BMW of Towson - Service Center

Knowledgeable and professional advisers, job accomplished as promised.Service required reasonable.Comfortable and clean waiting section. as promised.Service required reasonable.Comfortable and clean waiting section. More

Crooks & Thieves. I was also told by one of the service managers that they were not going to work on my vehicle if I was going to leave a bad review. I brought my car I was also told by one of the service managers that they were not going to work on my vehicle if I was going to leave a bad review. I brought my car in for a MD state inspection/ Apple Car Play, and was told of a coolant system recall, and allowed them to fix the issue. 20 miles from the shop there is a catastrophic failure of the cooling system shutting down the engine. I was told it was a coincidence, and charged several hundred dollars. After owning two 3 series and a 7 series, we will never purchase another BMW because of our experience with this dealership. More

Stefan really took care of my vehicle an he was very understanding an I thank him so much understanding an I thank him so much More

We’ve. Even coming to BMW of Towson for many years, before it changed ownership, however things are slipping since the change. We have always chosen to dri Even coming to BMW of Towson for many years, before it changed ownership, however things are slipping since the change. We have always chosen to drive to Towson over closer BMW dealers because we liked the service we got. With this visit, the dealers parts manager asked my wife and I and another customer to please leave the customer’s lounge so he could conduct a outside business networking meeting in the lounge. We chose not to leave, so they conducted the meeting in our presence and asked that the TV be muted so they wouldn’t be interrupted! We have no problem with the need for a meeting, but it should have been conducted in a different location in the building or move the customer lounge to a different area for their meeting. The dealership is supposed to serve the customers and being asked to move because of an “outside” business meeting is off putting. We really like our customer service advisor (Derrick) and the service we receive in general but this incident is having us consider moving our business to a dealer closer to our home. More

BMW of Towson is my all-time favorite BMW dealer for service and Terrance is an excellent service advisor. I would recommend them to anyone needing service on their Bimmer. Keep up the great work, guy service and Terrance is an excellent service advisor. I would recommend them to anyone needing service on their Bimmer. Keep up the great work, guys! More

My brand new X1 has a couple of issues. Although my car was purchased elsewhere, I prefer to get service at the Towson BMW as it is closer to my home. Both the service manager and the servi Although my car was purchased elsewhere, I prefer to get service at the Towson BMW as it is closer to my home. Both the service manager and the service advisor were very attentive to me and offered immediate assistance. More

My service advisor was excellent. I do think the rate to diagnose the check engine light at $189 is OUTRAGEOUS. Most other places do it for free if you have the work done there. I do think the rate to diagnose the check engine light at $189 is OUTRAGEOUS. Most other places do it for free if you have the work done there. More

Jessica was very polite and took care of all my service needs. She kept me informed step by step needs. She kept me informed step by step More

This dealership has a great crew. Very professional and knowledgeable. I would not consider taking my vehicle elsewhere. Very professional and knowledgeable. I would not consider taking my vehicle elsewhere. More

Very expensive. Had to wait for my service rep to get there, it looked someone who was there could have helped?! Wanted someone to help remove gestures and wash car, Had to wait for my service rep to get there, it looked someone who was there could have helped?! Wanted someone to help remove gestures and wash car, but when I arrived at 4:15-4:30 to pick the car up the cashier said everyone had left. Cashiers went and got my car after no one brought it. Cashier looked to be the only one there and wasn’t able to really review any car details. I liked the video tour the service technician did but that was about it. More