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BMW of The Woodlands

The Woodlands, TX

Overview
Reviews
4.7
1,107 Reviews
BMW of The Woodlands is the premier destination for all things BMW in the Greater Houston area, and is one of the largest BMW dealerships in Southeast Texas. Located in The Woodlands at the intersection of I-45 and Hope Rd, our showroom serves residents from Houston, Spring, and the entire Harris County area. From the latest new BMW cars and SUVs, to our extensive pre-owned BMW inventory, BMW of The Woodlands has it all. Visit our website to learn more, and schedule a test drive today!
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17830 Interstate 45 South

The Woodlands, TX

77384

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Showing 1,107 reviews

September 12, 2022

Given how much I purchased my car for, I would not rate my experience a 5 star sadly. Client advisor Arsalan was great from beginning to end however my experience with the guy from finance was terrible. Ex More

by karodriguez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arsalan and Joshua
Report | Print
Sep 15, 2022 -

BMW of The Woodlands responded

Hi, we are deeply disappointed by your experience at BMW of The Woodlands. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (936) 776-4610 to discuss what we can do to help.

September 12, 2022

Good but immediately had an alarm after spending $900+ for service- not sure if that should happ. More

by Twentz3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Report | Print
Sep 15, 2022 -

BMW of The Woodlands responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

September 10, 2022

Great service and very accommodating. Up front with everything. I recommend them for service. I will be bringing my car back for my future service needs. More

by Sethrfitzgerald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason service
Report | Print
Sep 14, 2022 -

BMW of The Woodlands responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 07, 2022

Braydon was absolutely amazing. I had no idea he was a new addition to BMW of The Woodlands until the end of him finishing my service! He kept me updated and had a great attitude. More

by carleecretin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Braydon, Honza
Report | Print
Sep 12, 2022 -

BMW of The Woodlands responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 07, 2022

Great Customer Service by Braydon! !! His communication was very detailed! Everyone was very helpful. Will definitely be back! More

by Gmeinhart10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Braydon
Report | Print
Sep 12, 2022 -

BMW of The Woodlands responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 02, 2022

First time visit my service provider was Jason it was excellent and professional service. Thank you. More

by Kevin Lauderdale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Sep 07, 2022 -

BMW of The Woodlands responded

Hi Kevin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

Sep 07, 2022 -

Kevin Lauderdale responded

Thank you very much for your professional service. Kevin Lauderdale Klaud1@att.net

August 27, 2022

Pleasant personnel and they kept me informed on progress. Jeff, my advisor, very nice and helpful. More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Whitaker
Report | Print
Sep 01, 2022 -

BMW of The Woodlands responded

Hello Kathy, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 25, 2022

It is always clean and people very friendly and helpful. Reports and followup usually very timely. More

by caroljones
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Wolf
Report | Print
Aug 31, 2022 -

BMW of The Woodlands responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 25, 2022

The sales process was great, service, not so much. No real lobby for you to sit and work while car is being worked (lacking tables). Promised a loaner car while you car is being worked on and that c More

by mjpartyof4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't remember
Report | Print
Aug 31, 2022 -

BMW of The Woodlands responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (936) 776-4610 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

August 25, 2022

Over the top exceptional service. James took care of every detail. Love my new BMW!!!! More

by CindyS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James DeGuzman, Sean Engle
Report | Print
Aug 31, 2022 -

BMW of The Woodlands responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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