BMW of The Woodlands

Thank you Jay Ali for your help in purchasing my BMW and for going the extra mile to make us feel comfortable. Also, Joshua in finance made everything run smoothly. for going the extra mile to make us feel comfortable. Also, Joshua in finance made everything run smoothly. More

While searching online for used cars, I found a listing at BMW of The Woodlands for a vehicle I was interested in. Based on my previous research, the listed "no haggle" price was a fair price pending my c at BMW of The Woodlands for a vehicle I was interested in. Based on my previous research, the listed "no haggle" price was a fair price pending my confirmation of the vehicle's condition. I set an appointment with Misty to test drive the vehicle and I purchased it after the test drive. Josh was able to get me a loan rate within a tenth of a percent of my credit union rate, so the entire transaction was completed and I drove away in the car within a couple hours of arriving at the dealership for the test drive. Misty was wonderful to work with. She gave me all the time I needed to test drive and examine the car, and she provided a helpful orientation to the car before I drove it away. Thanks to Misty and BMW of The Woodlands, this was one of the best car buying experiences I have had. No pressure and no games. Great job, BMW of The Woodlands. More

Alex was very helpful with purchasing my car. I will definitely work with him again in future. definitely work with him again in future. More

Poor online sales service. Slow response time. Would not answer my questions directly. Questions that were answered were only part of what I was asking. Yes, the pandemic causes issues, yes, we are al not answer my questions directly. Questions that were answered were only part of what I was asking. Yes, the pandemic causes issues, yes, we are all busy, but the speed of response was unacceptable. Sure, dealers are busy and getting more business, but you have lost a potential customer going forward. Go to Sewell if you want to be treated like a human. I am willing to pay more for a decent More

Alex was extremely helpful with my purchase. Very good buying experience. Would deal with him again. buying experience. Would deal with him again. More

A pleasant experience, they got my car right in the shop, to see what was wrong, I was given a loaner car. I appreciate how professional JEFF WHITAKER is when I take my car in for repairs, Jeff is always to see what was wrong, I was given a loaner car. I appreciate how professional JEFF WHITAKER is when I take my car in for repairs, Jeff is always helpful and very informative of the status of my car. BMW needs more employees like JEFF! More

TERRIBLE!!! Worst customer service ever! The sales person that sold me my vehicle was awful. There are some cosmetic issues that were discussed and when I bring it for the detail they would be fixed. Before that sold me my vehicle was awful. There are some cosmetic issues that were discussed and when I bring it for the detail they would be fixed. Before I left he informed me he would DOUBLE-SIDE tape the door trim located by the number pad! Absolutely not should you use tape to fix an issue on a vehicle. Not to mention the key fob I was given that was all scotch tape together for it to work. Apparently that is their resolution to fix anything. I was told they don't carry that type of glue to fix it. But a dealership you'd think would make sure all vehicles leaving their lot would have all cosmetic issues repaired. Not in my case! Yes the vehicle I bought is used and not a BMW, but with any dealership I have been to when looking at or buying a used vehicle all cosmetic issues are addressed and fixed. Either before I take it or schedule when to bring it back for the full detail. I have called and left multiple voicemails for the manager and have yet to receive a callback. The sales person I dealt with was awful and has done absolutely nothing in regards to the issues. Definitely not the experience I had in mind for such a well known, pristine, high-end, high class establishment that takes pride in the name and vehicles. Well that is to be expected coming from a place of that stature. I bought a 2017 Ford Explorer for reference. By the way I'm still waiting on a call from the manager, full detail, new key fob and cosmetic issues to be repaired. More

I brin my m4 here for all of its service needs. Honza Hijecik is my advisor and I would never use anyone else. Great guy! Always takes care of my needs.it gets expensive but if your driving a Bmw and you Hijecik is my advisor and I would never use anyone else. Great guy! Always takes care of my needs.it gets expensive but if your driving a Bmw and you expect it to be cheap your in the wrong brand. Thank you Bmw the woodlands! See you next time. More

I was pleased with your employees attention to detail and completion of services. Thank you for hiring such great people. I will be back. completion of services. Thank you for hiring such great people. I will be back. More