BMW of The Woodlands

Friendly, courteous and helpful staff. No corners cut with good service technicians. A bit long for waiting for my service, but a driver, Uber or courtesy car will be provided on request. No corners cut with good service technicians. A bit long for waiting for my service, but a driver, Uber or courtesy car will be provided on request. It’s a pleasant environment to wait in anyway. The service can be booked online and there is a follow up to confirm your appointment. All good. More

The level of customer service is over the top, this was the best experience in buying a new car. the best experience in buying a new car. More

As usual, the service department scores 10 out of 10 for their professionalism and willingness to work with each customer's unique situation to achieve the best outcome for them and the dealership. Thank y their professionalism and willingness to work with each customer's unique situation to achieve the best outcome for them and the dealership. Thank you! More

The worst. I'm in the market for a new BMW X5 and went to this dealership because a friend recommended them. I looked at and drove the car and liked it. I want I'm in the market for a new BMW X5 and went to this dealership because a friend recommended them. I looked at and drove the car and liked it. I wanted to get a value for my trade and the salesman (Jacob) gave me a ballpark of the amount. I was going to look at one other car and said I would get back with him. I emailed the salesman (twice) with questions and a request for an appointment to come back but received no reply. I went back to the dealership because I had decided to buy the X5 and talked to the same person. When I mentioned he did not reply he kind of blew it off. I told him that I needed a more specific trade value, he said he would get with Management. Soon a manager guy came over and said that my car was too unique (Rivian) for them to appraise and they would need to get with Autonation corporate for the trade amount. He said it would take about an hour, and they would call me as soon as they got something. I received no call. I then called the salesman and left a message. He called me back saying that he would check with management again and call me right back, again no call. He then sent a text a couple hours later saying he would call me in the morning, no call. That was the last time hearing from them. I then went to the Autonation website and found that they would give me an online evaluation, after 60 seconds of info entry I received a dollar amount that they would pay me directly for my car. For some reason a dealership full of people could not complete the same task. All I can think is that they didn't like me, thought I couldn't afford their X5, or maybe didn't think they could make enough money off of me. For whatever reason they clearly did not want my business. Keep this in mind when you shop at these large Wall Street owned dealerships, they have no connection to the community and are focused solely on shareholder profits. What a shame. More

Beyond satisfied! Darnell Frantz, THANK YOU for all your help and support in helping me with the process of getting my car doctored and safe for the road. Your assist Darnell Frantz, THANK YOU for all your help and support in helping me with the process of getting my car doctored and safe for the road. Your assistance and friendliness was greatly appreciated. Happy customer, Lucretia Camacho More

I have user this dealership twice now & have been exceptionally pleased worth their service. I went on for a routine oil change & ended up purchasing a 5-year service plan. My service rep Sergio gave exceptionally pleased worth their service. I went on for a routine oil change & ended up purchasing a 5-year service plan. My service rep Sergio gave me a desk to set up & work at while I was waiting on the loaner car. He was also very professional & courteous in helping me choose the right maintenance service plan to best suit t needs. I will say that I was a bit disappointed that the Parts Dept. didn't call when my new key fob that I ordered came in, as promised. But the service dept guys that I've used, Sergio & Darnell, are both WONDERFUL!!! I would highly recommended them! More

you can always count on top-notch white club service as well as exceptional quality of the individuals. You are working with at BMW of the Woodlands! well as exceptional quality of the individuals. You are working with at BMW of the Woodlands! More

Darnell is just a pleasure to deal with. Knowledgeable, prompt, delivers as committed. Follows up, makes you feel like you are the only client and you have all his focus. Knowledgeable, prompt, delivers as committed. Follows up, makes you feel like you are the only client and you have all his focus. More

Excellent service. I worked with Zach, very customer focused and a great communicator. Took care of my concerns I worked with Zach, very customer focused and a great communicator. Took care of my concerns More

Always provides great service and has loaner vehicles if the service takes more than a day to complete. The dealership is also special in providing sponsorship for local charities! the service takes more than a day to complete. The dealership is also special in providing sponsorship for local charities! More