BMW of The Woodlands

Be wary of the service center! I didn't want to have to post this. I approached the service manager with the idea that I would give her an opportunity to make things right. Since t I didn't want to have to post this. I approached the service manager with the idea that I would give her an opportunity to make things right. Since that didn't happen, here goes... Be VERY careful when taking your car in for repairs and service to this service center. There have actually been two incidents. This first was an attempt to push a $200 maintenance service that was not covered on my 6-month-old car. It was a red flag for sure, but I just attributed it to business as usual for dealership service centers. This most recent incident is more egregious. I took my care in for a rear passenger window replacement. The service advisor checked in my car and "warned" me that sometimes an additional part is damaged when a window is broken. Sure enough, at the end of the service review, I was told the part was bad, and they needed to charge 4 hours of labor to replace the part and the window. In the end, the bill was to have been about $1100, plus I had already paid $200+ for the window. It sounded so outrageous that I picked up the car and took it to an auto glass replacement business. It turns out the part (which I had to order and pay for up front even when the dealership was going to do the work) wasn't bad, and it took the company about 1/2 hour to replace the glass...not 4 hours. I realize had they actually replaced the part it would have taken longer, but seriously 3 1/2 hours???? When I confronted the service manager, the "resolution" was that she would look into it and get back to me. It has been more than a week, and I have not heard from her or anyone else at BMW of the Woodlands. I have 15K more miles until my "free service" runs out. Not only will I never purchase another car from these folks, but I will never take my car there again. In the meantime, I requested a new service advisor. More

Don't sell them your car I sold them my BMW for $30,000 but I still don't have the check after 7 days. I was promised a check in 2 days. They have my car and it is listed on I sold them my BMW for $30,000 but I still don't have the check after 7 days. I was promised a check in 2 days. They have my car and it is listed on Autonation.com so they can sell it and get paid for it but I still don't have my money. Go to CarMax and get a check before you walk out of the store. Don't trust these people. More

Like it Dustin Finley took care of the service issues on my car you can depend on him. Good service.Dealership is friendly and good service provided. Dustin Finley took care of the service issues on my car you can depend on him. Good service.Dealership is friendly and good service provided. More

Great Customer Service I bought a certified BMW 750li from Lee Avera and my experience was great from start to finish. Would highly recommend him to anyone. Gets every done I bought a certified BMW 750li from Lee Avera and my experience was great from start to finish. Would highly recommend him to anyone. Gets every done in a timely manner and knows what he's doing. The BMW dealership at Woodlands is truly an exceptional dealership. They really know the true meaning of customer satisfaction. I had a wonderful experience with my purchase of BMW 750 sedan. From test drive to signing the final paperwork everything went smoothly. During the entire process all my concerns and issues were addressed sincerely and to the best of my satisfaction. I would like to recognize Mr. Lee Avera. He went above and beyond excellent customer satisfaction. Not only that, he called me a few times after the purchase to make sure everything is fine and I am happy with the vehicle. I have not seen too many sales people with such characteristics. Usually after the purchase they don't entertain the customer. BMW at Woodlands dealership is state of the art facility with all the amenities to make you feel comfortable. Thanks More

"Phenomenal Surprise for my Daughter, thanks to BMW of TW" My daughter is getting her first car. And her dream car is a red BMW with tan leather. And wouldn't you know a used 2012 came on the lot 5 months befo My daughter is getting her first car. And her dream car is a red BMW with tan leather. And wouldn't you know a used 2012 came on the lot 5 months before her birthday. Knowing she wanted the car Todd made me a deal that made it impossible to not purchase this one with only 25,000 miles and it also came with an extended warranty purchased by the previous owner for up to 100,000 miles!!! So then Lee steps in and makes a priceless moment happen for me. Remember her birthday is not for 5 months. So I will be hiding this car for a while. But one day we stop at the dealership to pickup license plates for her brothers car that I had just recently purchased(yes, I buy all my cars from Lee Avera and Todd at BMW). Lee knew we were coming by so he put a sold sign in the car so that when she would see it she would see that someone had already bought it. So we stop at the dealership and we go inside. She notices her dream car and just dies when she sees that it is a red with tan leather 3 series. But then her heart suddenly sinks. She notices the sold sign in the window. The scenario that Lee set up is just perfect for me! Because in 5 months on the day she gets her license I will be able to pull up that exact car that she thought was sold and make her the happiest girl in the world. And not because she is a spoiled kid. But becasue she works hard in school. She doesn't do drugs. She respects her elders and loves her family. And that is going to be a special day for me. And it wouldn't be possible if Todd and Lee had not gone through the back hoops with finance and then scheming about the car and working the deal with a single mom who just wants to make her daughter's first car not only a safe and reliable car but a memorable experience too. And I know that I can not wait for her birthday to come and to drive back up to Lee Avera and have him place that big silver bow on her car so that she can get it on that day. They know how to deliver service! Thank you for everything Lee and Todd! More

Great experience buying a used Car! I bought a used mustang from Lee Avera and my experience was great from start to finish. Would highly recommend him to anyone. Gets every done in a t I bought a used mustang from Lee Avera and my experience was great from start to finish. Would highly recommend him to anyone. Gets every done in a timely manner and knows what he's doing. Buy from this guy! More

Best in business experience From the moment I sent an inquiry until I purchased my car from bmw of the woodlands the service I received was the best that anyone could ever ask fo From the moment I sent an inquiry until I purchased my car from bmw of the woodlands the service I received was the best that anyone could ever ask for. Steps were easily presented and the consultation was genuine and personalized. Specifically the agent I worked with, John Alexander, is the best in the business. He has extensive knowledge and experience in dealing with people, knowing how to treat people and answers every question you could think to ask. I highly recommend anyone interested in a new car to pay bmw of the woodlands a visit. You will be delightfully surprised at the level of professionalism you'll enjoy. More

BMW Service The worst Service Experience I had with any dealership in 35 Years. Do not return calls and not trustworthy in any shape or form. Absolutely not recom The worst Service Experience I had with any dealership in 35 Years. Do not return calls and not trustworthy in any shape or form. Absolutely not recommended More

I've owned a Mini for a couple of years that I purchased from Mini of the Woodlands. Up until a couple of weeks ago we've been satisfied with the dealership, but that did change a couple of weeks purchased from Mini of the Woodlands. Up until a couple of weeks ago we've been satisfied with the dealership, but that did change a couple of weeks ago. On a recent visit for Mini service, I decided to just see what kind of a trade I could get on a new BMW. We weren't able to get a satisfactory trade-in value for the Mini, they have such a poor trade value, so we left with the Mini. I received a notice from my identity protection service that a new credit inquiry had been added to my credit report. When I viewed it and discovered BMW of the Woodlands had pulled an inquiry on me I was very upset. Inquiries affect a credit score and being profiled by the dealership has really changed my opinion of BMW. I'll be "dumping" the Cooper I currently own regardless of the hit I take. If you shop at BMW of the Woodlands, beware. They will pull your credit report without permission and profile you. More

Great service! Jim was knowledgable, not pushy and great to work with! We look forward to buying a second BMW and will definitely go back to Jim. to work with! We look forward to buying a second BMW and will definitely go back to Jim. More