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BMW of The Woodlands
The Woodlands, TX
1,058 Reviews
BMW of The Woodlands is the premier destination for all things BMW in the Greater Houston area, and is one of the largest BMW dealerships in Southeast Texas. Located in The Woodlands at the intersection of I-45 and Hope Rd, our showroom serves residents from Houston, Spring, and the entire Harris County area. From the latest new BMW cars and SUVs, to our extensive pre-owned BMW inventory, BMW of The Woodlands has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,058 reviews
March 15, 2024
The service department person, MrRobert Jenkins, , was very earnest in getting my service for the BMW done today and the use of the rental car was an added benefit because the service required more than j very earnest in getting my service for the BMW done today and the use of the rental car was an added benefit because the service required more than just a few minutes! All of the staff were very helpful. More
by Cunningham1945toby
Employees Worked With
Robert Jenkins
March 09, 2024
Got a good car but it was a little bit painful of a process. Communications were not timely and information is incomplete. For example, I still don't have the sales documents for the car, despite havi process. Communications were not timely and information is incomplete. For example, I still don't have the sales documents for the car, despite having bought the car 1 month ago and asking several times for them. More
by tim402
Employees Worked With
Nolan
March 08, 2024
Great experience! Eric, Ronnie, James, Eric and the entire staff were fantastic start to finish. this was my 9th car purchase from this dealership and I'll definitel Eric, Ronnie, James, Eric and the entire staff were fantastic start to finish. this was my 9th car purchase from this dealership and I'll definitely be back for more. More
by ryanoakley1
Employees Worked With
Eric, James, Aaron, Ronnie
March 04, 2024
Excellent customer service! My salesman, Jay was outstanding. Couldn’t be more pleased with my X3 buying experience. My highest recommendation. My salesman, Jay was outstanding. Couldn’t be more pleased with my X3 buying experience. My highest recommendation. More
by X3Driver
Employees Worked With
Jay
March 04, 2024
Scam artists - they removed my first nefative review. So removing negative feedbacks and think that they can get away taking advantage of customers. I can create many different accounts and my feedback w So removing negative feedbacks and think that they can get away taking advantage of customers. I can create many different accounts and my feedback will always be there for them regardless at every site I find where I can rate them. They rightfully deserve all negative feedback they get. Customers should be aware about their @presatiry” business practices. For your own good try and find another BMW dealer to deal with. This place deserve no respect and has no self awareness in their chase to take advantage of customer for every chance they can. Rude and disrespectful personnel. If I could give them zero feedback - I would. If you still choose to deal with them after reading this - that be your loss. I am very very surprised they have not been taken to court and put out of business yet. Here i2021 CPO BMW I3 REX that I remotely purchased from that dealership on 2/8/2021 and was Monday 2/12/2024 while carrier did absolutely outstanding job delivering it to me. However as soon as it was rolled off the truck - I have noticed peeling OEM decals factory installed by BMW on both sides of the roof molding, which were not addressed in sale prep. I have taken car for the ride and immediately noticed that it is pulling to the side with steering not centered and is out of alignment. When I called local BMW dealer -they quote me $259 plus tax for alignment( considered wear and tear) and to remove peeling roof decals it would be additional cost around $200 plus per side. In order to make car drivable I finally took it to local shop and paid $120 for alignment with copies of documentation that it was not aligned presented to me. Furthermore to just remove peeling decals without replacement I have to pay local tint shop $225 ( 3 hours of work). I have all shop estimates, invoices and prices together with computerized data and photos to show as a prove while car still has only 11,462 miles, so did not even got driven 50 miles yet.All in all it is $345 extra expense presented to me unexpectedly( that is not counting my time spent), because Woodland BMW CPO process did not address those issues. In whole honesty if I was picking car in person and not remotely - I would not buy it and take it off the lot if those items were not fixed prior. CPO should re-certify car to nearly pristine condition, but Woidlands BMW simply did not do it, making me wonder what else was not done and overlooked. Now they were expecting customer satisfaction and me leaving feedback for service experience. Well it is not good. I have tried to contact them to only experience rude and obnoxious behavior from their used car sales manager and be ignored by salesperson Nariah Brown. Deal was extremely slow and I was forced to feel like a nuance and a shamed for asking to reimburse me for what should have been done initially. I am in process of exploring legal avenues directly with BMW and burrs if a better business now. So now you have a true story, hence make a vise choice and avoid this place, unless you are looking for similar experience…. More
by Aleks
Employees Worked With
Nariah Brown
March 03, 2024
I just had an oil change! The service lady called Q was extremely courteous explained everything to me.. I had a notice the day before I had a message come up saying my key wa The service lady called Q was extremely courteous explained everything to me.. I had a notice the day before I had a message come up saying my key was missing battery or something like that so I mentioned it to Ms. Q and she said my battery in fabe was probably low and without another word replaced it. No charge they sent a video home with me on my phone showing them under my car examine it and explaining nothing was wrong but I might want to have brake shoes checked in the next year, they are thorough and very nice! More
by lynda_davenport
Employees Worked With
Ms Q
