BMW of The Woodlands

Excellent experience with Dylan. Thanks to the amazing bmw team. Their customer service was top notch and I’m completely satisfied Thanks to the amazing bmw team. Their customer service was top notch and I’m completely satisfied More

Made my purchase of CPO car remotely. They were very slow to complete the deal and it took almost entire 3 days. Communications were “spotty” on many occasions requiring hours for what sh They were very slow to complete the deal and it took almost entire 3 days. Communications were “spotty” on many occasions requiring hours for what should take minutes. I had to put great effort on my side as nobody seemed to be interested and eager to “walk me though the deal”. Though shipping with my career went goid as dealer participated in loading the car. Car came to me on a truck and it does not look that they did any CPO preparation what so ever other than putting new tires on it. Car had a factory installed decal peeling and striping on both sides of the roof that was not replaced or removed. Also car was badly out of alignment requiring a trip to the repair shop. If I was picking the car not remotely but in person - I would never take car delivery and complete the deal and take delivery unless they completed those items. Now I faced additional $400 expense to deal with items they had to address during CPO process. Hence my rating is low - very unreliable dealer which need to improve to be reputable. More

Dylan was a very talented and knowledgeable sales man keep in around thank you Bye keep in around thank you Bye More

Our representative David Quintanilla was great! I am looking forward to working with the “BMW Genius” to learn more about the amazing technology! Thanks David! I am looking forward to working with the “BMW Genius” to learn more about the amazing technology! Thanks David! More

BMW of The Woodlands took excellent care of me and my vehicle as they always do! vehicle as they always do! More

Dealer provided excellent service and quality workmanship for key maintenance work. Our Service Rep Robert Jenkins was first class. Best rep we’ve had in many years! for key maintenance work. Our Service Rep Robert Jenkins was first class. Best rep we’ve had in many years! More

Sales Advisor was fantastic. After the sale, I can’t get a response from Service except Receptionist who says they’re very busy and appointments are a week away. After the sale, I can’t get a response from Service except Receptionist who says they’re very busy and appointments are a week away. More

The service department is great to work with Jason is a car guy and knows exactly what he is talking about. Guy is knowledgeable on the SIB/TSBs and knows pretty much all of the BMW car models inside and car guy and knows exactly what he is talking about. Guy is knowledgeable on the SIB/TSBs and knows pretty much all of the BMW car models inside and out. The guys that bring in the cars like the M4 CSL and such all seem to like him as well. Would definitely recommend this dealership for service. More

They did a great job on getting my car done in a timely matter big shout out to Robert for helping me with my car back matter big shout out to Robert for helping me with my car back More

Very good and persistent in making a sale. I asked for a different finance bank and request was ignored I asked for a different finance bank and request was ignored More