BMW of The Woodlands

Poor online sales service. Slow response time. Would not answer my questions directly. Questions that were answered were only part of what I was asking. Yes, the pandemic causes issues, yes, we are al not answer my questions directly. Questions that were answered were only part of what I was asking. Yes, the pandemic causes issues, yes, we are all busy, but the speed of response was unacceptable. Sure, dealers are busy and getting more business, but you have lost a potential customer going forward. Go to Sewell if you want to be treated like a human. I am willing to pay more for a decent More

Alex was extremely helpful with my purchase. Very good buying experience. Would deal with him again. buying experience. Would deal with him again. More

A pleasant experience, they got my car right in the shop, to see what was wrong, I was given a loaner car. I appreciate how professional JEFF WHITAKER is when I take my car in for repairs, Jeff is always to see what was wrong, I was given a loaner car. I appreciate how professional JEFF WHITAKER is when I take my car in for repairs, Jeff is always helpful and very informative of the status of my car. BMW needs more employees like JEFF! More

TERRIBLE!!! Worst customer service ever! The sales person that sold me my vehicle was awful. There are some cosmetic issues that were discussed and when I bring it for the detail they would be fixed. Before that sold me my vehicle was awful. There are some cosmetic issues that were discussed and when I bring it for the detail they would be fixed. Before I left he informed me he would DOUBLE-SIDE tape the door trim located by the number pad! Absolutely not should you use tape to fix an issue on a vehicle. Not to mention the key fob I was given that was all scotch tape together for it to work. Apparently that is their resolution to fix anything. I was told they don't carry that type of glue to fix it. But a dealership you'd think would make sure all vehicles leaving their lot would have all cosmetic issues repaired. Not in my case! Yes the vehicle I bought is used and not a BMW, but with any dealership I have been to when looking at or buying a used vehicle all cosmetic issues are addressed and fixed. Either before I take it or schedule when to bring it back for the full detail. I have called and left multiple voicemails for the manager and have yet to receive a callback. The sales person I dealt with was awful and has done absolutely nothing in regards to the issues. Definitely not the experience I had in mind for such a well known, pristine, high-end, high class establishment that takes pride in the name and vehicles. Well that is to be expected coming from a place of that stature. I bought a 2017 Ford Explorer for reference. By the way I'm still waiting on a call from the manager, full detail, new key fob and cosmetic issues to be repaired. More

I brin my m4 here for all of its service needs. Honza Hijecik is my advisor and I would never use anyone else. Great guy! Always takes care of my needs.it gets expensive but if your driving a Bmw and you Hijecik is my advisor and I would never use anyone else. Great guy! Always takes care of my needs.it gets expensive but if your driving a Bmw and you expect it to be cheap your in the wrong brand. Thank you Bmw the woodlands! See you next time. More

I was pleased with your employees attention to detail and completion of services. Thank you for hiring such great people. I will be back. completion of services. Thank you for hiring such great people. I will be back. More

Finance was the best part! A+ on him...as for salesman Arsalan do not deal with him! Promised to deliver vehicle only to be put on back burner for others untill I said I wouldnt accept and would cancel pu Arsalan do not deal with him! Promised to deliver vehicle only to be put on back burner for others untill I said I wouldnt accept and would cancel purchase. Changed out lugnuts on blacked out blazer with chrome due to being cheaper and refuse to put oem parts back on. More

Appointment made but car was not serviced until more than 24 hours later. It would have been nice to know about the delays when checking vehicle in. To be fair, even the customer care technician who checke 24 hours later. It would have been nice to know about the delays when checking vehicle in. To be fair, even the customer care technician who checked me in did not know the extent of service department backlog. More