BMW of The Woodlands

I came in for a simple oil change and the technician said I needed to change the oil pan screw as it might leak in the future. Yet I had no leak, but I agreed to have it retooled and changed for $300. After I needed to change the oil pan screw as it might leak in the future. Yet I had no leak, but I agreed to have it retooled and changed for $300. After picking up the car, I went to use it the following day only to find a huge oil leak on my garage floor. I called BMW and the tech tried to say it could not be a leak do I sent him detailed pictures. I asked him to send. Tow truck as I could not drive the car. He sent the truck and BMw had told the driver that I was responsible to pay for the tow!! I refused and even the driver saw the large oil leak and he even took pictures to show BMW. Do, I do not have any good words to say about the service I received and am still waiting after 2 days to receive my Repaired car. I doubt very seriously I will entrust you with my car in the future. Bill and Claudia Faltesek More

The service experience was excellent. Thanks Zackary for well done work. I will definitely recommend this place Thanks Zackary for well done work. I will definitely recommend this place More

Always a good service and excellent attention, the time spent is reasonable and the waiting area is comfortable. spent is reasonable and the waiting area is comfortable. More

Great service! They really heard my need of getting a bigger suv and needing to trade in my current BMW because of my divorce and they worked magic to help me out. They really heard my need of getting a bigger suv and needing to trade in my current BMW because of my divorce and they worked magic to help me out. Forever grateful for this dealership and team! More

Service is fantastic. They make you feel like a valued customer. Everything I was promised at purchase of my BMW is delivered. Darnell is great to work with. He is quick a They make you feel like a valued customer. Everything I was promised at purchase of my BMW is delivered. Darnell is great to work with. He is quick and makes sure both me and my car are taken care of. More

Darnell went above and beyond my expectations. Excellent CRM! Thank you, Darnell. 10/10 score! Excellent CRM! Thank you, Darnell. 10/10 score! More

Taken right away , found problem, nail in tire. Darnell took care of everything, replaced new tire. Took just over an hour and I was on my way. Darnell took care of everything, replaced new tire. Took just over an hour and I was on my way. More

Got my windshield replaced through insurance. Bob worked with insurance to make sure it was paid directly to BMW and handled a ride home and pick up while repair was done. I appreciate how easy Bob worked with insurance to make sure it was paid directly to BMW and handled a ride home and pick up while repair was done. I appreciate how easy it was! More

All ingredients are present. Need to communicate better. Drop reliance on online and text comm., or vastly improve for better customer experience, and, likely, better crew experi Need to communicate better. Drop reliance on online and text comm., or vastly improve for better customer experience, and, likely, better crew experience. More

Gabriel was very attentive to my problem with my X1. Told me how much it would be. Excellent customer service. Very fast and efficient. I have been a customer for 5 years.. Told me how much it would be. Excellent customer service. Very fast and efficient. I have been a customer for 5 years.. More