BMW of The Woodlands

Total nightmare, lied to me, took forever for simple paper work... went North and dealer was far more efficient @ 1960 / hwy 45, will never go back to the woodlands BMW / mini because huge problems!!! paper work... went North and dealer was far more efficient @ 1960 / hwy 45, will never go back to the woodlands BMW / mini because huge problems!!! More

This dealership is one of the Best around. If you are looking to purchase a new or used vehicle I definetly recommend you travel to this dealership. Go stop by and meet Mike the Manager he is very pleasa looking to purchase a new or used vehicle I definetly recommend you travel to this dealership. Go stop by and meet Mike the Manager he is very pleasant and great to work with. The service department is also outstanding your in and out and have a warm friendly face greeting you. Will only refer this dealership & I have never done a review on any other dealership cause I do not have a nice compliment to give. More

Unorganized, slow service. Very frustrating experience. Waited over 2 hours for oil change and service writer left without telling me or anyone else. Had to seek help to get car done and paid for. Never co Waited over 2 hours for oil change and service writer left without telling me or anyone else. Had to seek help to get car done and paid for. Never coming back, made me late for next appt even though I was assured it would be done in hour and half at most. More

The service, salesman(Steve Cook), finance manager(Ronald Brannon)and leadership was despicable! We bought a used SUV and have been mistreated from the moment we agreed to the price on 6/13/2012. We have had Brannon)and leadership was despicable! We bought a used SUV and have been mistreated from the moment we agreed to the price on 6/13/2012. We have had to return three times due to them writing the contract incorrectly and changing our finance rate.It is now 6/29/12 and my trade in is still not paid off and the manager, Ronald Brannon, and no one will answer the phone we are sent to voice mail and given the run around. They have been rude bullies that blamed me the customer for their incompetence. I hope you avoid any dealings with this dealership. More

Having purchased several vehicles through the years, I have to admit that this car buying experience has been the best. I will definitely recommend BMW The Woodlands to all my family and friends and sugg have to admit that this car buying experience has been the best. I will definitely recommend BMW The Woodlands to all my family and friends and suggest that they work with Nick Beard. He was not pushy and seemed genuinely concerned that I make the best decision. I in no way felt like I was pressured or coerced into buying something or upgrades that I did not want. Thank you for having such personable sales people and making my purchase a pleasant one... More

Outstanding customer service. Steven Malone kept me up to date on the status of my vehicle every step of the way. Great service! I would highly recommend BMW of the Woodlands to my friends / family membe to date on the status of my vehicle every step of the way. Great service! I would highly recommend BMW of the Woodlands to my friends / family members. More

Ashley B in the loaner car department, her customer service is not that of a people person, her personality is awful. It makes the overall experience terrible. I will never visit that dealership again service is not that of a people person, her personality is awful. It makes the overall experience terrible. I will never visit that dealership again and I will discourage everyone that I meet from doing business with BMW The Woodlands. More

Very helpful when purchasing the vehicle. Hope that the service I had at the time of purchase will continue throught the entire life of the car. service I had at the time of purchase will continue throught the entire life of the car. More

I had such a pleasant experience dealing with this dealership especially Neil. He was great with details of my car and didnt xx me around. I would recommend him to anyone looking to buy a great car fo dealership especially Neil. He was great with details of my car and didnt xx me around. I would recommend him to anyone looking to buy a great car for a great price. I wasnt sitting around hours trying to wheel and deal. Best overall experience I have had at a car dealership hands down! More

Dealt with Neil Maddox. Challenge was he advised me of features on the car that weren't there when I drove 2.5 hours to look at the car. features on the car that weren't there when I drove 2.5 hours to look at the car. More