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BMW of The Woodlands

The Woodlands, TX

Overview
Reviews
4.6
1,022 Reviews
BMW of The Woodlands is the premier destination for all things BMW in the Greater Houston area, and is one of the largest BMW dealerships in Southeast Texas. Located in The Woodlands at the intersection of I-45 and Hope Rd, our showroom serves residents from Houston, Spring, and the entire Harris County area. From the latest new BMW cars and SUVs, to our extensive pre-owned BMW inventory, BMW of The Woodlands has it all. Visit our website to learn more, and schedule a test drive today!
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17830 Interstate 45 South

The Woodlands, TX

77384

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Showing 1,022 reviews

January 17, 2022

Great experience with Misty Matte. We loves our experience. Will definitely go back next time. More

by rickimiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty matte, Sydney Thorp
Report | Print
Jan 20, 2022 -

BMW of The Woodlands responded

Hi, we're happy to hear you had such a positive experience with Misty! If you ever need help, just give us a call. Happy motoring!

January 15, 2022

My Service Advisor and Technician were very helpful and gave me excellent advice to address the needed maintenance on my car. More

by Couvijk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Messer
Report | Print
Jan 18, 2022 -

BMW of The Woodlands responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 14, 2022

Sales is ok but after sales service is not up to the mark. The mortgage amount is not adjusted even after mentioning multiple times. More

by Manoj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Report | Print
Jan 18, 2022 -

BMW of The Woodlands responded

Hello Manoj, we are deeply disappointed by your experience at BMW of The Woodlands. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (936) 776-4610 -- we hope to hear from you soon.

Jan 18, 2022 -

Manoj responded

Appreciate your response. It would be good if you can call me to my mobile number. I certainly believe my constructive feedback would help to improve your service level. Thank you!!!

January 14, 2022

I was treated very well and everyone was very professional and yet still friendly. Joseph did indeed look out for me as a customer and was very open regarding the vehicle. I am more than pleased More

by woodsmarkw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph S., Sydney Thorp
Report | Print
Jan 18, 2022 -

BMW of The Woodlands responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 12, 2022

Had a factory recall taking car of anf the experience was flawless. Wonderful service representative Thom. More

by Smcminn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom pham
Report | Print
Jan 18, 2022 -

BMW of The Woodlands responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 11, 2022

Misty Matte and the entire team at BMW of The Woodlands made our buying experience spectacular! Top notch salesperson and dealership! More

by DarylStilley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Matte
Report | Print
Jan 18, 2022 -

BMW of The Woodlands responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

January 09, 2022

The customer service here is great. Misty was very informative on the features of the vehicle and very helpful. The financial process was quick and easy. More

by blueberry8466
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty
Report | Print
Jan 18, 2022 -

BMW of The Woodlands responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 09, 2022

BMW of Houston Woodlands exhibits excellence in customer service. Courteous, friendly and helpful. Staff thrives to ensure you are a satisfied BMW customer. Customer service doesn’t end with a car purcha More

by linda.gentry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Quintanilla, Sydney Thorp
Report | Print
Jan 18, 2022 -

BMW of The Woodlands responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 08, 2022

Friendly and courteous staff. Easy appointment scheduling. Comfortable and very clean facility. They do a great job keeping you informed of your vehicle status. More

by Wdg55hou
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez, Sydney Thorp
Report | Print
Jan 18, 2022 -

BMW of The Woodlands responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 03, 2022

Bmw of the Woodlands provides an excellent experience for all of you're Bmw sales and service needs. Tom was very attentive to my concerns and helped to get my vehicle repaired promptly. More

by Alydia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Pham
Report | Print
Jan 18, 2022 -

BMW of The Woodlands responded

Hi Alydia, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

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