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BMW of Towson - Service Center
Towson, MD
373 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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373 Reviews of BMW of Towson - Service Center
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September 10, 2022
March 31, 2022, Advisor ordered a TCU component for a recall and never called when it came in. After 3 months I make an appointment for rear wiper replacement. It was not in stock so I paid and ordered i recall and never called when it came in. After 3 months I make an appointment for rear wiper replacement. It was not in stock so I paid and ordered it and the TCU was still not in. I made another appointment and the TCU was in but the wiper was not. Now we are in September 2022. I had my money refunded to my card. They unleashed the Doberman Pincher Service Advisor on me. After explaining the history, he showed no emotion and the body language said I don’t care. I had other things that needed attention on my car but I chose not to have BMW of Towson provide me service. I think I will get rid of this car (2017 X3 SUV). I am a teacher and I would or treat students or parents rudely, nw concern for their issues. Why does BMW of Towson have advisors? No one advised me just treated me like I was a problem. More
by Need Respect
Employees Worked With
Terrance Savoy
December 31, 2021
Do NOT take your car here for service! I have had nothing but bad experiences over the last 2 years. Last Dec, I took my wife’s car in for basic maintenance check, and they told me it needed new tires. I onl but bad experiences over the last 2 years. Last Dec, I took my wife’s car in for basic maintenance check, and they told me it needed new tires. I only had 10k miles on it! I took it to a tire shop, and they said the tires were in great shape, just needed to be rotated. The BMW Towson tried to charge me $1500 for new tires! Then today, I took the car in again for maintenance. My wife booked the appointment online two weeks ago, and this was the earliest date available. However, the “free maintenance program” expired yesterday, so they wanted to charge me $529 for an oil change and brake fluid. Really? You don’t allow me to book an appointment before the maintenance program expires, but then won’t honor it when you finally have an appointment available? Never mind, I will take it somewhere else that doesn’t try to rip off the customer. Oh, and don’t waste your time talking to the manager (Carl Brand). He couldn’t care less! More
by M
Employees Worked With
Carl Brand
November 12, 2021
Everything was good except that i was told the service to balance and rotate my tires would cost $99. When I received my bill, the charge was $109 and then there was a $15 charge for "miscellaneous supplies" balance and rotate my tires would cost $99. When I received my bill, the charge was $109 and then there was a $15 charge for "miscellaneous supplies". Total of $125 - that's 25%higher than I was told by service rep. More
by langep
Employees Worked With
Terrence Savoy
September 30, 2021
My service experience with Derrick was timely, thorough and professional. Each need was stated and explained along with the cost and total. The video provided by the technician confirmed Derrick's explanat and professional. Each need was stated and explained along with the cost and total. The video provided by the technician confirmed Derrick's explanation and provided a visual look underneath the car, which was something that I found very helpful and enlightening. More
by robtwin37
Employees Worked With
Derrick Edwards
September 18, 2021
Terrance was very helpful. Had a flat tire called and said bring it over. New to dealership everyone was friendly and took my car right away. Car return was clean and ready to get back on the road. Will said bring it over. New to dealership everyone was friendly and took my car right away. Car return was clean and ready to get back on the road. Will use them again in the future. More
by robl072
Employees Worked With
Terrence Savoy
September 07, 2021
Always a great experience when you have Mr. Derrick Lewis as your service technician. He always keeps me on the straight and narrow path. Bummer no loaner cars due to convid but I was in and out in a timely as your service technician. He always keeps me on the straight and narrow path. Bummer no loaner cars due to convid but I was in and out in a timely manner so that is always good 😊 More
by myraj223
Employees Worked With
Derrick Edwards
September 05, 2021
The service was excellent. My service advisor, Johnathon (Yoni), was superb; he went above and beyond my expectations and dealt with with many anxiety-ridden queries. Very pleasant experience. (Yoni), was superb; he went above and beyond my expectations and dealt with with many anxiety-ridden queries. Very pleasant experience. More
by JoncTowson
Employees Worked With
Jonathon (Yoni)
