BMW of Towson

Nic Brown experienced saleman Nic Brown was a great help with the purchase of my vehicle. He was very knowledgeable about my BMW 2013 M3. He spent a lot of extra time with the te Nic Brown was a great help with the purchase of my vehicle. He was very knowledgeable about my BMW 2013 M3. He spent a lot of extra time with the test drive and explaining all the features. When I returned to pick up the vehicle, while finishing up the paperwork, he spent time showing my son the new 228i. I would recommend Nic to anyone interested in purchasing a new or used BMW. Thank you. More

Red Carpet We titled this experience as the "red carpet" experience. we arrived at the BMW of Towson dealership one afternoon on a Saturday, and to my surprise We titled this experience as the "red carpet" experience. we arrived at the BMW of Towson dealership one afternoon on a Saturday, and to my surprise we were greeted by the Manager, Jim asking if we had been helped, well from that moment on, the overall experience was astounding. From our sales person Andrew who made our overall experience incredible, with his knowledge and expertise, to the finalization of us purchasing the x428i x drive, was a "red carpet" experience. Thank You from Donald and Diana. More

Great experience buying a 320ix We purchased a 320 ix this weekend and our experience was fantastic from start to finish .We dealt with Nick and Bo and they were fantastic!We finishe We purchased a 320 ix this weekend and our experience was fantastic from start to finish .We dealt with Nick and Bo and they were fantastic!We finished in just over 2 hours-start to finish! More

Customer service, the way it's meant to be! While on a recent weekend road trip to western Virginia we found ourselves in need of a replacement flat tire (Run Flat). Most dealer locations were While on a recent weekend road trip to western Virginia we found ourselves in need of a replacement flat tire (Run Flat). Most dealer locations were either closed or lacked the stock needed. Towson BMW was nearly 150 miles from our location, Derrick Edwards assured us they had the tire and would remain open to service our need. Arriving just 20 minutes from the scheduled close, Mr. Edwards had our X5 in the shop within minutes of our arrival. He took the time to show us around the showroom and settle into the waiting area. 40 minutes later we were on our way. Derrick Edwards exemplifies the term "service". While our vehicle needs were minor in scope, Derrick professionally treated us with every courtesy, making us feel as thought the transaction was as important as buying a new car. Well done. More

Great buying experience Yesterday my husband and I stopped at BMW of Towson to review models and possibly make a purchase. Nic Brown spent several hours with us reviewing di Yesterday my husband and I stopped at BMW of Towson to review models and possibly make a purchase. Nic Brown spent several hours with us reviewing different models and buying options. He is extremely knowledgeable on all BMW models and was very patient while I tried to make up my mind on the best model. I would highly recommend BMW of Towson if you are in the market for a BMW! More

Excellent Customer Service My service experience on 7/20 was excellent. Tom Wolff,Service Rep, analyze the service needs of my car. Work started immediately. Richard Strickland My service experience on 7/20 was excellent. Tom Wolff,Service Rep, analyze the service needs of my car. Work started immediately. Richard Strickland , Service Manager, politely greeted me as I made my way to the waiting room. My car was finished expediently. Overall experience excellent. Thank you More

Excellent and quality customer service. My sales person was Nic Brown. He was very knowledgeable regarding the BMW 428i Sport Coupe. He provided me with exceptional customer service from b My sales person was Nic Brown. He was very knowledgeable regarding the BMW 428i Sport Coupe. He provided me with exceptional customer service from beginning to the end of my new BMW purchase experience. He represented BMW of Towson well and with competence. More

Best Service Experience Ever!!! Getting ones car serviced is never an exciting event, especially when it is in the middle of the summer and it is for the air conditioning not functio Getting ones car serviced is never an exciting event, especially when it is in the middle of the summer and it is for the air conditioning not functioning properly. I called my advisor and let him know my problem. He told me to come in. I dropped off my car and there was a loaner waiting for me in the bay. I was in and out in approx. 5 minutes. I was called a day later with the diagnosis and my car was repaired. Before I went to pick the car back up I let them know I was on my way and when I arrived my car was waiting in the bay and had been washed to perfection. I love this dealership and the service manager truly understands what a "GREAT" customer experience is. Thank you Towson BMW. More

very nice service walked in to test drive a 2013 that we saw on line, manager set us up with Ric, we asked to compare the 2013 with a 2014 after test drive, and Ric was walked in to test drive a 2013 that we saw on line, manager set us up with Ric, we asked to compare the 2013 with a 2014 after test drive, and Ric was most helpful in finding something very much what we wanted. He took care of all the details in trying to match what we wanted to spend. Couldn't have been nicer or professional in how our deal was handled! More

Mike McCormick I have been a long time customer of bmw of Towson and my daughter is niw one as well . I keep returning there to purchase cars due certain individuals I have been a long time customer of bmw of Towson and my daughter is niw one as well . I keep returning there to purchase cars due certain individuals in the service department and mike McCormick is one of them I fact usually the only ine I gi to and send my daughter to! He gives over100% to us each and every visit !! Makes sure everything is thorough and taken care of in every way ! He is trust worthy, caring a friend and puts his Vustomer and their best interest first , always !!! More