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BMW of The Woodlands
The Woodlands, TX
1,373 Reviews
BMW of The Woodlands is the premier destination for all things BMW in the Greater Houston area, and is one of the largest BMW dealerships in Southeast Texas. Located in The Woodlands at the intersection of I-45 and Hope Rd, our showroom serves residents from Houston, Spring, and the entire Harris County area. From the latest new BMW cars and SUVs, to our extensive pre-owned BMW inventory, BMW of The Woodlands has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,373 reviews
October 26, 2022
We cannot say enough good things about them absolutely the best experience we've ever had buying a vehicle. And absolutely loved that they delivered the vehicle the same day. the best experience we've ever had buying a vehicle. And absolutely loved that they delivered the vehicle the same day. More
by haguewilliam2017
Employees Worked With
Josh,colyn
October 24, 2022
Bought a car here from out of state 7/30/22. I’m still waiting on my title paperwork and bank never got the title either. Neil M the is the most incompetent GM. I’m in the middle of a refi and I’m still waiting on my title paperwork and bank never got the title either. Neil M the is the most incompetent GM. I’m in the middle of a refi and my CU is about to cancel because this dealership can process the paperwork properly or in a timely manner. They already had to deal with my lawyer because they sold me a warranty that was never applied to the car. Had I not looked into canceling product with my loan I’d never known. Imagine how many people they have fraudulent sold warranty products too that haven’t a clue was never applied. I’ve filed complaints with Texas Dept Motor Vehicles, FTC and BBB contacted BMW corporate how this place operates. Neil is such a coward he has Eric and Malik handle serious complaints and customer concerns. This dealership is the worst. Over 40 calls in 3 weeks to get the paperwork by myself and the bank with no replies. Sounds like the GM needs to be fired as well as his finance team. Texas Attorney General’s Office is investigating them now. Avoid this at all cost. I’ve owned several BMWs and never seen such incompetent people representing the brand. Plenty of reviews reflect the same experience I’m having now. In talks to have a news journalist go in with cameras to get some results why this happens and so frequently. Be leary if your finance guy is Sean Engle. He will strait up lie to your face about products and such. He’s shady and unethical to say the least. Once you purchase products and need paperwork on them and want to cancel, he will ghost you in a second. None of them will return a single call. You have to get a lawyer or AutoNation Corp involved. These people should be fired More
by CharlesM
Employees Worked With
Neil Maddox, Malik, Sean E, Eric B.
October 24, 2022
Poor customer service. Held the car key during the whole buying process. Then after all papers were signed gave me the key fob with no key in it. Only can push start the ca Held the car key during the whole buying process. Then after all papers were signed gave me the key fob with no key in it. Only can push start the car with no door key and said they couldn’t do anything about it. They seem like they didn’t care about the customer just wanted to make a deal. I would not recommend this dealer to anyone!!!!!! More
by hjaguars
Employees Worked With
Everyone, Lisa Parasrami
October 20, 2022
BMW Jamie was extremely accomodating and helpful (even though I arrived one day early-my bad). The annual check-up for my BMW went well and I was alerted at each stage of the inspection about costs. War though I arrived one day early-my bad). The annual check-up for my BMW went well and I was alerted at each stage of the inspection about costs. Warranty covered most! More
by nancydee`1026
Employees Worked With
Jamie in service, Lisa Parasrami
October 19, 2022
I was communicating with a sales rep about a used car. Asked for a purchase and sales agreement so I could see my out the door price. Made it clear I wanted to move forward, but I was later told that the Asked for a purchase and sales agreement so I could see my out the door price. Made it clear I wanted to move forward, but I was later told that the car was sold to someone else. Really not fair. More
by Jakev9041
Employees Worked With
Aaron
October 16, 2022
Joe in the maintenance dept was great. Scheduled maint went smooth. Had a loaner car for me and my car was taken care of and cleaned up beautifully. Scheduled maint went smooth. Had a loaner car for me and my car was taken care of and cleaned up beautifully. More
by Michaelmorris221122
Employees Worked With
Joe
October 15, 2022
I’m extremely pleased with BMW in the Woodlands. I’ve had many unpleasant, drawn out and deceitful experiences with car dealerships. Though probably an anomaly, BMW in the Woodlands and Jay Ali have I’ve had many unpleasant, drawn out and deceitful experiences with car dealerships. Though probably an anomaly, BMW in the Woodlands and Jay Ali have restored my faith of this industry. I think also worth mentioning, that I drove 3 hours to do business with them. Down to even the finance department, my time was never wasted and I received the most transparent, attentive service. Thank you Jay for going above and beyond. More
by ALynnX
Employees Worked With
Jay Ali, Sean Engle
