BMW of The Woodlands

Best in business experience From the moment I sent an inquiry until I purchased my car from bmw of the woodlands the service I received was the best that anyone could ever ask fo From the moment I sent an inquiry until I purchased my car from bmw of the woodlands the service I received was the best that anyone could ever ask for. Steps were easily presented and the consultation was genuine and personalized. Specifically the agent I worked with, John Alexander, is the best in the business. He has extensive knowledge and experience in dealing with people, knowing how to treat people and answers every question you could think to ask. I highly recommend anyone interested in a new car to pay bmw of the woodlands a visit. You will be delightfully surprised at the level of professionalism you'll enjoy. More

BMW Service The worst Service Experience I had with any dealership in 35 Years. Do not return calls and not trustworthy in any shape or form. Absolutely not recom The worst Service Experience I had with any dealership in 35 Years. Do not return calls and not trustworthy in any shape or form. Absolutely not recommended More

I've owned a Mini for a couple of years that I purchased from Mini of the Woodlands. Up until a couple of weeks ago we've been satisfied with the dealership, but that did change a couple of weeks purchased from Mini of the Woodlands. Up until a couple of weeks ago we've been satisfied with the dealership, but that did change a couple of weeks ago. On a recent visit for Mini service, I decided to just see what kind of a trade I could get on a new BMW. We weren't able to get a satisfactory trade-in value for the Mini, they have such a poor trade value, so we left with the Mini. I received a notice from my identity protection service that a new credit inquiry had been added to my credit report. When I viewed it and discovered BMW of the Woodlands had pulled an inquiry on me I was very upset. Inquiries affect a credit score and being profiled by the dealership has really changed my opinion of BMW. I'll be "dumping" the Cooper I currently own regardless of the hit I take. If you shop at BMW of the Woodlands, beware. They will pull your credit report without permission and profile you. More

Great service! Jim was knowledgable, not pushy and great to work with! We look forward to buying a second BMW and will definitely go back to Jim. to work with! We look forward to buying a second BMW and will definitely go back to Jim. More

Went to this dealership just to check out the X5. I didn't think I was going to buy a car from them though. However, Dennis met me outside and we drove the X5. He also suggested to try the X3 and the didn't think I was going to buy a car from them though. However, Dennis met me outside and we drove the X5. He also suggested to try the X3 and the X1. I was immedately impressed with the X1 and how it fit my needs so much better than the X5. I was sold. However, the dealership did not have the X1 in the options I needed. I continued to look and had offers from other dealerships and was ready to commit on one, but then Dennis called me back and said they had what I was looking for. They did, and the price was excellent and I bought the car unseen because of how excellent Dennis had been since our first meeting. From that moment on to when I purchased the vehicle to when I picked it up has been a great experience. The experience is only topped by the driving experience of the X1 itself. I love the car. I am already looking forward to when I will go back and get my next BMW from Dennis. Thanks for all your hard work and honestly. It has been the best car buying experience ever. More

Fulfilled all promises. Fair pricing. Delievered nice car. I dealt with Ron Evans and would recommend asking for him if you visit the dealership or phone in. car. I dealt with Ron Evans and would recommend asking for him if you visit the dealership or phone in. More

Third bmw we've bought from Ron. He always helps us any way he can. I highly recommend bmw of the woodlands especially after dealing with the other dealers in the area, total nightmare. any way he can. I highly recommend bmw of the woodlands especially after dealing with the other dealers in the area, total nightmare. More

Mr. Lux was very polite and motivated. Very clear and professional, his explanation allow us to make a quick and right decision in acquiring a X1 SUV. The process was smooth in regards the paper work. V professional, his explanation allow us to make a quick and right decision in acquiring a X1 SUV. The process was smooth in regards the paper work. Very happy with my new car. More

I stopped by at this dealership almost at closing time to buy a Ceritfied Pre-Owned. Mr. Lee Avera was assigned to me as the sales Associate. Mr. Lee was rude enough to let us leave in 10 mins saying he cal buy a Ceritfied Pre-Owned. Mr. Lee Avera was assigned to me as the sales Associate. Mr. Lee was rude enough to let us leave in 10 mins saying he call us back. Next week, he calls me and gives me couple of Lease Offers which i wasnt interested in. Browsing autonation.com (By the way, this dealership is owned by Autonation), i found multiple listings on 2013 BMW 328i. Upon asking him, he confirms the car is available with all the features mentioned in the ad. We buy the car (which turns out to be the loaner car) next week. Just before even leaving the dealership, we found multiple issues 1) The A/C blower makes a terrible noise 2) No USB (quite opposite to what was in the advertisement) Upon asking Mr. Lee about those issues, he says A/C can be fixed since it is under warranty. For the USB however, he says "There is a Car Toys next door who can install it for you for an additional charge" (Seriously???!!!, im at a BMW dealership, paid over 40 grand for a car and he suggests me to go at Car toys????. He should be ashamed of himself) I ignored these things and left the dealership after spending 6 hours to get the paperwork completed. Upon driving the car and reaching home and going through the features, we find that Bluetooth hasnt been installed. (Which again was supposed to be part of the deal we made as per the advertisement.) Calling Mr. Lee he asks me to return the car and hung up on me asking me to look for a car elsewhere. Is this the kind of professionalism you expect from a dealership? Managers refused to even come to talk to me about this and instead took away the keys and refunded the money. Beware buyers, they will do anything to sell you a car. The service after the sale is the worst. Do yourself a favor and buy a car at Car Max who would at least be honest with you. Not only will I not EVER purchase a vehicle from your dealership, I will be sure to tell others how I was treated and I will be sure to share the ridiculous statements made to me by someone who was not qualified to sell cheese burgers much less a premium car. Pathetic, Unprofessional, dishonest More

My husband and I have bought 5 cars from Dennis warren ! Each and every time he has provided excellent customer service and this time Was no different ! We ordered a car and it was delivered beforninexpec Each and every time he has provided excellent customer service and this time Was no different ! We ordered a car and it was delivered beforninexpected it . Dennis took great care of me and made sure the process went quickly and smoothly . I will be back in 3 years to deal wothndennis warren! More