BMW of Southpoint

We showed up about 3:30 pm from out of town with an "emergency" hard miss in the engine. Patricia took us in, made a quick evaluation and estimate and solved the problem in about an hour and a half. Ev "emergency" hard miss in the engine. Patricia took us in, made a quick evaluation and estimate and solved the problem in about an hour and a half. Everyone was ready and willing to help and I feel they did a great job on very short notice. Not only solved the immediate problem but took care of some minor service interval issues at the same time. I could not have had a better service experience. More

Very good Sales professionals I would give it a 10 out of 10. I never felt like I was buying a car and playing all the games.I would buy my next BMW from them also. 10. I never felt like I was buying a car and playing all the games.I would buy my next BMW from them also. More

excellent communication thru out the repair process, as this accident was not our fault we felt as if they had our best interests at heart. unlike the other insurance company this accident was not our fault we felt as if they had our best interests at heart. unlike the other insurance company More

Jason Nunnery and the other service rep that I saw on my last visit were very professional, kind and caring. The only disappointment that I have on my last visit is that it took two weeks for them to find last visit were very professional, kind and caring. The only disappointment that I have on my last visit is that it took two weeks for them to find the noise that I was hearing and what they did, did not fix the noise. It is still there. I have had enough experience with Jason and Peformance BMW that I know when I let them know the noise is still there, they will willingly try to get to the problem! More

We could have bought this car in Lynchburg VA because it is closer. We come back to Performance because of the excellent sales and service. They are not pushy, they are super helpful and their service dep is closer. We come back to Performance because of the excellent sales and service. They are not pushy, they are super helpful and their service department is super. We will not go anywhere else. More

When I first visited Performance it was on a VERY busy Saturday afternoon. Although I had to wait a while for a sales person to become available - the wait was definitely worth it! Outstanding overall exp Saturday afternoon. Although I had to wait a while for a sales person to become available - the wait was definitely worth it! Outstanding overall experience with both sales and with the service department. I will be recommending Performace BMW to my friends for sure! More

Outstanding service on my 2011 740i under trying circumstances. Ed Hagen handled the final details and he did a excellent job. I must also say, however, that I talked with 6-8 other individuals in t circumstances. Ed Hagen handled the final details and he did a excellent job. I must also say, however, that I talked with 6-8 other individuals in the Performance AutoMall sales, service, and financial departments and I found that all were totally committed to customer service. More

Called late one day to schedule visit, not only did I get in for service but received a loaner and car was ready when promised. in for service but received a loaner and car was ready when promised. More

This BMW dealer, unlike others I have dealt with is outstanding. The most important aspect was my being left alone to look at the available cars without a sales person jumping all over me the second I outstanding. The most important aspect was my being left alone to look at the available cars without a sales person jumping all over me the second I got on the lot, a lesson other dealers would do well to learn. When I was ready to ask questions I was dealt with in a professional and unassuming manner. There was no hype, no pressure and I was made to feel comfortable about the entire process. This collective goodwill is what made me buy from them and I would recommend them to anybody contemplating buying a BMW. More

An outstanding dealer. Great facilities. Great hospitality. GReat listening skills of the service staff. Dedication to satisfaction with service. Leased cars elsewhere (high cost here) but service hospitality. GReat listening skills of the service staff. Dedication to satisfaction with service. Leased cars elsewhere (high cost here) but service is outstanding anyway. More