BMW of Towson

I went into this dealership inquiring about the BMW X5. I was nervous and anxious about buying my first luxury car...and if i was going to take the plunge to buy a luxury vehicle, then which one would i ch I was nervous and anxious about buying my first luxury car...and if i was going to take the plunge to buy a luxury vehicle, then which one would i choose? BMW, Audi? I wasn't even sure I could afford to buy one. Nic Brown took the time to patiently answer questions and show me some potential inventory. He didn't make us feel like we were wasting his time. He was very knowledgeable about BMW and other luxury vehicles. I was thoroughly impressed with my X5 and all the features it contained and Nic was so amicable and knowledgeable, that I really wanted to buy the car from him. Believe me when i say, that I/we are not easily impressed and I ask alot of questions. I did continue to search other dealers for approximately another month, but none compared to the service and inventory that I found at BMW Towson. Nic, you really sealed the deal!! In addition their service department lobby is very clean, comfortable and even have computers you can use while you wait. I highly recommend BMW of Towson! More

Thanks Saul for your patience and kind spirt. It was a pleasure working with you, you went the extra mile in helping me to accomplish one of my goals in life. It was such a pleasure working with you. Be pleasure working with you, you went the extra mile in helping me to accomplish one of my goals in life. It was such a pleasure working with you. Be blessed! Debra More

I called and spoke to Rich Strickland, the service manager, learned that no appointment was necessary. Made the drive up to Towson Monday morning to drop off my 7-Series for scheduled maintenance and manager, learned that no appointment was necessary. Made the drive up to Towson Monday morning to drop off my 7-Series for scheduled maintenance and a few small items I wanted checked. The service lane was very clear, easy to get to, very comfortable and warm inside. I was introduced to Greg Myers who quickly gathered my information, concerns and completed the necessary paperwork. Time elapsed was less than 5 minutes. Rich took me on a quick tour of the showroom and the store and made me feel comfortable. I needed a rental/loaner as my service was going to take nearly a day. I was introduced to a young lady (I'm sorry I cannot recall her name). She was quick, a vehicle was pulled up for me, we reviewed the paperwork and I was off. Great experience. I was contacted by Greg with updates and he made sure that I knew what was going on with my vehicle and provided me with an estimate for a few additional things I wanted checked. It was nice that I did not have to call him and he called me first. Drove back to get my car, was greeted by Rich again. All of my paperwork was reviewed with me, in detail, and I was walked to the cashier. There were no surprises, everything went very smooth, and they made me feel like I was the only customer in the store that mattered. I pass several BMW dealerships to get to Towson BMW and I'm happy to do that. Top notch service, I will be back!!! Thank you Rich and Greg. More

I called Mike because my 2014 Bmw was having problems starting. He got me right in, gave me a loaner vehicle, and assured me the problem would be resolved and it was. Thanks Mike starting. He got me right in, gave me a loaner vehicle, and assured me the problem would be resolved and it was. Thanks Mike More

Saul was very attentive and sensitive to my car buying needs. He walked the back car lot with my husband and myself until finally my dream car was located. Saul remained patient through my car buying proc needs. He walked the back car lot with my husband and myself until finally my dream car was located. Saul remained patient through my car buying process. Thanks Saul More

It is a real pleasure for me to comment on my recent visit to BMW of Towson. From the moment we entered the store, Saul Williams greeted us in such a friendly and mannerly way, that immediately we were visit to BMW of Towson. From the moment we entered the store, Saul Williams greeted us in such a friendly and mannerly way, that immediately we were put at ease. As we went through the process of purchasing, he was very patient, understanding and afforded us all the time we needed to test drive different cars (3 test drives). He took quality time to explain the pricing and trade in option we had to work with. He seemed to be genuinely concerned that we make the best decision possible. He did not try to sell us something that we could not afford and helped us greatly by showing cars within our price range. Mr. Williams' behavior was extremly professional and pleasant at all times. I would certainly recommend BMW of Towson to other persons and I wouid especially recommend Mr. Saul Williams as the salesperson to work with. Thank you again BMW and most of all,thank you again Mr. Saul williams. More

I was very pleased with the entire process, Mr. Williams came well recommended. As I met with him and began the discussion I found him to be professional and most knowledgeable; which made me fill comfortab came well recommended. As I met with him and began the discussion I found him to be professional and most knowledgeable; which made me fill comfortable with my purchase. I would recommend him to anyone I encounter to be interested in purchasing a BMW in this area. Not offend that one does not feel taken advantage of during the buying of a vehicle. Well done... More

We had a great experience leasing our new BMW. Nic Brown We had a great experience leasing our new BMW. Nic Brown is wonderful to work with. Very professional and accommodating. Provided all the informatio We had a great experience leasing our new BMW. Nic Brown is wonderful to work with. Very professional and accommodating. Provided all the information I asked for within short period of time, responded to my emails quickly and followed up with the phone calls. It made our car buying experience stress free, quick and enjoyable. More

Nic is a very great, patient and thoughtful client advisor I ever worked with. I am willing to travel over 60miles to buy a new car from him, while there are 6 other dealers (from 8 to 40 miles away) advisor I ever worked with. I am willing to travel over 60miles to buy a new car from him, while there are 6 other dealers (from 8 to 40 miles away) who are much closer to me than his. He is my 1st recommendation at BMW of Towson. Linh. More

I was generally pleased with my buying experience. The price negotiation mostly by email was efficient for me. The actual purchase took longer than I desired because of delays to get to the finance person price negotiation mostly by email was efficient for me. The actual purchase took longer than I desired because of delays to get to the finance person. I was particularly pleased with the instructions that the sales agent, Nic Brown, provided. The car's technology is complex and he patiently explained and demonstrated everything and set up some features for me. He and others were very welcoming and friendly. More