BMW of The Woodlands

This experience was by far the worst experience buying a car in my life. I have never seen such unprofessionalism through an entire dealership by everyone I had contact with in my sales process. Usually, yo car in my life. I have never seen such unprofessionalism through an entire dealership by everyone I had contact with in my sales process. Usually, you may have one or two unprofessional people, but typically, they actually care and fix the problem when you reach a manager. Well, at this dealership, the managers turn out to be more unprofessional than the salesman, and both of them tell lies so quickly that's it's pretty sad and disturbing. The dealership was paid in full on December 27, 2021, and I still have no registration plates. I have provided the last email sent to Joshua Armenta ( Finance manager), Malik ( Finance rep), Joseph Swinney( Salesman), Neil Maddox (General Manager), Eric Bowen ( Sales Manager), and Keith Jones (Sales Manager) as a last attempt to resolve my registration issues, hoping that I didn't have to get my attorney involved. Good afternoon, I have sent this email to everyone I have had contact with through the sale process of my vehicle. It's very disappointing that I even have to type an email of this nature. Unreturned phone calls, voicemails, and emails have led us to where we are now. I have provided a timeline below to refresh everyone's memory. On 12/18/2021, I signed the Buyer's Agreement and emailed it to Joseph Swinney's salesman. On 12/20/2021, I flew to Houston and went to the BMW of Woodlands to see the 2018 Cadillac CT6 Platinum. On 12/24/2021, the notary came to my home in North Carolina for me to sign all of the final documents. The cashier check from Grow Financial Credit Union was delivered to BMW of Woodlands. On 12/27/2021, the signed and notarized final documents were delivered to BMW of Woodlands. The 2018 Cadillac CT6 Platinum was also picked up by the transport company from BMW of Woodlands to be delivered to my home in North Carolina. On 12/30/2021, the 2018 Cadillac CT6 Platinum was delivered to my home in North Carolina. On 02/16/2022, I called my salesman Joseph Swinney to inquire about my permanent tags. I left him a message on his cell phone voicemail that was never returned. On 02/21/2022, I called Malik, my financed person's point of contact who finalized the car deal. I asked Mailk about my permanent registration plate, and Malik advised that it had not been done, so Mailk advised that he would email the title clerk and follow back up. On 02/22/2022, I called and left a message for Malik on his voicemail since I never heard anything back from him the day prior. I also called and left a message on the title clerk's voicemail. I also received a letter from my insurance company, Progressive Underwriting, advising that the 2018 Cadillac CT6 Platinum listed on my insurance policy is not registered with my state department of motor vehicles. The letter further advised that I could face fines, suspension, and cancellation. On 02/23/2022, I spoke with the finance manager Joshua Armenta. I explained my situation and frustration to Joshua, with no one calling me back or addressing my concerns. Joshua advised that they had a new title clerk start, and she was behind. Joshua further stated that the title clerk is currently working on the month of December paperwork. Joshua called the title clerk, had my paperwork moved to the top, and advised that it would be handled this week. Joshua stated that he would have another 60-day tag laminated and Fed Ex to my home in North Carolina. I explained to Joshua that I could not be driving a car with expired registration plates with the job I have. On 02/28/2022, my current 60-day tag expired. On 03/01/2022, I emailed Joshua inquiring about the status of my permanent registration plates since North Carolina DMV has not received any paperwork from Texas. I also called the BMW of Woodlands and asked to speak to the general manager, and I was transferred to his voicemail, so I left a message for him with my contact information. I also called and left another message for the title clerk. As history continues, I did not have any of my messages returned or an email response from Joshua. Now that everyone is caught up to speed, this is where we are now. I have already filed my official complaint with the Texas DMV Enforcement Division. I have already consulted with my lawyer here in North Carolina and consulted with a lawyer in Houston. They have advised me to attempt one more time to resolve this matter. With that said, listed below are my terms. 1. You have until noon Friday, March 11, 2022, to submit all of my paperwork to the North Carolina Division of Motor Vehicles. 2. Or you can overnight me a certified cashier's check for $1,781.83 made out to NC DMV and provide the necessary documents so I can go to NC DMV and receive my plates the same day. I am fully aware that I have allowed more than enough time for you to meet the stated deadline. If actions one or two aren't met by noon on Friday, March 11, 2021, I will notify the lawyers to proceed with a lawsuit against the dealership and all parties listed in this email. I am hoping that it will not come to that, and the BMW of the Woodlands will do the noble and right thing. Unfortunately, as history shows, the dealership did nothing again, and we are heading into legal action. Now, this is what's going to happen now. The dealership will respond to this post and say, "We appreciate you taking the time to respond. The BMW of The Woodlands staff take our reviews very seriously, and we strive to maintain excellent business relations at our dealership. Please call our General Manager at (936) 776-4610 to discuss ways to resolve this issue to your satisfaction. We look forward to hearing from you soon." We know that statement is a lie because we wouldn't be at this point if you cared. How about the dealership do the noble and right thing and reach out to these customers that they have wronged and make it right. The bottom line is that the dealership has been paid for a service under a contract they breached. More