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BMW of The Woodlands
The Woodlands, TX
1,022 Reviews
BMW of The Woodlands is the premier destination for all things BMW in the Greater Houston area, and is one of the largest BMW dealerships in Southeast Texas. Located in The Woodlands at the intersection of I-45 and Hope Rd, our showroom serves residents from Houston, Spring, and the entire Harris County area. From the latest new BMW cars and SUVs, to our extensive pre-owned BMW inventory, BMW of The Woodlands has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,022 reviews
November 10, 2021
I went in for an oil change and if course was told about all the other issues with my car. I was curious to see what they would say seeing this was my first time here and I typically go to another location. all the other issues with my car. I was curious to see what they would say seeing this was my first time here and I typically go to another location. Well one thing that stuck out was the service person telling me that I needed a new battery. I thought well that's odd because it was less than a year old. I continued to go along with the song and dance to see how far he'd take it. He explained that it wouldn't make it another day and that I should get a new one at their rate of $491.00. I let him know I wasn't interested and closed out my bill for the oil change. What I did notice was that he never stated the battery issue on my receipt like they do any service you decline. Now I'm certain this was an attempt to get another sale from me so I take my car immediately to another location to get the battery tested. I also wanted to make sure they didn't loosen any wires from it in an attempt to prove their point. As I suspected the other location said my battery was fine and shows no sign of needing to be replaced. Needless to say I will never return to this location as integrity is definitely not part of their culture. More
by M
Employees Worked With
Dontae
November 08, 2021
From prior visits, I typically find your service very complete. I had a new tire installed to replace the temporary. I was totally surprised to find the spare and all the tools laying loose in the trunk complete. I had a new tire installed to replace the temporary. I was totally surprised to find the spare and all the tools laying loose in the trunk. More
by mgrochett
Employees Worked With
Bobby Messer. He has superb customer relations
November 08, 2021
Thank you, Teri Ables, service advisor, your assistance was invaluable. Teri always provided me with first class service by keeping me updated on the status of my car, taking the time to explain everything was invaluable. Teri always provided me with first class service by keeping me updated on the status of my car, taking the time to explain everything and making sure my car is ready in the shortest amount of time! More
by A Chenevard
Employees Worked With
Teri Ables
November 06, 2021
Everything was well done and actually did not took longer than the time mentioned for the whole inspection and the oil change. I had a few questions about the functions of my X5 and Bobby M. took the time t than the time mentioned for the whole inspection and the oil change. I had a few questions about the functions of my X5 and Bobby M. took the time to explain very well about how to operate the functions that I was not aware of. Thanks for giving the value to our time as customers. More
by David
Employees Worked With
Bobby M.
November 04, 2021
I don't think service advisors should make the clients feel bad for a survey rating first of all. I worked with Jeff Whitaker for 8 years and he sent me a text saying I should see another service advisor feel bad for a survey rating first of all. I worked with Jeff Whitaker for 8 years and he sent me a text saying I should see another service advisor because of a rating. So service advisors can send texts to their clients to make them feel bad? To be honest, I gave 3 stars because the car I received smelled bad. What is the point of a survey if someone can't be honest??? I called and talked to the service manager, Jimmy Fink, who blamed me and literally told me, you used to work here you should know how the survey works .. are you kidding? So. . .because I used to work there you're going to treat make me feel bad? Wow!! Sadly the 1960 BMW dealership is not convenient for me to take my car to service but going forward I WILL NEVER PURCHASE A BMW FROM THIS DEALERSHIP EVERY AGAIN!!!!!! I am on my third lease with BMW of The Woodlands, and gave them last look on my current lease. NEVER AGAIN. I will never complete a survey again but because of the intimidation tactics I will make sure to paste this review where I can. I can't wait for the texts I will be receiving from the dealership after this review with more blame. More
by renee
Employees Worked With
Jeff Whitaker
November 02, 2021
I would have given zero stars if I could. I have been trying to get a hold of their finance department for over 2 weeks now. I leave messages no one returns calls. For service appointments they never hav trying to get a hold of their finance department for over 2 weeks now. I leave messages no one returns calls. For service appointments they never have loaner cars and service advisers for the most part are just dismissive If you express dissatisfaction. So you either have to waste hours of waiting at the dealership or arrange for your own transportation. I've owned BMW for over 20 years, but moving to Mercedes for the first time in my life. BMW's customer service has become non existent and that used to be one of their great attributes. More
by russiansteve
Employees Worked With
Bobbie
