BMW of Towson - Service Center

Greg Myers has always been so wonderful and helpful! The service is always great! The staff is always so courteous and know the answers to complex problems. I am so happy to have a BMW! The service is always great! The staff is always so courteous and know the answers to complex problems. I am so happy to have a BMW! More

It took three days for the part to come. A rental was not available for use. A rental was not available for use. More

I was most impressed with the video feedback of my car assessment. Very thorough. As far as my service rep Derrick, great customer service and he keeps me up to date and well informed assessment. Very thorough. As far as my service rep Derrick, great customer service and he keeps me up to date and well informed More

Yoni was very professional and accommodating with getting me a loaner car while my car was in service. He went the extra mile! I also enjoyed chatting with him, very nice guy! me a loaner car while my car was in service. He went the extra mile! I also enjoyed chatting with him, very nice guy! More

Excellent experience: prompt, efficient, loaner provided, all work and costs explained clearly. Wait at Enterprise for rental was a little longer than I would have expected and there was nearly an empty gas all work and costs explained clearly. Wait at Enterprise for rental was a little longer than I would have expected and there was nearly an empty gas tank that I needed to add gas. More

Had a couple issues with the car, mainly tires and rims that took a couple days. They didn't have any loaners so they paid for me to get a nice Rental from Enterprise. Took good care of the car and even se that took a couple days. They didn't have any loaners so they paid for me to get a nice Rental from Enterprise. Took good care of the car and even sent a video from the mechanic explaining his findings, very impressive. I lost my wallet that week and didn't have the means to pay the bill. The manager was kind enough to give me special approval to pay it once my credit cards came in the mail. I paid it the next day online. More

I have been bringing my vehicles (3) to BMW of towson for over 15 years. I never had an issue in the past, and when I did have an issue with the service advisor they immediately corrected it to be agreeable over 15 years. I never had an issue in the past, and when I did have an issue with the service advisor they immediately corrected it to be agreeable to both me and BMW. This time I can't say the same and I feel very cheated. I came in for an oil change and multipoint inspection. I brought the vehicle in on my own and I made the appointment. When I was there I told the advisor that my battery seems like it's going and most likely will it require a battery. He quoted me a battery and then said the multi-inspection will cover that and I will let you know. I said okay, and then he said there is a brake flush that is required and I said, NO not at this time due to the need for a battery. I said explicitly the only thing I want is an oil change if needed, multi-inspection, and battery if needed. He printed out the long document of things that no one EVER goes over with people, they just point us where to sign. Given I told him what I wanted I didn't feel the need to look it over as I never had an issue in the past. I get a text mid day confirming a battery is needed and it will cost $483+tax. I texted back please replace battery. When I went to pick up the vehicle the total was $850.57. I proceeded to ask how what other charges besides the battery are on there. The service advisor and worse manager came over arguing with me saying there were standard scope things performed. I said I didn't give authorization as I said only things were oil, multi-inspection, and battery. An oil change wasn't due yet and I already have the 3 year plan regardless so that doesn't incur any additional cost. The manager threatened me saying I signed a "legal" document and I must pay despite the fact the service advisor didn't update for what we discussed. I feel this customer service discussion was so inappropriate that I was cheated. I will not bring my car back here knowing how their customer service acted in a totally in appropriate manner of which cost me a relationship that they don't value. They should have proceeded to either take the additional fee off my invoice or at least give a discount due to the miscommunication on their part. Instead they proceed to threaten and treat a customer as a 3rd class citizen. More

The service at BMW Towson was excellent. Each service professional was stellar. They were courteous, knowledgeable and efficient. They attended to my specific needs. Each service professional was stellar. They were courteous, knowledgeable and efficient. They attended to my specific needs. More

Greg has been an exceptional service writer. I have been very pleased with working with him for years. I have been very pleased with working with him for years. More

This place is top notch and I really love that no matter how old or new my car is, I am treated with the same respect for an 8 year old car as I would with an 8 day old car. Jonathan (Yoni) is the SA I hav how old or new my car is, I am treated with the same respect for an 8 year old car as I would with an 8 day old car. Jonathan (Yoni) is the SA I have dealt with the last two times I've been here(one for repair and one time for service). This guy is golden and such an asset to this company. He has such a friendly demeanor and when he speaks, this is confirmed by the professional he displays. Thanks Yoni More