BMW of The Woodlands

The BMW dealership at Woodlands is truly an exceptional dealership. They really know the true meaning of customer satisfaction. I had a wonderful experience with my purchase of 2013 3-series sedan. From te dealership. They really know the true meaning of customer satisfaction. I had a wonderful experience with my purchase of 2013 3-series sedan. From test drive to signing the final paperwork everything went smoothly. During the entire process all my concerns and issues were addressed sincerely and to the best of my satisfaction. I would like to recognize Scott U. (GM), Vicky M., Mark H., and Mike A. (Sales) who went above and beyond in making sure that I am happy and satisfied at every stage in the entire buying process. I have been to a few dealerships for my BMW purchase and BMW at Woodlands is by far the best dealership in customer satisfaction. Victoria Smario had done an exemplary job in leading the sales process. She is very courteous and knowledgable on the vehicle I was purchasing. During delivery she kindly programmed and explained many features in the vehicle that would otherwise take me some time to understand and do it myself. Not only that, she called me a few times after the purchase to make sure everything is fine and I am happy with the vehicle. I have not seen too many sales people with such characteristics. Usually after the purchase they don't entertain the customer. BMW at Woodlands dealership is state of the art facility with all the amenities to make you feel comfortable. More

The salesman at BMW The Woodlands was outstanding. He was so easy to work with, and I never felt over pressured. I've had plenty of car purchasing experiences, and this was my best so far. was so easy to work with, and I never felt over pressured. I've had plenty of car purchasing experiences, and this was my best so far. More

This was my first BMW and the experience was great. The salesman Jim Lemoine was very friendly and honest. His southern hospitality was excellent. Through casual conversations we learned we both were golf salesman Jim Lemoine was very friendly and honest. His southern hospitality was excellent. Through casual conversations we learned we both were golfers. I love I can drive my BMW on a golf course. He presented me with my first Pro V golf xxxxx with the BMW logo. Thanks Jim. My next vehicle will be purchase at BMW of the Woodlands. More

Make sure to check everything the sales person says. It may not all be true. To sell the car they will embellish the truth. Good luck! may not all be true. To sell the car they will embellish the truth. Good luck! More

Total nightmare, lied to me, took forever for simple paper work... went North and dealer was far more efficient @ 1960 / hwy 45, will never go back to the woodlands BMW / mini because huge problems!!! paper work... went North and dealer was far more efficient @ 1960 / hwy 45, will never go back to the woodlands BMW / mini because huge problems!!! More

This dealership is one of the Best around. If you are looking to purchase a new or used vehicle I definetly recommend you travel to this dealership. Go stop by and meet Mike the Manager he is very pleasa looking to purchase a new or used vehicle I definetly recommend you travel to this dealership. Go stop by and meet Mike the Manager he is very pleasant and great to work with. The service department is also outstanding your in and out and have a warm friendly face greeting you. Will only refer this dealership & I have never done a review on any other dealership cause I do not have a nice compliment to give. More

Unorganized, slow service. Very frustrating experience. Waited over 2 hours for oil change and service writer left without telling me or anyone else. Had to seek help to get car done and paid for. Never co Waited over 2 hours for oil change and service writer left without telling me or anyone else. Had to seek help to get car done and paid for. Never coming back, made me late for next appt even though I was assured it would be done in hour and half at most. More

The service, salesman(Steve Cook), finance manager(Ronald Brannon)and leadership was despicable! We bought a used SUV and have been mistreated from the moment we agreed to the price on 6/13/2012. We have had Brannon)and leadership was despicable! We bought a used SUV and have been mistreated from the moment we agreed to the price on 6/13/2012. We have had to return three times due to them writing the contract incorrectly and changing our finance rate.It is now 6/29/12 and my trade in is still not paid off and the manager, Ronald Brannon, and no one will answer the phone we are sent to voice mail and given the run around. They have been rude bullies that blamed me the customer for their incompetence. I hope you avoid any dealings with this dealership. More

Having purchased several vehicles through the years, I have to admit that this car buying experience has been the best. I will definitely recommend BMW The Woodlands to all my family and friends and sugg have to admit that this car buying experience has been the best. I will definitely recommend BMW The Woodlands to all my family and friends and suggest that they work with Nick Beard. He was not pushy and seemed genuinely concerned that I make the best decision. I in no way felt like I was pressured or coerced into buying something or upgrades that I did not want. Thank you for having such personable sales people and making my purchase a pleasant one... More

Outstanding customer service. Steven Malone kept me up to date on the status of my vehicle every step of the way. Great service! I would highly recommend BMW of the Woodlands to my friends / family membe to date on the status of my vehicle every step of the way. Great service! I would highly recommend BMW of the Woodlands to my friends / family members. More