BMW of Southpoint

shelly was very concerned about the service of my auto. shelly would give me call s and call backs how my car was doing and what was being done on my auto. shelly would give me call s and call backs how my car was doing and what was being done on my auto. More

impressed with follow up, interpersonal skills, knowledge and genuine concern to satisfy the customer expensive - but as in most things in life, you get what you pay for! and genuine concern to satisfy the customer expensive - but as in most things in life, you get what you pay for! More

I rated Performance BMW the highest standards because I have had numerous experiences dealing with them. For 21 years I have enjoyed being accommodated in a cordial,informative,responsible,and prompt manne have had numerous experiences dealing with them. For 21 years I have enjoyed being accommodated in a cordial,informative,responsible,and prompt manner as I either made a vehicle purchase or executed a manufacturer's service requirement. In all instances, my transactions were handled expeditiously. More

The BMW service place is amazing. Great experience from the moment you drive in. You're met by very nice people the moment you open your door. Service ticket is written quickly. If you want to wait, get the moment you drive in. You're met by very nice people the moment you open your door. Service ticket is written quickly. If you want to wait, get access the free wireless, get a cappuccino and watch the big screens in a large comfortable chair. If you can't wait they will give you a loaner or a ride where ever you want to go then pick you up later. More

Always get prompt service bookings that fit with my schedule. Rare to have to leave the car overnight, but in those instances have been given a service car to drive which is always fun. Appreciate the schedule. Rare to have to leave the car overnight, but in those instances have been given a service car to drive which is always fun. Appreciate the early & late opening of service department. Consider the extended maintenance plan - it takes the sting out of owning a BMW! More

When i visited the dealership my assigned sales associate, Phil Whitehead, was done on a completely random basis. It was a saturday, so customer traffic was quite intense, and i could have been ass associate, Phil Whitehead, was done on a completely random basis. It was a saturday, so customer traffic was quite intense, and i could have been assigned to any one of a number of associates. Interestingly, there are sale associates at the dealership representing both genders (men and women). I was able to quickly know what types of products (new and used) were available on site, and was able to test drive a new (2011) model of interest (2012 models were also available). Due to my professional affiliation with a local employer, i qualified for a discount, and as well an additional discount was negotiated with dealership management. I was completely pleased with the hospitality and transparency with respect to pricing on the product. I did proceed with a purchase of a new vehicle and as well benefited from a competitive loan arrangement for the product (several types of loans: short and long durations were possible). I did not feel any pressure at any point from sales or management personnel. I was completely satisfied with my interaction with personnel at the dealership (sales associates, business manager, and reception personnel). More

My 328i is now almost 2 years old and over the first year, I experienced a couple of small problems with the car (car radio replaced, stop/start engine switch issue). The Performance guys worked with t year, I experienced a couple of small problems with the car (car radio replaced, stop/start engine switch issue). The Performance guys worked with the car (and me) to make sure I was satisfied with the work and the quality of the vehicle. Everything they promised they would do, they did and in a patient "we're here to help" manner. Maurice especially has the patience of a saint and his 'can do/will do' approach to helping this customer was extremely well appreciated. No hesitation in recommending this dealership or the cars. The straight 6 engine in this model is so smooth compared to my previous cars. More

I have been in BMW's since 1973 and I must say that the service I get @ Performance is really the best. I have two BMW's and both are in great condition due to the service. I turned in my last x3 with service I get @ Performance is really the best. I have two BMW's and both are in great condition due to the service. I turned in my last x3 with 147,000 miles and it was still in great shape. thanks Q More

Excellent customer service. I go out of my way to bring my car to Performance BMW because the service and workmanship is far superior to the 'other' dealership which is closer to where I live. I tell ever my car to Performance BMW because the service and workmanship is far superior to the 'other' dealership which is closer to where I live. I tell every BMW driver I know to take their car to Performance, and they are grateful when they do. Whenever I have had a service issue with my car they work with me to figure out what the problem is before they even touch my car. They either give me an awesome loaner vehicle (hello 5-series!), get me to/from work with their courteous shuttle service, or give me a cookie and coffee while I wait. I get my car back fixed right and clean. More

I recently took my BMW X3 to Performance BMW's service department to diagnose and repair a vibration in the drivetrain. The vibration was elusive but the service department worked diligently and methodic department to diagnose and repair a vibration in the drivetrain. The vibration was elusive but the service department worked diligently and methodically to locate and correct the problem, working from the simplest to the most complicated possibilities, eliminating a possible source of the vibration each time. They isolated the problem and corrected it so that the car now drives vibration-free. All this time, my Service Advisor, Patricia, kept me informed of their progress and made sure that I had a good loaner vehicle (a 2011 Z4!) for the duration of the repair. In the end, all that I was charged was for the actual faulty part and the time to replace it, not for any of the diagnosis (probably 7-10 hours). They did a great job and I highly recommend them for BMW service. My previous experiences with this service center have also been very positive. More