
BMW of West Chester
West Chester, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,933 reviews

We worked with Justice in 2014 to purchase our first BMW. We were so impressed with him that we sought him out again ten years later. We recently purchased an 2025 X1 and Justice could not have been more h We were so impressed with him that we sought him out again ten years later. We recently purchased an 2025 X1 and Justice could not have been more helpful, patient, knowledgeable and kind to these two older folks. He was wonderful to work with from day one. We would and will highly recommend Justice to anyone we know. More

Exceptional service from Justice and the dealership! Attention to customer needs is always a priority. I have purchased 4 cars from this dealership and each time Justice has worked to make sure we wer Attention to customer needs is always a priority. I have purchased 4 cars from this dealership and each time Justice has worked to make sure we were happy with our new vehicle. More
Robert was very easy to work with. We had not bought a new car in many years and so we had a lot of questions that he answered for us. The paperwork and delivery were straightforward w We had not bought a new car in many years and so we had a lot of questions that he answered for us. The paperwork and delivery were straightforward without any hitches. More
Always polite and friendly. clean establishment well maintained. Fast and sufficient always has plenty of snacks. clean establishment well maintained. Fast and sufficient always has plenty of snacks. More
I highly recommend Ian at this dealership. He went above and beyond from start to finish in my new car purchase and was extremely easy to talk to — on both a professional and personal level. I He went above and beyond from start to finish in my new car purchase and was extremely easy to talk to — on both a professional and personal level. I highly recommend Ian! More
Lauren in sales was amazing to work with for my second vehicle purchase from BMW of Westchester She was very responsive. Took time to understand my needs and got me paired with the right vehicle. She w vehicle purchase from BMW of Westchester She was very responsive. Took time to understand my needs and got me paired with the right vehicle. She was patient answered my questions and helped me determine the most suitable options for my needs. Highly recommended this dealership. Paired with the wonderful service from Heather the advisor I know I’m in great hands!!! More
Frank was awesome I got in and out with no issues. I had to return with my car and frank made the process completely seamless. From creating a slot for me on the schedule to setting up a rental vehicl I had to return with my car and frank made the process completely seamless. From creating a slot for me on the schedule to setting up a rental vehicle so my schedule went on without a hitch More
Everything was fine, top notch. My only disappointment was with the Ceramic coating. I realize the Sales price is significant, but I also realize your out of pocket cost is a very My only disappointment was with the Ceramic coating. I realize the Sales price is significant, but I also realize your out of pocket cost is a very very small percentage of that amount. It would have been a nice gesture to have shown your appreciation to a loyal customer, (since early 90s), with a complementary coating. More
BMW of West Chester is a friendly and warm dealership with knowledgeable and helpful team members. Definitely a place that I plan to keep patronizing as well as send family and colleagues to. with knowledgeable and helpful team members. Definitely a place that I plan to keep patronizing as well as send family and colleagues to. More
My service experience was extremely disappointing. I bought my car from Otis and have been pleased with service in the past. Otto’s had my car for 1.5 weeks due to obtaining a part, which I understand I bought my car from Otis and have been pleased with service in the past. Otto’s had my car for 1.5 weeks due to obtaining a part, which I understand, but I think the communication around this was lacking. When it appeared I needed to get a loaner car, which I had declined in the first place since I did not think the service was going to take as long as it did, I thought my interaction with Melissa was dismissive on her part. In the end and after a hefty bill, I still seem to have the same issue that I brought the car in to be checked in the first place so I don’t think that has been resolved. Melissa did not check in with me to find out how things went. Additionally, my check engine light is now on and it wasn’t before I took it in for service. I’m hesitant to take it back to Otto’s due to my not so great experience. There are other auto service places that I can use - Otto’s should be providing superior service to those other places but I’m not sure that’s the case. More