BMW of The Woodlands

Worst experience at a dealership. My car was given to me with service lights on and then told that service was closed for the day. So nothing could be done. The next day would be Sund My car was given to me with service lights on and then told that service was closed for the day. So nothing could be done. The next day would be Sunday and they were closed and Monday was the last day to return the car if I didn’t like it since I was only given 2 real days with the car to determine if I would like to return the car. I was scheduled to pick the car up on Saturday afternoon and it seemed like staff was scrambling to figure out what to do nothing was ready and while I was waiting the dealership allowed solicitors to attempt to continue to sell me something nothing car related.. I understand times are tough, patience and empathy is needed. The fact that I had just given the dealership a well amount of money I felt uncomfortable being asked for more money at such a alleged prestigious place of business. After I denied the warranty the salesman had an instant mood change. The amount of pressure that I felt and for the amount of money spent was unfortunate. More

I felt I was treated fairly and was given a reasonable deal for my purchase. deal for my purchase. More

The work done was a 5, but the customer service was sub par. I dropped my car off in the morning & was told it’d be ready by end of day. I was left with no transportation & no call back or texts response t par. I dropped my car off in the morning & was told it’d be ready by end of day. I was left with no transportation & no call back or texts response that day. I had to Uber next morning to figure out what the status of my vehicle was. More

I’d been leasing different cars with BMW of the Woodlands for probably more than 10 years, the models have changed, also the features on these, but what remains constant is the great service you are able to for probably more than 10 years, the models have changed, also the features on these, but what remains constant is the great service you are able to get when, either servicing or acquiring a new BMW. More

I would have chose 4. 5 stars if available. I ordered a car and the process was not as smooth as I would have wanted too. I had to apply twice for everything. The car was d 5 stars if available. I ordered a car and the process was not as smooth as I would have wanted too. I had to apply twice for everything. The car was delayed some few weeks. The support I received from the car dealer was great. The car is awesome. More

Very friendly and helpful. It was my first time at the Woodlands BMW. My check in and out was very smooth. I had my 1 yr old grand and they helped me gather her stuff up to It was my first time at the Woodlands BMW. My check in and out was very smooth. I had my 1 yr old grand and they helped me gather her stuff up to head to the mall. Great customer service. More

Have always had good service from my service counceller. Fortunately no major problems with car Fortunately no major problems with car More

Jay helped us with the purchase of a new vehicle and it was good experience. I feel like he worked and did his best for us. was good experience. I feel like he worked and did his best for us. More

It was a very nice facility, and Shameel helped us with all our questions. He was very attentive and detail oriented towards our needs. He was very knowledge about all the latest advancements in cars and i all our questions. He was very attentive and detail oriented towards our needs. He was very knowledge about all the latest advancements in cars and it’s engine and we felt our transaction was handled with utmost professionalism and in very good time More

The people are not friendly, some of them don't even speak. Keep you waiting for hours. speak. Keep you waiting for hours. More