BMW of Southpoint

TOOK CAR IN ON AN EMERGENCY BASIS OUT OF TOWN BREAK DOWN,SHELLY WAS VERY PROFESSIONAL AND COURTEOUS DID WHAT WAS NEEDED AND MORE WOULD HIGHLY RECOMMEND THIS PERSON SAVED ME AND MY KIDS ON VACATION AND DOWN,SHELLY WAS VERY PROFESSIONAL AND COURTEOUS DID WHAT WAS NEEDED AND MORE WOULD HIGHLY RECOMMEND THIS PERSON SAVED ME AND MY KIDS ON VACATION AND HAD GREAT COFFEE TOO ! More

If you ever have any problems, talk to Jeff. He is by far the most customer oriented service person I have ever met in all of my experiences with BMW dealerships (1 in chicago, 2 in NY, 1 in greenwich, c far the most customer oriented service person I have ever met in all of my experiences with BMW dealerships (1 in chicago, 2 in NY, 1 in greenwich, ct, and this one) <br><br>Stuff was done on time, under warranty, and he is extremely friendly. Gotta love the south for its hospitality (and in this case, they actually are timely about it too) =) More

Very poor communication and diagnosing. Had my M3 towed there and called them in advance. No one knew what it was there for. Had to tell three service advisors what happened to the car but info never pa there and called them in advance. No one knew what it was there for. Had to tell three service advisors what happened to the car but info never passed along to tech. I had to diagnose the problem with the tech. I later found out the $1200 repair was not necesary.<br>Brought my 5 series in, informed Shelly what the problem was what work needed to be done. He came back with a $700 estimate to replace unit that only needed relays replaced. Had work done elsewhere and fixed as I described needed done. Service manager promised to reimburse me for work done plus half the $1200. I had to contact them three times to find out what was happening. Finally had to contact corporate to make things happen but they then refused to reimburse me for the $600 because they couldn't research the issue and determine if they were at fault. <br>They refused to admit their diagnosis was wrong even though I presented them with a BMW bulletin for my year/model showing it supported my diagnosis. More

Good about quickly getting an appointment and providing BMW loaners. Repairs take longer than initially promised. On several occassions, the repairs were not done correctly and the car had to go back. BMW loaners. Repairs take longer than initially promised. On several occassions, the repairs were not done correctly and the car had to go back. More