BMW of The Woodlands

Gabriel was an excellent advisor. He processed my service promptly and professionally. The service itself was completed with no problems. Thanks! He processed my service promptly and professionally. The service itself was completed with no problems. Thanks! More

Outstanding service advisors. The advisors our are courteous, knowledgeable, follow up with a video of the service, and communicate well about the status of my car. . The advisors our are courteous, knowledgeable, follow up with a video of the service, and communicate well about the status of my car. . More

my sales advisor Jay Amer Ali really worked with me and is a fantastic guy. He gets 5 stars 20 times over. BUT I really wish the upper management at the dealership would have done something about the val is a fantastic guy. He gets 5 stars 20 times over. BUT I really wish the upper management at the dealership would have done something about the valve cover/PCV valve that is whistling on my new used 2016 x4 35ibmw. Found the noise after signing on a high apr. Seems they even fought my salesman on the topic. Service manager Jimmy Franks tried to manipulate my confidence and told me not to let it bother me that it could drive like that but eventually a engine light would come on . then he precceded to try and convince me that if I'm competent enough it's something that I can do myself. After needing a car for so long and after having put a down payment and signed financing for another car that didn't pass inspection because it was full of problems and yes at this same location= it felt really bad being told I was over reacting. I feel that I was put under nasty pressure becausemy necessity of having to have a car really put my back against the wall and I did purchased the vehicle. I was already knee deep with no turning back after 2 previous promised cars I couldn't risk going somewhere else with so many hits to my credit score. upper management at this dealership didn't make me feel good about my purchase. as a customer especially at a dealership with such Prestige, management could have replaced the problematic valve cover considering that its not even that expensive and they do have it in stock.(I checked) and it could be a one day turn around. I did buy the vehicle under alot of pressure from my personal lack of a vehicle. I left with my used bmw car but I feel unsure and unsafe at the moment untill further notice. I would have gave all the stars in the world and would have probably referred everyone I know to the dealership if they would just have helped me out a little bit. BUYERS BEWARE 🙏😔 Hopefully they read this and if I'm helped I will retract my statement with an honest update. I'm an honest client who chose wrong apparently More

BMW Woodlands has a good team of service staff, sales associates and managers that do their best to keep a customer happy. associates and managers that do their best to keep a customer happy. More

Friendly, service was great - received a video of work, parts, and technician explaining what was replaced. Vehicle was washed and detailed upon return!! parts, and technician explaining what was replaced. Vehicle was washed and detailed upon return!! More

Bre is Wonderful service advisor, detail oriented. Communication excellent . Hope she stays long time . Thank you Communication excellent . Hope she stays long time . Thank you More

I get some good customers service. BMW repair is second to none. They do install genuine parts and the car always feels good. I still will recommend cleaning cars with leather / freshe BMW repair is second to none. They do install genuine parts and the car always feels good. I still will recommend cleaning cars with leather / freshener after service. Leather tends to keep smells of the hard work energy fixing the car ;-) More

Treated very professionally by the entire staff. Misty, my sales rep, did a wonderful job. All interactions were great. Pleasure to do business with them. Misty, my sales rep, did a wonderful job. All interactions were great. Pleasure to do business with them. More

I worked with Brandon at the Woodlands BMW in my purchase. He was prompt and knowledgeable during my experience. He went the extra mile and made sure every question was answered and the vehicle I w purchase. He was prompt and knowledgeable during my experience. He went the extra mile and made sure every question was answered and the vehicle I was purchasing was in great shape. He called me and let me know he found a small door ding that was missed that could only be seen at a certain angle and the did paint less dent repair to fix it. I highly recommend this dealership and would not hesitate to call them for future purchases. More

Great costumer service! Armando is an excellent service advisor! He’s always trying to get you in asap Armando is an excellent service advisor! He’s always trying to get you in asap More