BMW of The Woodlands

Went in for an oil change on a car with 13,000 miles and told I needed an alignment and tires rotated. My maintenance warranty of course didn't pay for the alignment which was nearly $250. This was a certi told I needed an alignment and tires rotated. My maintenance warranty of course didn't pay for the alignment which was nearly $250. This was a certified pre-owned car I bought with 11,000 miles on it and it already needed an alignment? I also asked to have a "Genius" work with me on learning some of the set-ups etc. He knew his stuff but rushed thru everything and had a rather unpleasant odor. Rather than ask more questions I told him I knew it all now. More

Spent $229 For a wheel alignment and my steering wheel isn't even straight ! Had the service manager ride with us who said he agreed and give him time to talk to the mechanic Supervisor. That was last wee isn't even straight ! Had the service manager ride with us who said he agreed and give him time to talk to the mechanic Supervisor. That was last week. I checked in this week where The service manager said he would get on it. Still haven't heard anything back. We also were over an hour late to our concert waiting on them to realign the last Saturday. You are definitely not treated like a valuable customer here. Its more what you can do for them to make money and not what they can do for you to be a satisfied customer. If they cannot do a simple car alignment I would not trust them to do any other mechanics to my vehicle. If you’re paying a supreme price you want a supreme service. More

Great service every time. Good advice and you may be surprised to learn some prices are lower than bargain shops. They do price matching on some things too. surprised to learn some prices are lower than bargain shops. They do price matching on some things too. More

My wife and I were very impressed with the dealership and the purchase of a 'new' (preowned) car. Everyone we dealt with were helpful and friendly! the purchase of a 'new' (preowned) car. Everyone we dealt with were helpful and friendly! More

My appointment was prompt and the amount of time I was quoted for service was accurate. Friendly and professional. I look forward to future visits. A+ quoted for service was accurate. Friendly and professional. I look forward to future visits. A+ More

Amazing service! The staff was super friendly and I appreciate that they got me in and out quickly as I was in a time crunch. appreciate that they got me in and out quickly as I was in a time crunch. More

increíble costumer services , great prices , Atencion , good atmosphere. Paper work like but slow but good in general . I really highly recommended to mi friends good atmosphere. Paper work like but slow but good in general . I really highly recommended to mi friends More

This was the best car buying experience. Very helpful and knowledgeable people. Very professional. The sales manager Eric was terrific and explained our options to fit our needs. knowledgeable people. Very professional. The sales manager Eric was terrific and explained our options to fit our needs. More

Jeff, my service advisor, and Jonathan, my service technician, did a great job getting me in, resolving my problem, and getting me back on the road. technician, did a great job getting me in, resolving my problem, and getting me back on the road. More