BMW of The Woodlands

Honza is outstanding. Quickly diagnosed problem and fixed it. Service at BMW Woodlands exceeds my expectations Quickly diagnosed problem and fixed it. Service at BMW Woodlands exceeds my expectations More

We always come to this dealership due to how Bob treats us. His customer service and attention to detail is why we keep coming back. us. His customer service and attention to detail is why we keep coming back. More

Excellent Service. . Hanza and Jason. 7 BMW's purchased and Hanza , service advisor, is the best and the reason I travel one and a half hours to have my car serviced. He . Hanza and Jason. 7 BMW's purchased and Hanza , service advisor, is the best and the reason I travel one and a half hours to have my car serviced. He is excellent in customer service and explains everything from start to finish.. I cannot recommend this dealership higher and strongly encourage a very large raise for Hanza.. Jason does a great job if Hanza is not present More

It was a pleasant place. Clean and easy to find. Strangely several people with the dealership walked past us without acknowledgment. That was a little disappointing. The peop Clean and easy to find. Strangely several people with the dealership walked past us without acknowledgment. That was a little disappointing. The people we worked directly with were very nice. More

Dave Quintanilla was our salesman and he was terrific. He explained everything very thoroughly and worked hard to get the price down to meet our needs. He also followed up after the sale to find out if we He explained everything very thoroughly and worked hard to get the price down to meet our needs. He also followed up after the sale to find out if we had any questions More

The employees of the dealership were pleasant & hospitable... The trade in negotiations were inherently adversarial but overall civil... Easy access to dealership... hospitable... The trade in negotiations were inherently adversarial but overall civil... Easy access to dealership... More

Team Honza - Service team and overall experience is excellent! Always a pleasure to service our cars here. excellent! Always a pleasure to service our cars here. More

The buying process with Jake in sales was very good but follow up on issues was poor. The "Genius" program is terrible. After 2 genius no shows at appointments the 3rd try was not impressive. The "Genius" follow up on issues was poor. The "Genius" program is terrible. After 2 genius no shows at appointments the 3rd try was not impressive. The "Genius" wasn't one and could not answer all of our questions (nor did she volunteer to research & get back with answers). The service writer, Doug, was excellent. He scheduled our service promptly and addressed issues thoroughly. The problem is when you drop off your car for a scheduled service appointment, you are told it could take 3 days to look at the problem. Sales confirmed this and offered a loaner car but never followed thru. However, the service writer bird dogged our work and got the car back to us that day. Thank you Doug. More

Great customer service in the Woodlands location. Douglas was our service advisor and he was great to work with. He was very patient and understanding of our situation. We needed quick service. They Douglas was our service advisor and he was great to work with. He was very patient and understanding of our situation. We needed quick service. They went above and beyond for us. My daughter also had a great time in the showroom. Thanks guys! More

The service and sales team are always very friendly and ready to serve, they always meet my expectations ready to serve, they always meet my expectations More