Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

BMW of Towson - Service Center

Towson, MD

4.6
373 Reviews

373 Reviews of BMW of Towson - Service Center

Sort by
May 15, 2021

Everyone is professional. The place is very clean an organized. The video that they send you after your service is nice to see also. Highly recommend. More

by Jennreda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Myers
Report | Print
May 17, 2021 -

BMW of Towson responded

Thank you very much for taking the time to review your service experience with Greg. We appreciate your feedback on the technician video. Thank you for choosing BMW of Towson for your service needs!

May 05, 2021

Our service advisor was friendly, prompt and informative. He answered all my f our questions and kept up posted on the status of our repairs. More

by Brigit
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Myers
Report | Print
May 07, 2021 -

BMW of Towson responded

Hi Brigit, Thank you for sharing your feedback. We're glad you had a good experience servicing your BMW with Greg.

April 29, 2021

Towson BMW is great they take very good care of my cars and always give mea heads up she something is getting close to seeing service More

by Brucemead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Strickland, Greg Myers
Report | Print
Apr 30, 2021 -

BMW of Towson responded

Thank you for your trust in our service department! We're glad we could exceed your expectations. Thank you for your feedback and choosing BMW of Towson for your service needs,

April 06, 2021

Good clean and friendly facility the cost was high and not fully explained were prompt in getting loaner car overall happy with service and technican More

by pat.vaughan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
Report | Print
Apr 13, 2021 -

BMW of Towson responded

Hello Pat, Thank you for sharing your feedback. We apologize if there was any miscommunication regarding pricing. Please rest assured that our pricing is very competitive compared to other dealerships in our market. We look forward to servicing your BMW in the future.

March 02, 2021

I have a 2005xi wagon serviced by Towson BMW. The people are always helpful and friendly treating me and my car great. And they’ve added a new video feature showing what they did. More

by Kenny V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Savoy
Report | Print
Mar 12, 2021 -

BMW of Towson responded

Hi Kenny! We're glad you were pleased with the high level of service you received from Terrence. We're so glad you enjoyed the video feature! Thanks for choosing BMW of Towson!

February 24, 2021

Excellent service from start to finish. Greg Meyers was a pleasure to work with. Towson BMW does a great job and I especially like the video! More

by SHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Myers
Report | Print
Mar 12, 2021 -

BMW of Towson responded

Hello SHL, Thank you for sharing your feedback! We're glad you've been pleased with all of our amenities! Thank you for choosing BMW of Towson for your service needs!

February 13, 2021

3 HOURS waiting time for Oil change ( with appointment in advance). NO COMMENT!!!No communication and updates on service progress. ( only text with 23 seconds video for car inspection- the quickest inspectio More

by BMW customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Employees don’t create rules and policies
Report | Print
Feb 22, 2021 -

BMW of Towson responded

Hello, we are so sorry to read your feedback. We're not exactly sure what happened during your visit and we apologize for any miscommunication. If you'd like to discuss your visit in further detail, please contact our service manager, Richard Strickland at richard.strickland@bmwtowson.com. Thank you.

February 09, 2021

Efficient, professional, and trustworthy are just a few words to describe Terrence Savoy in the service department at BMW of Towson. The entire service department is great and I wouldn’t have my car servic More

by SRashid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Savoy
Report | Print
Feb 09, 2021 -

BMW of Towson responded

Thank you for taking the time to share your feedback regarding your service experience with Terrence and our team. We're lucky to have you in our BMW family. From all of us at BMW of Towson, thank you for your continued trust in our dealership!

February 08, 2021

Good service by most. Very busy in early Am entry and Good service by most. Very busy in early Am entry and lack of details on process of keeping customer updated on service while I had to wait No on More

by Dr C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Wolff
Report | Print
Feb 09, 2021 -

BMW of Towson responded

Hi Dr. C. Thank you for sharing your most recent experience with us. We take client feedback seriously, as it helps us improve our processes. Please rest assured that we will address this with our management team and we will work harder to ensure better communication. Thank you.

January 29, 2021

The professional attention I receive from Terrence Sawyer, as well as the quality of work by your service department keep me coming back to BMW of Towson. More

by Theresa_bedoya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Savoy
Report | Print
Feb 08, 2021 -

BMW of Towson responded

Hi Theresa, Thank you so much for reviewing your experience with Terrence. We appreciate your kind feedback. Thank you for choosing BMW of Towson for your service needs!

1
...
24
25
26
...
38