BMW of Towson

Crooks My wife has bought two cars from this dealership and has had all the service on both done there as well. On her first BMW, a 528xi, she bought the ti My wife has bought two cars from this dealership and has had all the service on both done there as well. On her first BMW, a 528xi, she bought the tire replacement warranty. However, after a year they said they would no longer replace the tires on schedule, but would honor the warranty when the tires needed to be replaced. When the tires wore out, they refused to honor their promise, so I bought tires from Mr. Tire. I purchased Michelin Pilot Sport A/S tires for her. The car's handling improved significantly. After less than 20,000 miles on the new tires, the service advisor said the tires needed to be replaced because they were "cheap Costco" tires that weren't any good anyway. The tires still had more than half their tread. When I heard this, I dragged the stupid arrogant xxxxxxx to the show room and showed him that these were the tires on the most expensive car in the showroom, a BMW M6. I said that I wanted to see the tires that had been taken off my wife's car and he refused, saying they already had been disposed of. I also said that I expected that the replacement tires be of equivalent quality. He said the tires he had installed were better than the Michelins. However, not only were the new tires he put on about 40 percent more expensive than the Pilot Sports, they also were complete crap. The car handled so badly that my wife no longer felt safe in it and traded it in. On another occasion, shortly after my wife's car went off warranty, it was in the shop at Towson BMW for routine service and the service advisor called saying the brake pads were worn 50 percent and should be replaced. He asked if I wanted him to do it. When I said no, he went into a long discussion of how important brakes are to the car's safety and tried to guilt me into "protecting" my wife's safety. For those of you that don't know, brakes typically are replaced when they are 90 to 95 percent gone and are perfectly safe until that point. Though my wife likes this dealership, I refuse to go there anymore. I bought a 328 at another Baltimore dealer and got about 13 percent off list price, My wife paid over list price for both cars she bought from Towson BMW. While she likes good service and is willing to pay for it, there is a fundamental difference between good service and honest service. Towson BMW is not honest. I strongly recommend that you visit another dealership to buy your car and even more strongly recommend that you visit another dealership to service your car. More

Upcoming service I received an email from a person from telling me my vehicle alerted them it was due for service soon, I tried to schedule to get a loaner an was told I received an email from a person from telling me my vehicle alerted them it was due for service soon, I tried to schedule to get a loaner an was told they do.not give out loaner cars for the service is less then 2 hours, then I asked for drop and pick up service but apparently that is not offered. I first time I was in for serice I was told 45 minutes and was there for 4 hours, the reason we bought a second bmw was for the loaner serice because I didn't have time to wait around or for the pick up service I had with my last bmw. I am not pleased at all and this is only my second time dealing with service after purchasing the car. I will most likely not buy another car at this dealership. More

Dishonest dealership with very poor customer service The only reason why I am not giving this dealership a half a star or no stars is because it's not available. They are dishonest liars and spike up the The only reason why I am not giving this dealership a half a star or no stars is because it's not available. They are dishonest liars and spike up the prices on their cars thinking the consumer is dumb and will buy from them. They bait and switch like they want you to buy and when you waste time going there they treat you the opposite. The GM BO is a complete joke, as he was supposed to meet me when I arrived, but he didn't and sales person on phone Drew lied to me. We test drove a 328XI 37k used which Kbb.com had it for 29-31k. The sales person Jose was clueless and went to check himself and felt pretty dumb when he saw they were way overselling the car. Told me he can get me 1k off the car and would go get the Manager (Bo) and Bo just said F the customer we are not moving on the price of the car lol. What a disgrace to treat customers that way, wouldn't even go down $1. This dealership sucks and snobby as xxxx. Would never go here and glad I bought my 2016 X5 from Northwest BMW. Thats the place to go folks, when you want to be treated with respect. Oh, I texted Marc the owner before coming down and telling him to give me a good sales person and he never even responded. This dealership is worthless would never buy and glad my brother will go get his BMW from Northwest. More