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BMW of The Woodlands
The Woodlands, TX
1,073 Reviews
BMW of The Woodlands is the premier destination for all things BMW in the Greater Houston area, and is one of the largest BMW dealerships in Southeast Texas. Located in The Woodlands at the intersection of I-45 and Hope Rd, our showroom serves residents from Houston, Spring, and the entire Harris County area. From the latest new BMW cars and SUVs, to our extensive pre-owned BMW inventory, BMW of The Woodlands has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,073 reviews
September 21, 2021
Misty is the one to see if you want impeccable service. She is a delight with extensive knowledge of all of BMWs current offerings. I’ll be back when the new body styles come out to see her! She is a delight with extensive knowledge of all of BMWs current offerings. I’ll be back when the new body styles come out to see her! More
by DillonB
Employees Worked With
Misty
September 20, 2021
Jeff Whitaker is a credit to BMW as well as a wonderful person to deal with. He is a knowledgeable, straightforward and pleasant service representative. Moreover, he initiates options that we might have person to deal with. He is a knowledgeable, straightforward and pleasant service representative. Moreover, he initiates options that we might have rather than waiting for us to ask. More
by wmdb
Employees Worked With
Jeff Whitaker
September 13, 2021
So far my experience has been very bad. Bought the car on September 2 and fail by the 4 called the salesman and he said not to bring the car for my money back guarantee that he will take care of fixing the c September 2 and fail by the 4 called the salesman and he said not to bring the car for my money back guarantee that he will take care of fixing the car . Well now is the September 13 and the car is still not fix . I bought a car to drive not keep it at the dealership shop. And the worse part of it is that no one wants to take responsibility on fixing the car. I try to talk to the Gm. At the dealership but he didn't have the courtesy to come out to talk to me . It makes me feel as your company just doesn't care for customers after the sale is done. I'm hoping that someone there cares and get the job done. So if you who read this review care do something about it. More
by Portillo
Employees Worked With
Damien
September 13, 2021
I took my car in this past week because I had to get a new battery for it. These batteries are not cheap and the service rep knew I was tight on funds. I had no choice and had to get the battery. When I new battery for it. These batteries are not cheap and the service rep knew I was tight on funds. I had no choice and had to get the battery. When I went to pay I had to use a gift card, cash and the rest from my account which confirmed things were tight this week. I go home and discover that they had a coupon online to save $20 off a new battery. I was so disappointed that the service rep did not even offer me that discount on Saturday when he saw it would have helped. When I called them this morning to see if they would honor the coupon I was told no since I had not presented the coupon upfront. Lesson learned. They care more about the money and not their customer. I will never give them one red cent of my money again. They lost my business and my respect. They had a chance to show me what matter most and they proved it was money over people. More
by Fabfourcuban
Employees Worked With
Tom
September 12, 2021
Worst Experience Ever.My X5 got totaled and I had Worst Experience Ever. My X5 got totaled and I had Extended Warranty on the car. From last 3 months I am trying to contact the Finance Manager and he Worst Experience Ever. My X5 got totaled and I had Extended Warranty on the car. From last 3 months I am trying to contact the Finance Manager and he is busy from last 3 months . I drove 2 hrs and made a trip to the dealership and STEVEN who says he is the Sales Manager of that Woodland Dealership make me leave telling me that today is Saturday and it will take 3 to 4 hrs before the finance manager will meet me and told me to send him the email with the loan payoff letter and he will take take of everything . Its been 20 days he also doesn't come on the phone now . They don't have inventory but they are busy from last 3 months . I wanted to buy my NEW X5 but never from this place . Neil the General Manager no one wants to give me his phone number or email address so that I can contact him. I paid BMW Woodland and I have a right to speak to the General Manager. I will be contacting to BMW Financial Services More
by Sahil
Employees Worked With
Steven
September 12, 2021
Went in for an oil change on a car with 13,000 miles and told I needed an alignment and tires rotated. My maintenance warranty of course didn't pay for the alignment which was nearly $250. This was a certi told I needed an alignment and tires rotated. My maintenance warranty of course didn't pay for the alignment which was nearly $250. This was a certified pre-owned car I bought with 11,000 miles on it and it already needed an alignment? I also asked to have a "Genius" work with me on learning some of the set-ups etc. He knew his stuff but rushed thru everything and had a rather unpleasant odor. Rather than ask more questions I told him I knew it all now. More
by Cookie
Employees Worked With
Bob Jenkins & Jason
