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BMW of The Woodlands

The Woodlands, TX

Overview
Reviews
4.7
1,107 Reviews
BMW of The Woodlands is the premier destination for all things BMW in the Greater Houston area, and is one of the largest BMW dealerships in Southeast Texas. Located in The Woodlands at the intersection of I-45 and Hope Rd, our showroom serves residents from Houston, Spring, and the entire Harris County area. From the latest new BMW cars and SUVs, to our extensive pre-owned BMW inventory, BMW of The Woodlands has it all. Visit our website to learn more, and schedule a test drive today!
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17830 Interstate 45 South

The Woodlands, TX

77384

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Showing 1,107 reviews

October 05, 2022

Oil change should not have kept me waiting for 3 1/2 hours! I was originally told no more than 2 hours. More

by ellengriffin1
Recommend Dealer
No
Employees Worked With
Forgot
Report | Print
Oct 11, 2022 -

BMW of The Woodlands responded

Hi, we appreciate you taking the time to respond. The staff at BMW of The Woodlands take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (936) 776-4610. We hope to hear from you.

October 04, 2022

Alex provided excellent service. I was glad to see Honza who was monitoring all service stations and warmly greeting clients. Love this dealer! More

by Estela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex and Honza
Report | Print
Oct 10, 2022 -

BMW of The Woodlands responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

October 03, 2022

Jeff at BMW of the Woodlands is always courteous and helpful. My X5 service is always done in a timely manner, with all of my concerns addressed. More

by laurapfaria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Whitaker
Report | Print
Oct 10, 2022 -

BMW of The Woodlands responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 02, 2022

The goods; staff are very friendly, snacks and drinks provided, video of service/car when complete. The not as good; took almost 2 hours to get an oil change, no longer have rentals for longer service ap More

by Allerson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Oct 07, 2022 -

BMW of The Woodlands responded

Hi Allerson, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (936) 776-4610. We would appreciate the chance to turn your experience around.

September 28, 2022

The most professional service center I've ever been to. I would highly recommend this shop for warranty work. More

by mike
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Roy
Report | Print
Oct 03, 2022 -

BMW of The Woodlands responded

Hi Mike, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 27, 2022

Bob took great care of me. Very professional, clearly communicated what was needed for my X5. Highly recommend. More

by marblelg1010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Report | Print
Oct 05, 2022 -

BMW of The Woodlands responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of The Woodlands and we hope to be of service again in the future.

September 26, 2022

Friendly, Honest and Clean. Always a great experience while servicing my vehicle. Thank you all for a great experience. More

by Aviatorgdl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin
Report | Print
Sep 30, 2022 -

BMW of The Woodlands responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 23, 2022

Excellent customer service and communication. Prompt service and very professional staff. Facilities were clean and organized More

by Jose Flores
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Wolf
Report | Print
Sep 27, 2022 -

BMW of The Woodlands responded

Hi Jose, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

September 23, 2022

Mr whitaker is a very good service advisor working at this dealership. He makes your visit enjoyable. More

by millie.alexander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Whitaker
Report | Print
Sep 27, 2022 -

BMW of The Woodlands responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 22, 2022

Great service My oil changed was done smoothly and a small bulb was changed Car was nicely washed and vacuumed! Thanks More

by I’ve na Marona Kasza
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haickeck
Report | Print
Sep 26, 2022 -

BMW of The Woodlands responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Sep 29, 2022 -

I’ve na Marona Kasza responded

Great 👏 great job ! Thank you for your service Regards Ivona

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