BMW of Towson

I worked with Jose Vielma and he was pretty fantastic. A totally different car-buying experience. He's quite an asset to the dealership. Jose is friendly, non-pushy, incredibly knowledgable about BMWs, and totally different car-buying experience. He's quite an asset to the dealership. Jose is friendly, non-pushy, incredibly knowledgable about BMWs, and most importantly, patient to a nervous 1st-time BMW buyer. He also helped me get a great deal. I was impressed by his honesty and cordiality. He was very kind to my whole family! Then I worked with Rita Whittaker on financing and she's a dream-maker. She gave me multiple options to make the deal affordable to me. Her warmth and compassion is unique for financing folks. She wasn't pushy and let me make decisions that were affordable to my budget without trying to coax me into things I could not afford. She was also kind to my family.I can't say enough about the two of them. I had an exceptionally good experience at BMW Towson. Thank you all so much!! More

My wife and I live in Annapolis Maryland; we drive over 50 minutes to do business with Towson BMW they are that good! We own: X5 50i, 525i, X3, and now my M5…. Never has my wife nor I ever felt like we w 50 minutes to do business with Towson BMW they are that good! We own: X5 50i, 525i, X3, and now my M5…. Never has my wife nor I ever felt like we were just another customer, from sales to service, we have always been made to feel like we really count….I feel it’s all about relationships that seems to be also the same feeling Towson BMW has!.. More

This review will be pending on the outcome of the purchase of the car or receiving our deposit back. A $1000 was placed down on a car which Towson BMW does not want to sell to us. purchase of the car or receiving our deposit back. A $1000 was placed down on a car which Towson BMW does not want to sell to us. More

Bill Kasper provided me outstanding customer service! He was very knowledgable, patient, and too the time to clearly answer all my questions. Bill made sure I was comfortable with my choice before departin was very knowledgable, patient, and too the time to clearly answer all my questions. Bill made sure I was comfortable with my choice before departing. I would highly recommend Bill Kasper to anyone in the Baltimore area! More

I initiated contact via their web page to inquire about preowned Certified BMW. After playing phone tag for 3 days with the sales person, my husband I decided to go to the office on a Saturday to take it preowned Certified BMW. After playing phone tag for 3 days with the sales person, my husband I decided to go to the office on a Saturday to take it for a test drive. This was on 12/17 - regularly known as a slow time to buy a car right? Maybe not. We arrive, we find the car we are interested in and go in side the dealership (Towson BMW). The receptionist calls our sales person. He comes otu with the keys to the car and lets us take it for a test drive. When we come back he greets us but is apparently managing multiple customers at the same time. He is very concerned about the trade in value of our car and told us that if the appraisal from bmw comes back low - HE would take us to Car Max right up the street and help us get our car appraised AND then bring us back to the BMW dealer. Wow now that is good customer service right? Wrong. Not sure what happended in the process while we were waiting for our trade in appraisal but Mr. BMW sales guy comes back and gives us a rate for our car and it's not bad. It's $500 lower that we wanted but everything is negotiable right? WRONG We he comes back with the appraisal he tells us we should ride up to the Car Max and have them appraise our car. At this point we had not even discussed the certified pre-owned BMW we were looking at buying. Not the price, not the financing nothing... I asked Mr. BMW sales guy (who was all about 15 years old) - well talk to me about the car. Before we go selling our car we want to make sure we want to/can buy a different car (good idea right). Maybe this is where it all went wrong and maybe I was frustrated because Mr. BMW Sales Guy had acted all "customery servicey" and was willing to take us to Car Max blah blah blah - and now he's throwing us out. It didn't matter - I think any normal person would get that impression right? Well then he gives us the price of the car and it's $4000 over kelly blue book. Then he starts yapping about Edmonds.com and he looks it up there and low and behold it's $4100 cheaper ON Edmonds... Then he starts back sliding - he doesn't know why it's more expensive he would have to ask his sales manager who would ask the pre-owned manger, blah blah blah yada yada yada. I asked him if this is a question he could ask today or would he have to call us about it (which I wasn't very sure he would do since we played phone tag prevously and never had a chance to talk to him). So the problems are at this point: 1. Pre-owned BMW we were considering is $4000 more than Kbb or edmonds. com and we have no explanationas to why. 2. Appraisal of our BMW came back about $1000 low the kbb's worst scenario AND $500 less than we we owe on it. We bring this up to Mr. Toddler BMW Sales Guy tells me that I should wait until my car is paid off in 6 months and come back. Wow. I guess that BMW does not need sales or business like the rest of the world?? Frustrated my husband and I walk out. We talk to each other outside in the marking and realize we are both livid at this little jerk so we go back to tell the manager. To add insult to injury the sales manager starts back sliding too. There is no "sorry for your frustration" just scrambling to support the toddler sales guy's point of view. We bought our current BMW at this office. So we are repeat customers. Wouldn't you think that would get us respect? Not so much. After sitting in Mr. BMW Manager's office for a half hour and watching him scramble to why the price is so high (he's looking on the web and talking our ear off) - I never got a sorry - so I interrupted Mr. BMW Manager and told him - look - we are repeat customers, we drove 2 hours and sat in traffic an extra hour to come here. I don't like being treated like this and walked out of the office. Sadly I left my poor husband there with Mr. BMW sale manager guy and he said that the manager appologized after I left. Me I'm still waiting for my apology. So at this point I would never buy a car at the Towson BMW dealer. I' not so sure I will buy a BMW next. Sad though - because the current BMW is the 3rd BMW that we've owned. I love them as does my husband. They've been phenominal cars to our family. The sales peole - not so much... More

I just bought my 3rd car from BMW of Towson on Friday. I already adored this dealership...but my most recent experience took it to a new level. Up to this point I had received nothing but incredible servic already adored this dealership...but my most recent experience took it to a new level. Up to this point I had received nothing but incredible service. Jose was who helped me with my recent purchase. What a pro. All too often salespeople don't really listen...they try to sell you what they want to sell you. Jose, on the other hand, was totally focused on my needs, budget, etc. and found the perfect car for me. I was so impressed with how he took my input that I hoped to buy an electric BMW when they come out in two years...and helped me see why a X3 made more sense at this time rather than a X5...get a great fully loaded car without spending a lot more for a X5...and then when the electrics come out, I would not have spent too much before buying that next car. How many salespeople would push you spending less than what you thought you thought you were going to have to spend? And he made the entire purchase so easy. Jose validated why I love this dealership so much...they are so head-and-shoulders above any other dealership I have ever worked with. As I briefly mentioned, I adore their service department. All of the service writers are seasoned car guys...they really know cars (as opposed to other dealers I worked with in Baltimore, like R & H that has young employees who know nothing about cars!). Besides knowing the business, everyone I have dealt with in the service department are also so friendly, caring and professional. And their policy of not requiring an appointment makes it so easy...and they have a great loaner car program. I cannot recommend them more strongly! More

Towson BMW made repairs to car I bought ther one year ago at no cost to me. Service and Sales are excellent. In this day and age it is good to get such good service. Thank you very much. at no cost to me. Service and Sales are excellent. In this day and age it is good to get such good service. Thank you very much. More

This was my 2nd BMW purchase at BMW of Towson. I wouldn't think of buying a BMW anywhere else! Bill, Tom and Kris make coming to the dealership for any reason a pleasure! I've already recommended wouldn't think of buying a BMW anywhere else! Bill, Tom and Kris make coming to the dealership for any reason a pleasure! I've already recommended BMW of Towson to a number of friends and co-workers as THE place to buy any BMW, new or pre-owned. Finally, I love my new 535. Outstanding car!!!! Excellent Dealership, Superior Sales and Service. Bill, Tom, and Kris are reason enough to buy a BMW at BMW of Towson! Thanks and best regards, Mike Farrington More

I went to the dealer to look at a car I found on the BMW CPO website. When I got there and asked for someone to help with pre owned cars I got a person that started off with questions that made me think he CPO website. When I got there and asked for someone to help with pre owned cars I got a person that started off with questions that made me think he did not think I was capable of purchasing the car I was there to look at. First off I own a 2011 M3, so I can afford a used 5 series. I let him know I had found a few options but would like to stay local If possible. He immediately said that it was not possible to compare used cars as "each used car is unique" and would not answer questions I had about the difference between another 5 at another dealer. I asked to test drive and he asked if it was nessasary. I left completely turned off by this dealer. More

I recently had a terrific car buying experience with Peter Faris and Chris Dunkes at the Towson location. I had the car I wanted narrowed down to 2, the X3 and the X5 but, my heart was truly set on an Peter Faris and Chris Dunkes at the Towson location. I had the car I wanted narrowed down to 2, the X3 and the X5 but, my heart was truly set on an X5. I called Chris (who I knew from my previous BMW purchase at the Bel Air location) and he invited me to stop over to the Towson location to have a look around. When I got there, Chris introduced me to Peter who exhibited the patience of a saint with me as I was very picky in what I was looking for. Peter and Chris spent 2 days with me back and forth, undecided. I finally thought I was going to purchase a white/beige X3 but, at the last minute, I once again changed my mind and decided I really wasn’t going to be happy if I got anything other than the X5. The second night I was there, Peter once again took the time to look through the lot with me and I was able to find the X5 I wanted, black/black. Peter and Chris worked diligently with me (Chris by phone from the Bel Air location) for many hours to put me into my new car. It was after hours once everything was said and done and Peter patiently went over as much about the car as I wanted him to that night. He stayed at the dealership until 9:30pm going over the options on the car. The next day after work Peter invited me back to be sure I was comfortable with the car and all of the options and took the time to review all of the things I had questions about. I cannot say enough good things about both men and their collected efforts to help me and guide me through this experience. It has been delightful and I am happy to say I consider them both friends of mine and I plan to keep in touch with them. Because of Peter and Chris, I am in the car I dreamed of and I plan to continue to be a customer of Towson and Bel Air BMW! I just hope they will both be there in another 5 years when I get the itch again for another car! Thank you again Peter and Chris for all of your efforts and patience with me. You both are great and I couldn’t be happier with my choice!! More