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BMW of Towson - Service Center

Towson, MD

4.6
373 Reviews

373 Reviews of BMW of Towson - Service Center

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August 19, 2021

Love this dealership. Service department anticipates all client needs. Jonathan (Yoni) is knowledgeable and personable! More

by SL60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Baron
Report | Print
Aug 20, 2021 -

BMW of Towson responded

Thank you for your feedback about Yoni! We are so glad he made servicing your BMW an enjoyable experience.

August 15, 2021

I have been dealing with the service department of this dealership for about 15 years and have found Derrick Edwards, Terrance Savoy and Richard Strickland to always available to me, to be wonderfully frie More

by raabchristhilf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Strickland, Derrick Edwards, Terrence Savoy
Report | Print
Sep 08, 2021 -

BMW of Towson responded

Thank you so much for sharing your wonderful feedback about our service team. We're glad they are always there to assist you, with smiles on their faces. We're truly lucky to have you in our BMW of Towson family.

August 04, 2021

Jonathan (Yoni) Baron, Service Lead at BMW if Towson was fantastic — proactive, responsive, engaging and very knowledgeable. More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan (Yoni) Baron, Richard Strickland
Report | Print
Aug 13, 2021 -

BMW of Towson responded

Hi JD, Thank you for your great feedback about Yoni! We're glad your service experience with him was top-notch!

July 29, 2021

Service rep was initially unintentive and I was charged a miscellaneous fee of $42.50 and after inquiring what it was for I was told by cashier it was for shop rags etc. Service rep did not mention this char More

by myerswingman
Recommend Dealer
No
Employees Worked With
Derrick Edwards, Greg Myers
Report | Print
July 21, 2021

Have had my car for a week. No repairs. Still waiting for part. Now they want me to prepay for part n keep changing price. More

by Rubbernuts
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Richard Strickland, Derrick Edwards
Report | Print
July 15, 2021

Best service-Quick easy to drop off and get loaner. Video of car service and review most helpful. They care about what they do-do important these days and not experienced often! More

by Liz Iacone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Myers
Report | Print
Jul 16, 2021 -

BMW of Towson responded

Hi Liz! Thank you for sharing your feedback! Our goal is to be transparent when it comes to servicing your BMW. Thank you for trusting BMW of Towson with your vehicle.

July 09, 2021

Greg did awesome job preparing for the visit and during the day of the visit. Can’t ask for better experience! we have the car on time and was excellent experience. More

by LC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Myers
Report | Print
Jul 13, 2021 -

BMW of Towson responded

Thank you so much for taking the time to review your recent service experience. We're so glad to read that Greg exceeded your expectations. Thank you for choosing BMW of Towson for your service needs!

June 19, 2021

Terrence Savoy is the best service writer ever. I always come for service because of Terrence. Always treated well and thd car is always completed as promised. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Savoy
Report | Print
Jun 22, 2021 -

BMW of Towson responded

Hi John, We are thrilled that you feel this way about Terrence! He's truly an asset to our team. You'll always be in good hands when it comes to servicing your BMW. Thank you for choosing BMW of Towson!

June 11, 2021

Thought that car would at least had a vacuumed and internal wipe of surfaces maybe outside wash but it was raining Has been done in the past More

by Shane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Wolff
Report | Print
Jun 16, 2021 -

BMW of Towson responded

Hi Shane, We are sorry that we did not vacuum/wipe down your vehicle the day you serviced with us. We will make a note of that for future services. We apologize for the inconvenience and we hope you will give us another chance to make your experience 5-stars.

May 17, 2021

Derrick was professional as usual. It was rather quick due to the nature of my issue. I always receive quality workmanship from BMW of Townson. More

by cjmcor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
Report | Print
May 17, 2021 -

BMW of Towson responded

Thank you for your positive feedback. We are so happy to read that Derrick continues making your service experiences with us A+! Thank you for choosing BMW of Towson.

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