BMW of The Woodlands

I was extremely pleased that when arriving at the dealership with a screw in the sidewall of my tire on a busy Saturday morning, Honza the service rep dropped what he was doing to expedite a fix. Mos dealership with a screw in the sidewall of my tire on a busy Saturday morning, Honza the service rep dropped what he was doing to expedite a fix. Most grateful for his response. More

Excellent service and personnel … honest assessment of what was needed … work done in a timely way what was needed … work done in a timely way More

I was gratful to first have an excellent friendly salesman Shawn that rushed over to help me look at and purchase my new BMW 4series. Malik assisted with the paperwork and used the BMW excellent prof salesman Shawn that rushed over to help me look at and purchase my new BMW 4series. Malik assisted with the paperwork and used the BMW excellent professional charm to assist me. They made my first experience with BMW of The Woodlands a welcoming visit. More

I want to thank Frank Freeze for stepping in for my service man and assisting me using his white kit glove care that I've known previous BMW servicemen use. I love excellent service and that is what Fr service man and assisting me using his white kit glove care that I've known previous BMW servicemen use. I love excellent service and that is what Frank gave me. Thank you for reminding me of one of the reasons why I love BMW. More

Service is available when needed. Wait time for an oil change can be a couple of hours. Check in for service is pretty quick. Wait time for an oil change can be a couple of hours. Check in for service is pretty quick. More

Once Bobby advised me how to contact him, his responses were extremely prompt. Excellent customer service were extremely prompt. Excellent customer service More

Thanks for assisting me with the M850. Will continue to take my New BMW Convertible there. Will continue to take my New BMW Convertible there. More

My wife and I just purchased an X5 from BMW of The Woodlands and had a mixed experience. Our salesperson worked very hard to find a car that met my wife's expectations in terms of both features and d Woodlands and had a mixed experience. Our salesperson worked very hard to find a car that met my wife's expectations in terms of both features and delivery date - not an easy task in today’s environment - and we appreciated that effort. But the process of ordering and taking delivery of the car was much less professional. We were rushed to make a decision on options because the car was supposedly entering the assembly line at any minute! That turned out not to be the case. As part of that process, we were sold certain options at really high prices that we really didn't want but were ultimately told that they were required instead of paying above MSRP like other dealers were doing. This included clear coat and $599 for WeatherTech floor mats which we had to go back to get after the sale and only included the front. The most frustrating thing was how they handled the financing and closing. We were informed Friday night before Memorial Day Weekend that our car would be ready the next day. That was pretty much on the original schedule - another thing we greatly appreciated. However, despite repeatedly asking for information on financing while waiting for the car to be delivered, we had not received any information during the weeks we waited for the car. As a result, I made arrangements for outside financing at a very good rate and took the pre-approval information with me to the dealership on Saturday. They could not match the terms of my outside financing but refused to allow me time to use my outside provider because the funds would not arrive prior to the end of the month. And they flatly told us that they would not hold the car for us if we left without agreeing to their financing. If cars were not so difficult to find and had we not already promised to donate our current car to a family in need that weekend, we would have walked the deal. They did give us a small price reduction to help make the financing more competitive, but it was not enough to be equivalent to our third party financing or to make us feel very good about doing business with BMW of The Woodlands. The car is beautiful, but the experience was not. More

Jo Wolf in service was great! He promptly addressed our vehicles issues, providing valuable solutions with no pressure. We will be continuing to use this service center. Thanks Jo He promptly addressed our vehicles issues, providing valuable solutions with no pressure. We will be continuing to use this service center. Thanks Jo. More

Joe Wolf was awesome! I appreciate the extra time he took to explain all of the service requirements to us in addition to his pleasant and Knowledgeable approach! I appreciate the extra time he took to explain all of the service requirements to us in addition to his pleasant and Knowledgeable approach! More