremely easy to talk to — on both a professional and personal level. I More

by KH610
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooks Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

BMW of West Chester responded

We are truly delighted Ian provided you with above and beyond service during your new car purchase. We are appreciative for your recommendation and hope you enjoy your new vehicle. Thank you for choosing BMW of West Chester!

March 08, 2025

Lauren in sales was amazing to work with for my second vehicle purchase from BMW of Westchester She was very responsive. Took time to understand my needs and got me paired with the right vehicle. She w More

by Jon D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Pierce/ Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arielle
Mar 10, 2025 -

BMW of West Chester responded

We are delighted to hear that Lauren provided such exceptional service during your second vehicle purchase from BMW of West Chester. It is fantastic to know she was responsive, took the time to understand your needs, and paired you with the perfect vehicle. We are also glad to hear that Heather's service expertise added to your confidence in our dealership. Thank you for choosing BMW of West Chester!

March 08, 2025

Frank was awesome I got in and out with no issues. I had to return with my car and frank made the process completely seamless. From creating a slot for me on the schedule to setting up a rental vehicl More

by Rory Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

BMW of West Chester responded

We are thrilled to hear that Frank was able to assist you so efficiently. It is great to know that you got in and out without any issues and that Frank made the return process seamless. We appreciate your feedback and thank you for choosing BMW of West Chester!

March 07, 2025

Everything was fine, top notch. My only disappointment was with the Ceramic coating. I realize the Sales price is significant, but I also realize your out of pocket cost is a very More

by lundaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

BMW of West Chester responded

We are glad to hear that you found everything to be top-notch during your purchase. We appreciate your honesty regarding the ceramic coating. While we strive to offer competitive pricing, we understand your perspective and will take your suggestion into consideration. Your loyalty means a lot to us, and we hope to continue serving you in the future. Thank you for choosing BMW of West Chester!

March 07, 2025

BMW of West Chester is a friendly and warm dealership with knowledgeable and helpful team members. Definitely a place that I plan to keep patronizing as well as send family and colleagues to. More

by Claudette Townsend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

BMW of West Chester responded

It is wonderful to hear that you found the dealership to be friendly and warm, with a knowledgeable and helpful team. We genuinely appreciate your intention to continue patronizing our dealer and recommending us to family and colleagues. Thank you from everyone here at BMW of West Chester!

March 06, 2025

My service experience was extremely disappointing. I bought my car from Otis and have been pleased with service in the past. Otto’s had my car for 1.5 weeks due to obtaining a part, which I understand More

by BCNEMCHIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Gibson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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