BMW of The Woodlands

The sales lady was friendly enough. They told us our trade in was worth $4,000 but only offered $1 and said they’d “dispose” of it for us. We kept our car and sold it ourselves for $3,000 within 3 days. trade in was worth $4,000 but only offered $1 and said they’d “dispose” of it for us. We kept our car and sold it ourselves for $3,000 within 3 days. We went ahead and purchased the car we went for. The very next day, it wouldn’t start! We replaced the starter ourselves and it has been just fine since. The sales lady called to check in the following day. I told her about the car not starting and she apologized and said she’d check back with us in a few days. We never heard from her again. We bought a pre owned car. It’s just what we wanted, but we just never expected the trade in experience or to have to make repairs the very next day! For any future purchases, we’ll look elsewhere. More

Tom Pham the service advisor was very helpful and polite. They discovered a recall that covered the problem the car had so the fix was free. Saved major dollars. Thanks They discovered a recall that covered the problem the car had so the fix was free. Saved major dollars. Thanks More

Alex was wonderful and helped me get what I needed and stay on budget. I look forward to my next service. stay on budget. I look forward to my next service. More

Very impress with the hold process from when I made a call to inquire about an BMW to the answering all my questions and helping me through all the process. Joseph and Ronald did an excellent job. call to inquire about an BMW to the answering all my questions and helping me through all the process. Joseph and Ronald did an excellent job. More

I would highly recommend BMW Of The Woodlands for purchasing your dream car. Superior Customer Service. I had my previous car since 2014 and needed a new vehicle because my car had become unreliable. purchasing your dream car. Superior Customer Service. I had my previous car since 2014 and needed a new vehicle because my car had become unreliable. I searched several dealerships in Houston area. Nearly every dealership wanted thousands over the MSRP and gave me a hard time blaming it on a chip shortage. It was frustrating. I almost gave up and considered waiting until after the chip shortage crisis. I went to a BMW dealership dealership and fell in love with the X4 on display. However they also quoted me way higher than MSRP. And also tried to sell me used cars that were priced way higher than the new car I wanted them to order for me. So I looked for a different BMW dealership because I finally knew exactly what I wanted. I went to BMW Of the Woodlands to see if they would be reasonable. I was greeted by Salesman name Matias Vasquez. He was very kind to me and asked me which vehicle I was interested in. He also offered me and my family drinks while we talked. We immediately got on the computer and began to build the car exactly how I wanted. After we were finished Matias looked for additional discounts that I might qualify for to lower the MSRP. I was shocked he didn’t additional fees to the quote. I was uncertain that I would qualify for financing for such an expensive car but the Finance Director Ronald Mitchison worked his magic and made it happen. While I waited for my car to build I received weekly updates from Matius. Once my car arrived I went in and completed my paperwork! It was an extremely pleasant experience. I would highly recommend BMW Of The Woodlands to anyone in the market looking to buy their dream car and wanting a fair and honest deal. More

Jeff was great to work with. Renewed my confidence back in BMW The Woodlands after a couple of bad experiences. Thanks Jeff! Really happy I don't have to drive to North Houston BMW. Enjoyed our conversat in BMW The Woodlands after a couple of bad experiences. Thanks Jeff! Really happy I don't have to drive to North Houston BMW. Enjoyed our conversation about your son playing baseball and I hope you has a great season. Take Care Ric More

Teri provided excellent service. She even noticed that the inspection sticker needed replacement and installed the new one for me which I had in the glove compartment. I am giving 4 stars because the the inspection sticker needed replacement and installed the new one for me which I had in the glove compartment. I am giving 4 stars because the dealer wanted +$370 for tire rotation and balancing?! It seems excessive when Collision Auto (on FM-1488) did an excellent job for $35. More

Best dealership experience we’ve ever had. The ordering process was smooth and both the salesman and sales manager were outstanding throughout the entire process. process was smooth and both the salesman and sales manager were outstanding throughout the entire process. More

Turn around time of repair took 2 days for a rear brake, oil change and new tire installation, too expensive and not productive oil change and new tire installation, too expensive and not productive More

Great service support from Mr. Hajicek!…always takes care of me and is the best service advisor. of me and is the best service advisor. More