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BMW of Towson - Service Center

Towson, MD

4.7
383 Reviews

383 Reviews of BMW of Towson - Service Center

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June 05, 2025

The dealership service center was amazing and top tier. I worked with Chris and he gave an honest estimate and provided me with a rental. The went above and beyond to give me an amazing experience. More

by shananderson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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May 26, 2025

Courteous staff and most accommodating dealership in Baltimore area. They go above and beyond for a pleasant experience. More

by morrisont1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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May 27, 2025 -

BMW of Towson responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

May 20, 2025

As a twelve year customer I did not give the service expected and no paperwork More

by Whatever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris E
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May 22, 2025 -

BMW of Towson responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.

May 15, 2025

Christopher provided Stella service when I brought my vehicle in to have the windshield replaced More

by Cheond54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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May 18, 2025 -

BMW of Towson responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 13, 2025

The service advisor Nicholas really knows his stuff! !! I felt well informed. The technician was very thorough and made sure I knew about everything going on with my vehicle. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Ruth
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May 16, 2025 -

BMW of Towson responded

Hello Lynn, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 21, 2025

Very professional and friendly. Explained everything before starting service. Information regarding potential services for the future and options, The video of service was fantastic More

by marionhall618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichols
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Apr 23, 2025 -

BMW of Towson responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 16, 2025

They were prompt in servicing my car and very helpful with my questions. The service writer was thorough . I particularly liked the video made by the technician. When my car was finished a young man help More

by jmiller2516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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Apr 17, 2025 -

BMW of Towson responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

April 16, 2025

My service advisor Christian was helpful and he made sure I understood everything about my car and it's repair needs. More

by deborahmathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Apr 18, 2025 -

BMW of Towson responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 14, 2025

Bought my BMW from Karen here and now I'm back for service. It was completed faster than expected with great communication. More

by rpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Kennedy
Report | Print
Apr 15, 2025 -

BMW of Towson responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!

March 10, 2025

I have been going to this dealership on and off for decades. I've always liked the prompt service, car washes, video recordings and of course our service advisor, Terrance. More

by ad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
Report | Print
Mar 11, 2025 -

BMW of Towson responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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