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BMW of The Woodlands
The Woodlands, TX
1,057 Reviews
BMW of The Woodlands is the premier destination for all things BMW in the Greater Houston area, and is one of the largest BMW dealerships in Southeast Texas. Located in The Woodlands at the intersection of I-45 and Hope Rd, our showroom serves residents from Houston, Spring, and the entire Harris County area. From the latest new BMW cars and SUVs, to our extensive pre-owned BMW inventory, BMW of The Woodlands has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,057 reviews
June 05, 2024
My service advisor kept me apprised of the work progress and my service technician emailed me a movie showing what he did. The technician then came out to tell me in person how things went! and my service technician emailed me a movie showing what he did. The technician then came out to tell me in person how things went! More
by ronliotta
Employees Worked With
Honza and Alex
June 05, 2024
Everything was straight forward. They don't seem to want to negotiate. As allways, the finance rate was much higher than it should be for someone with an 800+ credit rating. Also, so They don't seem to want to negotiate. As allways, the finance rate was much higher than it should be for someone with an 800+ credit rating. Also, some pushing finance sale moments to get into an extended warranty. Otherwise, nice clean building and was out of there quickly. More
by ciorci
Employees Worked With
Nolan (Sales), Josh (Finance)
June 04, 2024
My husband and I recently got our first BMW at this dealership. The service was wonderful and I cannot say enough good things about our sales rep Reshail and the rest of the team. Reshail was very frie dealership. The service was wonderful and I cannot say enough good things about our sales rep Reshail and the rest of the team. Reshail was very friendly, amicable and efficient since day one. Patient with us in our decision making process. Answered all our questions and made sure everything was taken care of!!! The general manager was incredible as well when working out the deal. More
by Alexandra
Employees Worked With
Reshail, Nolan, Theodor
June 04, 2024
Darnell in the service department was efficient, communicative and friendly. He made the service experience a good experience. When I left I felt taken care of. I’ll request to work with him in the communicative and friendly. He made the service experience a good experience. When I left I felt taken care of. I’ll request to work with him in the future. More
by frenzel
Employees Worked With
Darnell
June 02, 2024
From top management to sales representatives, every person we dealt with was professional, courteous, and thorough. We didn’t feel pressured, but it was abundantly clear that the entire team valued our person we dealt with was professional, courteous, and thorough. We didn’t feel pressured, but it was abundantly clear that the entire team valued our time and our business. More
by SRR
Employees Worked With
Steve Lutz, Brian McDonald
May 30, 2024
Highly recommend this dealership. The service director, Joe, was so helpful. I got a flat half-way into my 5 hour trip. I was stranded with my dog and child. Joe worked to get me back The service director, Joe, was so helpful. I got a flat half-way into my 5 hour trip. I was stranded with my dog and child. Joe worked to get me back on the road in a timely manner even though the dealership had been hit by a bad storm and lost power. Joe communicated with me from his personal phone and got me back on the road as soon as he could. It was very stressful and I appreciate the communication and understanding. More
by nina.c
Employees Worked With
Joe - service director
May 30, 2024
I purchased a 2024 M3 Competition xDrive from this dealership in early September 2023. The entire purchase process was a nightmare. I special ordered this car in June and I had to babysit the salesp dealership in early September 2023. The entire purchase process was a nightmare. I special ordered this car in June and I had to babysit the salesperson through the entire process. He submitted the options wrong the first time, but luckily I caught it in time before it was produced. I chose to use the Performance Center Delivery where you accept your vehicle at the BMW Performance Center in Spartanburg, SC. The dealership waited until the last minute to conduct paperwork, so I had to meet a notary at a hotel in Chicago as I was out of town on business. Additionally, I had to wait over an hour at the Performance Center because the dealership didn’t mail the temporary plates as required and they would not let me take the car without them. My BMW guide at the Performance Center said it was the most difficult dealership he’s ever had to work with. But that’s only the beginning. When purchasing the car, I was charged $5,575.42 for tax and registration. When registering the car in October, the amount due was only $3,601.45. Therefore, the dealership overcharged me for sales tax by $1,973.97 and I was owed a refund. The DMV said they would mail the refund check to the title company who would reimburse the dealership. I let the salesperson know on 10/26/2023. I did not hear anything back. I followed up on 01/18/2024 to which I was told they would look into it. I followed up again on 02/12/2023 with no response. I followed up again on 02/14/2024 and was told they didn't overcharge me. I followed up again on 02/15/2024 and was told it would be resolved. I followed up again on 02/20/2024 and was told it should have been credited to my BMW account. It was not. I followed up again on 04/08/2024 and they asked for more information on where the refund check was sent to. I followed up again on 04/29/2024 and received no response. I called the dealership on 04/30/2024 and asked for the general manager who put me in touch with the finance manager. The finance manager did not respond. I finally got back in touch with the finance manager on 05/08/2024 and he asked me to send receipts. I sent the receipts on 05/08/2024. I did not hear anything back and followed up again on 05/24/2024. I was told the check was being mailed out that day and I did receive a check. However, the check was for the wrong amount ($1,543.78). I informed the finance manager on 05/28/2024 who told me that amount was correct, despite having very clear receipts that say otherwise. I wouldn’t recommend this dealership to my worst enemy. More
by blakeburkett
Employees Worked With
Tyler Trantham, Malik Otuemhobe
