BMW of The Woodlands

The service department does a terrific job. Honza, my Service Advisor, is excellent. He has many years of BMW experience. Honza, my Service Advisor, is excellent. He has many years of BMW experience. More

Gabriel helped me with my first scheduled maintenance on my leased 330i. They sent me video of underneath my car while it was lifted showing what was being looked at and with results and recommendations. Ov my leased 330i. They sent me video of underneath my car while it was lifted showing what was being looked at and with results and recommendations. Overall positive experience. More

Brandon Service advisor racist also his manager racist very disrespectful no very Very Bad hygiene. very disrespectful no very Very Bad hygiene. More

I purchased a vehicle from BMW of The Woodlands 8 weeks ago. They have failed to pay off my trade-in, creating past due fees, past due balances and negative credit reporting. It is extremely difficult to ago. They have failed to pay off my trade-in, creating past due fees, past due balances and negative credit reporting. It is extremely difficult to get a response from this dealership. More

The service was outstanding! They pay attention to detail and personal service! I will Be back! They pay attention to detail and personal service! I will Be back! More

BMW of the Woodlands always takes great care of our vehicles - we bring them here for everything; tires, wheels, scheduled service, state inspections, etc. When a rat ate two wiring harnesses right be vehicles - we bring them here for everything; tires, wheels, scheduled service, state inspections, etc. When a rat ate two wiring harnesses right before a family vacation, Honza Hajicek (service manager) got us fixed the same day! More

Service was prompt and courteous. Darnell did a great job of keeping me informed along the way. Darnell did a great job of keeping me informed along the way. More

Brandon is a star and walked me through the whole warranty process and was updating me on a daily basis. A BIG THANK YOU! warranty process and was updating me on a daily basis. A BIG THANK YOU! More

BMW of the woodlands is always welcoming and helpful. My experience in the service department was very good thanks to Quiowa "Q" Chambers and her assistance in making everything happen! She is the BEST My experience in the service department was very good thanks to Quiowa "Q" Chambers and her assistance in making everything happen! She is the BEST and gives the absolute best customer service, as well! I have no hesitation about going there for service. More

Things went awry with our loan deal, done by the dealership. We never got the finance papers until today ( 5 days after purchase) and we requested the docs several times!! We specifically said we wo dealership. We never got the finance papers until today ( 5 days after purchase) and we requested the docs several times!! We specifically said we would NOT join a CU for a deal, and yet today we were told to call Lender to become a credit union member!! We won’t be doing that. Also, we purchased this vehicle with a cracked windshield because we were told it would be ordered and replaced ASAP, but still waiting on that too. The only reason we gave you 2 stars is the vehicle was cleaned for us and tank was full. More