BMW of The Woodlands

Your mechanic Jonathan Travis is the absolute best!!!!! He is the reason I purchased my M430I from you. And your service advisors were very helpful as well best!!!!! He is the reason I purchased my M430I from you. And your service advisors were very helpful as well More

very good attention from Sales Advisor Mr. Jay Ali, he understood immediately what I was looking for and work patiently until we finally got the car we needed! the whole process including finance and get understood immediately what I was looking for and work patiently until we finally got the car we needed! the whole process including finance and getting the car ready for delivery did not took more than two hours! very happy about it. More

I recently purchased a used vehicle from this dealership. The car was advertised with a working DVD/CD system. I purchased the vehicle and had to wait 3 hours to do financing (it was pretty slow in there t The car was advertised with a working DVD/CD system. I purchased the vehicle and had to wait 3 hours to do financing (it was pretty slow in there that day and made me late for picking up my kids from school. I got the vehicle home tested the DVD player and it doesn't work. I contacted my salesman immediately and he told me to bring it in the next day, which I did but that was a total waste of time as they never even looked at it and told me to schedule another time to bring it in. Mind you I live 45 mins away and have children to care for as well. So I rescheduled for a few days later when I had someone who could watch my children only to get a text saying they had to postpone me yet again. So I go in for the 3rd scheduled time (11 days later) and they finally looked at it only to tell me they would have to run it by the warranty department which I knew would not cover it. This is not a warranty issue this is a false advertisement by dealership and they should make it right, and not charge me $2500 to fix their mistake. I would have returned the car to them if I would have known they were not going to make it right, but since they kept pushing me back to have it looked at I was past my 5 days. I have asked 3 times for the GM contact information and no one that I talked with would give it to me. I am very upset and would not recommend anyone to use them as a dealership More

I am not one to leave bad reviews but I have had enough I am not one to leave bad reviews but I have had enough with this dealership. _ We buy a used X5 from them and purchase a 12k extended warranty. Be I am not one to leave bad reviews but I have had enough with this dealership. _ We buy a used X5 from them and purchase a 12k extended warranty. Because we are told this is how we can lower our interest to 2% (illegal) _ 1 week later the car already has issues with the tail gate and the brakes squeak extremely loud every time it’s used _ My wife takes the bmw in, there is nothing they can do they say the squeaking is “normal” We decide ok let’s make it work. _after a few months my wife comes to me and says she’s just tired of the squeaking that it’s honestly embarrassing because it’s so loud. We decide we sell the car _we read over our CONTRACT that clearly states we can cancel our warranty at any point in time it is just prorated by time an mileage added. We have put less than 3k miles on it and had it less than a year. We decide to move forward with canceling the warranties in order to sell the car. IT HAS BEEN 6 WEEKS AND WE HAVE GOTTEN NOTHING BUT IGNORED. 6 weeks and all we want is our CONTRACT to be full filled because they sold us this car that sounds horrible and we want to sell it without coming out of pocket 12k This dealership is deceptive they convince you to buy the warranties in order to get a better interest they hand you a contract stating you can cancel it but they day you try to cancel they completely ignore your calls, voicemails and emails. I was so patient with them but I’ve had enough. DO NOT PURCHASE FROM THEM! GO SOMEPLACE ELSE ITS NOT WORTH THE HEADACHE. More

Purchased a used vehicle at this dealership. Communication began with Sean and was clear and efficient. We set up a time according to my schedule. Once at the dealership, the car was ready and Communication began with Sean and was clear and efficient. We set up a time according to my schedule. Once at the dealership, the car was ready and we got right to it. I was not rushed nor did I feel uncomfortable at any time. During the buying process I got to know Sean's Manager, Frank, who was kind and thoughtful. Never, did I ever get the pushy feeling of other sales managers. The finance office was no different. Ronald was incredibly professional and straight forward. He knew what I had requested and was able to accomodate me on many fronts. He made the purchase process easy and smooth. I will start my next car buying process at this dealer. I would buy another vehicle from this dealership again. More