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BMW of The Woodlands

The Woodlands, TX

Overview
Reviews
4.6
1,023 Reviews
BMW of The Woodlands is the premier destination for all things BMW in the Greater Houston area, and is one of the largest BMW dealerships in Southeast Texas. Located in The Woodlands at the intersection of I-45 and Hope Rd, our showroom serves residents from Houston, Spring, and the entire Harris County area. From the latest new BMW cars and SUVs, to our extensive pre-owned BMW inventory, BMW of The Woodlands has it all. Visit our website to learn more, and schedule a test drive today!
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17830 Interstate 45 South

The Woodlands, TX

77384

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Showing 1,023 reviews

November 02, 2023

Very good customer service. I had to wait for a while but they kept me updated. More

by Jillbhurst
Recommend Dealer
Yes
Employees Worked With
Not sure
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Nov 04, 2023 -

BMW of The Woodlands responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk. Safe travels!

November 02, 2023

Timely. Courteous. Efficient. Loaner as promised. Very happy. Our 2nd X5. Smooth overall process. Recommend them. More

by jckpar3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
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Nov 04, 2023 -

BMW of The Woodlands responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of BMW of The Woodlands and we hope to be of service again in the future.

November 02, 2023

Jason was my service advisor. He kept me informed at all stages of the inspection, work scope and final billing. I trusted his recommendations because of his knowledge and explana More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Roy
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Nov 04, 2023 -

BMW of The Woodlands responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 27, 2023

I purchased a used car from BMW Woodlands on Monday, October 23rd. Today (Friday, the 27th) I brought it back to the dealership to have a concern addressed, so I thought. I ended up having one of the wo More

by houston446
Recommend Dealer
No
Employees Worked With
David Q.
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Oct 29, 2023 -

BMW of The Woodlands responded

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (936) 776-4610 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

October 26, 2023

As always a very pleasant experience. The service department at BNW of the Woodlands stands out amongst other Auto Nation dealerships. It is nice to see that the original culture that a More

by piloteaston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Honza
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Oct 28, 2023 -

BMW of The Woodlands responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 25, 2023

Your team picked me up and came back for me when the service was complete. Brenna explained all the service and got answers for all my questions. It is an old car your team got me back on the road. Tha More

by gtrbm8120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenna Boun
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Oct 28, 2023 -

BMW of The Woodlands responded

Hi, thank you for taking the time to share your feedback with us. If you're ever in need of more help, please let us know!

October 25, 2023

The people here are very polite, kind,friendly and knows their jobs. Thanks BMW and they wash and clean my car that's good business. More

by Chucky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quiowa Chambers
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Oct 28, 2023 -

BMW of The Woodlands responded

Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 25, 2023

Very friendly and professional. Very good experience! Will buy from them again! All employees were so sweet More

by Lcrain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David quintanilla
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Oct 28, 2023 -

BMW of The Woodlands responded

Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

October 25, 2023

Another great experience by the technical service team with special thanks to Hansa for quick diagnosis and turnaround. More

by joelocetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hansa
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Oct 28, 2023 -

BMW of The Woodlands responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 24, 2023

The staff is very knowledgeable and professional and always provides an exceptional customer service experience. Since making the appointment, providing a loaner, been informative about the repairs that More

by Griselle Díaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Honza
Report | Print
Oct 28, 2023 -

BMW of The Woodlands responded

Hi Griselle, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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